Jan 11, 2017, 7:42 am
Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
Jan 17, 2017, 6:08 am
#556
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,569
Since the introduction of return catering, the CE cabin regularly runs out of bottled water (and often other soft drinks) on the band 4s. Every LCA I do has run dry of water part way through the flight. They simply don't have room to store enough for 50-80 CE passengers on a return 4.5 + 5 hour flight, and they can't upload more at LCA, except in an emergency.
With the complete meltdown of BoB, the crew were offering tap water (so, didn't impact on CE bottled water) + juice + tea/coffee from the CE supply. So naturally the juice ran out. And the bottled water ran out, as it always does.
Thank you Angela + team (particularly Damir, Clare, Gaetano, Russell) for an outstanding job on two very difficult sectors. You are all complete stars and don't deserve this.
I hope someone at BA recognises the fantastic cabin crew doing an amazing job. Especially a super-caring CSD, who - on her day off - goes and buys bags of biscuits with her own money, to offer to the hungry passengers.
With the complete meltdown of BoB, the crew were offering tap water (so, didn't impact on CE bottled water) + juice + tea/coffee from the CE supply. So naturally the juice ran out. And the bottled water ran out, as it always does.
Thank you Angela + team (particularly Damir, Clare, Gaetano, Russell) for an outstanding job on two very difficult sectors. You are all complete stars and don't deserve this.
I hope someone at BA recognises the fantastic cabin crew doing an amazing job. Especially a super-caring CSD, who - on her day off - goes and buys bags of biscuits with her own money, to offer to the hungry passengers.
At the moment, I only have LH bookings with BA, and that's not likely to change. I can see my big group family holiday booking this year being with U2 or frankly anyone else. Alright perhaps not FR, but stranger things have happened.
Jan 17, 2017, 6:27 am
#558
Join Date: Jan 2017
Posts: 19
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My username is not original I have used in memory of poster somewhere else who was a true hero to many at BA .
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The information posted here are my views and opinion . They do not reflect the official view or opinion or any other individual or company.
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Last edited by Secretsquirrel.return; Jan 17, 2017 at 1:59 pm
Jan 17, 2017, 6:34 am
#559
Join Date: Aug 2011
Programs: BA Gold, IHG Platinum
Posts: 326
Up until now I would have booked all of those flights direct with BA without even looking at price or considering other airlines.
Jan 17, 2017, 8:27 am
#560
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,972
I assume when they write down card details that the number on the back is not written down.
AFAIK this is against merchant bank rules and must never be stored.
AFAIK this is against merchant bank rules and must never be stored.
Jan 17, 2017, 9:21 am
#561
Join Date: Jan 2017
Posts: 19
::::::::::::::::::::::::
My username is not original I have used in memory of poster somewhere else who was a true hero to many at BA .
:::::::::::::::::::::::
The information posted here are my views and opinion . They do not reflect the official view or opinion or any other individual or company.
:::::::::::::::::::::::
Last edited by Secretsquirrel.return; Jan 17, 2017 at 1:59 pm
Jan 17, 2017, 10:31 am
#563
Join Date: Dec 2014
Programs: OZ Diamond, QR Gold, HH Gold, IHG Plat, Accor Plat
Posts: 669
Also a good number fly between LHR and ABZ regularly.
Jan 17, 2017, 11:13 am
#564
Join Date: Jan 2017
Posts: 19
Since the introduction of return catering, the CE cabin regularly runs out of bottled water (and often other soft drinks) on the band 4s. Every LCA I do has run dry of water part way through the flight. They simply don't have room to store enough for 50-80 CE passengers on a return 4.5 + 5 hour flight, and they can't upload more at LCA, except in an emergency.
With the complete meltdown of BoB, the crew were offering tap water (so, didn't impact on CE bottled water) + juice + tea/coffee from the CE supply. So naturally the juice ran out. And the bottled water ran out, as it always does.
Thank you Angela + team (particularly Damir, Clare, Gaetano, Russell) for an outstanding job on two very difficult sectors. You are all complete stars and don't deserve this.
I hope someone at BA recognises the fantastic cabin crew doing an amazing job. Especially a super-caring CSD, who - on her day off - goes and buys bags of biscuits with her own money, to offer to the hungry passengers.
With the complete meltdown of BoB, the crew were offering tap water (so, didn't impact on CE bottled water) + juice + tea/coffee from the CE supply. So naturally the juice ran out. And the bottled water ran out, as it always does.
Thank you Angela + team (particularly Damir, Clare, Gaetano, Russell) for an outstanding job on two very difficult sectors. You are all complete stars and don't deserve this.
I hope someone at BA recognises the fantastic cabin crew doing an amazing job. Especially a super-caring CSD, who - on her day off - goes and buys bags of biscuits with her own money, to offer to the hungry passengers.
