Jan 11, 2017, 7:42 am
Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
Jan 17, 2017, 3:31 pm
#601
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
I'd personally have no problem in doing exactly that.
But (and perhaps my last attempt at this ....!) : the issue I was trying to get across was the simple matter of responsibility between customer and seller ; and - more specifically - who would be obliged to refund you in the case of unsatisfactory goods. It's the people you buy from.
In the case of BoB sandwiches etc, regardless of how distinctive / well-advertised the original supplier is, you have paid your money/Avios to one party, and one party alone.
As to who gets the 'glory' or 'criticism' : these are interesting points, and naturally up for debate ; but nonetheless irrelevant where refunds and/or other forms of redress are concerned.
But (and perhaps my last attempt at this ....!) : the issue I was trying to get across was the simple matter of responsibility between customer and seller ; and - more specifically - who would be obliged to refund you in the case of unsatisfactory goods. It's the people you buy from.
In the case of BoB sandwiches etc, regardless of how distinctive / well-advertised the original supplier is, you have paid your money/Avios to one party, and one party alone.
As to who gets the 'glory' or 'criticism' : these are interesting points, and naturally up for debate ; but nonetheless irrelevant where refunds and/or other forms of redress are concerned.
Last edited by subject2load; Jan 17, 2017 at 3:36 pm Reason: addition
Jan 17, 2017, 3:43 pm
#602
Join Date: Nov 2011
Location: Glasgow, Scotland
Programs: BA Exec Gold, IHG Platinum, Hilton Honors Silver
Posts: 391
No tap water
LGW to GLA at the weekend and witnessed a passenger asking for a small cup of water (prior to the trolley service) to take some medication (which was visible in her hand). Crew advised they can now only sell water, nothing else available and when a fellow passenger offered to pour some water from her bottle into a cup (if the crew could provide) the response was cups are only provided along with a drinks purchase. Kind fellow passenger then offed up the entire (unopened) water to the lady in question so she could take the medication. The most shocking thing for me was that the member of staff didn't even seem embarrassed to refuse what was, in my opinion, a perfectly reasonable request.
I was fortunate enough to receive a survey from Nunwood the following day so you can be sure I made my thoughts clear.
I was fortunate enough to receive a survey from Nunwood the following day so you can be sure I made my thoughts clear.
Jan 17, 2017, 3:43 pm
#603
Join Date: Aug 2008
Posts: 3,926
Just to help irregular visitors, ICCM is another word for SCCM, and means In Charge Crew Member, as opposed to Senior Cabin Crew Member. It sometimes gets confused with ICC, International Cabin Crew member, which relates to Indian / Arabic based crew, and they aren't part of this. So mostly it's Pursers who are ICCM/SCCM on Eurofleet, however on 767s and elsewhere it may be a full Cabin Service Director in that position. Whether CSD or Purser, they would wear the Silver and dark blue tie, if male, or cravat if female. On Mixed Fleet the senior crew member is always a Cabin Service Manager (CSM); London Gatwick services are under the control of a "CSM Gatwick", who are on a different contract. And I've not yet had enough coffee to spell out the BACF crew out of LCY!
This is why most people think the waitress earns more than the customer!
Jan 17, 2017, 5:29 pm
#604
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Jan 17, 2017, 5:56 pm
#605
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
And hopefully any IAG shareholders here will go to the AGM in June and ask some pertinent questions on why this has been such a shambles.
Edit: and yes, of course your legal contract is with BA if you want a refund on your drink or sandwich, but I don't think that's the main point here.
Jan 17, 2017, 6:08 pm
#606
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 933
No criticism of the passenger intended. but worth noting now that if you know you have to take medicine onboard, it is probably best to inform the crew on boarding. Personally I think they should keep a small supply of those really small paper cups ready for this purpose.
Jan 17, 2017, 10:59 pm
#607
Join Date: Jan 2014
Programs: EBD, BAEC GGL/CCR, Alitalia AlataPlus, Club Carlson Gold, SPG Plat100, HHD
Posts: 654
I am going to add a little back round to the cashless option and why BA may have chosen to go down this route. This is not from BA but from a crew prospective.
Before BOB we have had on going issues with Tourvest and the IFR, this manifested it self when we changed our IFR a number of years ago. Many cc were being told that they had cash discrepancies it was an unusual as it had jumped form an occasional report to a externally high amount. BA had stated this was due to extra audits and checking hence picking up the errors.