It's a testament to see that even though we are undervalued and I'd go as far as saying not wanted by the company (I am referring to legacy crew) . We have been told for years we are paid too much, and not productive. Add to this that we are continually compared to easy jet and other budget company's and expected to offer the service of a premium airline. But still someone like her will go to this length to make that difference no matter how small . I have also see cc use there own credit cards to pay for some customers such as the elderly or young who only have cash . This company has been running on the goodwill of the staff for far to many years. Let's not mention the 'Billions' they made in profits, while a staff member buys biscuits with her own hard earned money .
The sad fact of the matter is she will probably get no thanks for that at all, I know she herself won't bring it to the company's attention. So maybe an email to the man at the top [email protected] may be worth a few moments.
Oh I am sure you all knew his email anyways
In fact to date there has been no internal coms from any senior management in regard to the ongoing problems. Just some low level management saying that we should expect teething issues and to keep feeding back our findings.
Safe flying
::::::::::::::::::::::::
My username is not original I have used in memory of poster somewhere else who was a true hero to many at BA .
:::::::::::::::::::::::
The information posted here are my views and opinion . They do not reflect the official view or opinion or any other individual or company.
:::::::::::::::::::::::
Last edited by Secretsquirrel.return; Jan 18, 2017 at 1:42 am
Jan 17, 2017, 12:23 pm
#566
Join Date: Sep 2015
Posts: 138
The search function is difficult on a phone, so please forgive me if this was answered.
What's the timescale for the avios reduction to post? I would have expected next day? Or is it the magical Wednesday like other transactions?
What's the timescale for the avios reduction to post? I would have expected next day? Or is it the magical Wednesday like other transactions?
Jan 17, 2017, 12:56 pm
#567
Join Date: Oct 2004
Location: Leeds ,Yorks UK
Programs: KLM Flying Blue Platinum for Life.. BA Gold , oh and some other shiny bits of plastic ...
Posts: 4,238
Just had an interesting call to M&S customer services ,
Wow
Such a difference to BA !
Proactively looking into concerns regarding their relationship in this cooperation , Actually calling back when promised , confirming a 6 month trial duration at the moment , they were unaware about the problems of stock levels on BA flights ... From the agent I spoke to they care how their brand is being damaged by this ... unlike the poor BA CS agents at MAN and NCL who are in fear of their jobs
( I add I have a friend of mine up at NCL , their moral levels are at an all time low )
maybe we should attack this on 2 fronts
Wow
Such a difference to BA !
Proactively looking into concerns regarding their relationship in this cooperation , Actually calling back when promised , confirming a 6 month trial duration at the moment , they were unaware about the problems of stock levels on BA flights ... From the agent I spoke to they care how their brand is being damaged by this ... unlike the poor BA CS agents at MAN and NCL who are in fear of their jobs
( I add I have a friend of mine up at NCL , their moral levels are at an all time low ) maybe we should attack this on 2 fronts
Jan 17, 2017, 1:01 pm
#568
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,827
I have had 6 of those 9 flights credit for Avios and Tier Points.
Jan 17, 2017, 1:03 pm
#569
Join Date: Oct 2004
Location: Leeds ,Yorks UK
Programs: KLM Flying Blue Platinum for Life.. BA Gold , oh and some other shiny bits of plastic ...
Posts: 4,238
Now BA are admitting the amount of negative feedback on twitter
Admission of negative reactions from customers ...haven't seen that before ...
Admission of negative reactions from customers ...haven't seen that before ...
Jan 17, 2017, 1:08 pm
#570
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,972
Just had an interesting call to M&S customer services ,
Wow
Such a difference to BA !
Proactively looking into concerns regarding their relationship in this cooperation , Actually calling back when promised , confirming a 6 month trial duration at the moment , they were unaware about the problems of stock levels on BA flights ... From the agent I spoke to they care how their brand is being damaged by this ... unlike the poor BA CS agents at MAN and NCL who are in fear of their jobs ( I add I have a friend of mine up at NCL , their moral levels are at an all time low )
maybe we should attack this on 2 fronts
Wow
Such a difference to BA !
Proactively looking into concerns regarding their relationship in this cooperation , Actually calling back when promised , confirming a 6 month trial duration at the moment , they were unaware about the problems of stock levels on BA flights ... From the agent I spoke to they care how their brand is being damaged by this ... unlike the poor BA CS agents at MAN and NCL who are in fear of their jobs
( I add I have a friend of mine up at NCL , their moral levels are at an all time low )maybe we should attack this on 2 fronts
Complaints should be made to M&S for that reason.
Same way as you would complain to Mars if your Mars bar was bad that you purchased at WH Smiths.