Crew and our representatives believed that this was not the case as the vast majority of the errors were round figures such as £20 £40 and rarely £16.26 etc . And it was not single individuals but random across the crew community. Many crew were formally disciplined and had the money recovered from the wages even if this was down to error, no crew hang been dismissed for theft.BA are adamant this is crew error .
At no point was tourvest or our shambolic cash handling process investigated. This is why many crew had stopped taking cash sales while doing IFR against BA policy and breach of our contracts. I can tell you that the vast majority of the crew are more then happy with the cashless system. As we do not want the added worry of an invisible hand dipping into our already depleted wages. BA may have thought that as they cant manage to sort this problem out on IFR that a cashless system would solve there issues and stop them having to address the shambolic cash handling when the roll out BOB.
I agree a cash option would be easier and more of a service to our customers, but not at the expense and worry of the cc community. We have enough worry and stress to our job security as it is, without the added concern of being dismissed over a cash error. I feel we would only be happy with this if the process was totally transparent to the cc.
It is disgraceful to take any mistakes out of staff salaries; if there is a strategic theft it should lead to other reprecussions, but from the patterns it seems to mostly be random mistakes. Either with entering the stuff or counting the cash...
Jan 17, 2017, 11:02 pm
#608
Join Date: Dec 2013
Posts: 373
LGW to GLA at the weekend and witnessed a passenger asking for a small cup of water (prior to the trolley service) to take some medication (which was visible in her hand). Crew advised they can now only sell water, nothing else available and when a fellow passenger offered to pour some water from her bottle into a cup (if the crew could provide) the response was cups are only provided along with a drinks purchase. Kind fellow passenger then offed up the entire (unopened) water to the lady in question so she could take the medication. The most shocking thing for me was that the member of staff didn't even seem embarrassed to refuse what was, in my opinion, a perfectly reasonable request.
I was fortunate enough to receive a survey from Nunwood the following day so you can be sure I made my thoughts clear.
I was fortunate enough to receive a survey from Nunwood the following day so you can be sure I made my thoughts clear.
Passengers, through extensive customer research, have told BA that they want this type of approach now according to the Twitter reply I got from BA.
There is certainly choice for EU flights and other carriers have a good low cost but customer focused model. BA is not set up for low cost given its passenger profiles, huge fare ranges and its key markets, particularly towards it's long haul routes.
Last edited by kaizenflying; Jan 17, 2017 at 11:18 pm
Jan 17, 2017, 11:31 pm
#609
Join Date: Apr 2014
Programs: BA Exec Club Gold, Hilton Diamond, IHG Platinum, Marriott Bonvoy Platinum
Posts: 214
Can someone help me understand what my rights are as a shareholder to do something at the AGM and what I can do ? I just have 200 shares (to get the old BA discount).... thanks.
Last edited by WeLoveSpace; Jan 17, 2017 at 11:32 pm Reason: To add thanks
Jan 18, 2017, 12:37 am
#611
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,663
I wonder the same thing, but I think BA should provide free non-alcoholic drinks at minimum. Cruz could uses the argument that the soda cans are larger sizes and the tea and coffee are "higher" quality in larger containers so that's why it would make sense to charge for them.
Jan 18, 2017, 1:03 am
#612
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,105
LGW to GLA at the weekend and witnessed a passenger asking for a small cup of water (prior to the trolley service) to take some medication (which was visible in her hand). Crew advised they can now only sell water, nothing else available and when a fellow passenger offered to pour some water from her bottle into a cup (if the crew could provide) the response was cups are only provided along with a drinks purchase. Kind fellow passenger then offed up the entire (unopened) water to the lady in question so she could take the medication. The most shocking thing for me was that the member of staff didn't even seem embarrassed to refuse what was, in my opinion, a perfectly reasonable request.
I was fortunate enough to receive a survey from Nunwood the following day so you can be sure I made my thoughts clear.
I was fortunate enough to receive a survey from Nunwood the following day so you can be sure I made my thoughts clear.
IMO, still water by glass (and not from aircraft tank but from big bottle) should be mandatory free.
Jan 18, 2017, 1:07 am
#613
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,541
Jan 18, 2017, 1:09 am
#614
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,663
Isn't that illegal not to provide help someone with medical needs. What if that lady in question has some serious condition requiring urgent medication and then being denied even a cup of water?
Seems like BA would rather divert than give free water during the BOB run?
Seems like BA would rather divert than give free water during the BOB run?