Original Routing Credit (ORC) Beginner's Guide
Jun 14, 2019, 9:53 pm
#196
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
I was supposed to fly an AA domestic followed by a BA transatlantic to LHR, getting 40TP for the domestic and 140TP for the BA flight. The AA flight got cancelled and I was put on a direct BA flight earning 140TP. The 40TP from the cancelled AA flight was never credited, although I had booked this routing specifically to get the TPs. Any chance of them actually crediting the 40TP? I have all the documentation they might ask for, but my TP collection year has since renewed, so technically if they had posted the 40TP I would have lost them by now. Worth a shot?
Jun 15, 2019, 6:35 am
#197
Join Date: Jul 2011
Location: York, UK
Programs: BAEC GGL, Hilton Diamond, Marriott GOLD, Accor Club Gold
Posts: 709
I'm feeling slightly confused. I was booked to fly ORD-DCA-BNA on American earlier this week, with both sectors in Business (as AA now calls the front of its domestic planes). My BA number was in the booking, as I credit everything to BA (and indeed, mainly get my GGL status through a lot of AA domestic flights in business/first), but the ticket was an AA ticket, purchased from AA.
The first flight was cancelled, and I ended up being rerouted on a non-stop ORD-BNA flight, and downgraded to economy, so what has credited to my BA account is merely 20 tier points, and Avios for the one flight. On the basis of what I think I have understood from this thread, I called the Guest List line and asked them to talk with AA and get me ORC, so I got the 80 tier points I was expecting. To my surprise, the woman to whom I spoke was very negative and said that as the flights were not BA flights, I'd have to live with what was credited. I pressed her, and she spoke to her supervisor, and came back to me to reiterate this position. She said they would speak to AA "to see if they would make an exception", but I should not hold out much hope.
Surely this BA operative (and her supervisor) is simply wrong? Or have I misunderstood this thread? Surely having booked and paid for two Business Class flights, and only lost them because of IRROPS on the day, I should get my 'original' TPs and Avios?
The first flight was cancelled, and I ended up being rerouted on a non-stop ORD-BNA flight, and downgraded to economy, so what has credited to my BA account is merely 20 tier points, and Avios for the one flight. On the basis of what I think I have understood from this thread, I called the Guest List line and asked them to talk with AA and get me ORC, so I got the 80 tier points I was expecting. To my surprise, the woman to whom I spoke was very negative and said that as the flights were not BA flights, I'd have to live with what was credited. I pressed her, and she spoke to her supervisor, and came back to me to reiterate this position. She said they would speak to AA "to see if they would make an exception", but I should not hold out much hope.
Surely this BA operative (and her supervisor) is simply wrong? Or have I misunderstood this thread? Surely having booked and paid for two Business Class flights, and only lost them because of IRROPS on the day, I should get my 'original' TPs and Avios?
Jun 15, 2019, 7:15 am
#198
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
You should have no problem getting the ORC. In my experience while the GGL team will do it you are subjected to different levels of experience from different agents. It’s faster to send a PM to BAMissingAvios.
Jun 18, 2019, 9:05 am
#199
Join Date: May 2018
Programs: BaGold
Posts: 16
looking for some guidance from the gurus here. Was due to fly this morning Haneda- LHR-JFK as the return portion of a two week biz trip (all in Club world). At check in they shared they were overbooked in J and looking for volunteers to either downgrade to WTP/WT or fly a different carrier (with some GBP comp). I said I would if they could a) guarantee my tierpoints for the journey (biggest priority as that is 300!) and fly me direct to NY. The station manager said points would be fine and promptly booked me into the ANA direct flight to JFK as JL flight was overbooked as well!
not looking for a benefit analysis of ANA vs BA (I’ve never flown them, but I know it’s flat bed and it’s direct...and I can tel you I miss the JL first lounge vs the ANA business lounge) more looking for a steer on whether you think I’ll be able to get my 300 TPs or not. They were pretty desperate for volunteers - the direct JL flight to London was also overbooked and they were moving people to ANA when they could. If it helps at all it was a 075 ticket (Iberia bought by my TA don’t ask me why as I flew all BA metal)
Appreciate any steer/perspective
not looking for a benefit analysis of ANA vs BA (I’ve never flown them, but I know it’s flat bed and it’s direct...and I can tel you I miss the JL first lounge vs the ANA business lounge) more looking for a steer on whether you think I’ll be able to get my 300 TPs or not. They were pretty desperate for volunteers - the direct JL flight to London was also overbooked and they were moving people to ANA when they could. If it helps at all it was a 075 ticket (Iberia bought by my TA don’t ask me why as I flew all BA metal)
Appreciate any steer/perspective
Jun 25, 2019, 9:51 am
#200
Join Date: Jun 2019
Posts: 41
AA flights rerouted 4 months ahead
Hi, 2 legs of flight with AA this Oct are cancelled, AA rerouted me on a direct flight with shorter miles and less tier points. They are AA tickets. Shall I leave it and claim ORC after the trip, what's the success rate? Or I shall contact AA try to break it into two legs? Thanks
Jun 25, 2019, 10:40 am
#201
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,099
Hi, 2 legs of flight with AA this Oct are cancelled, AA rerouted me on a direct flight with shorter miles and less tier points. They are AA tickets. Shall I leave it and claim ORC after the trip, what's the success rate? Or I shall contact AA try to break it into two legs? Thanks
Jun 25, 2019, 1:58 pm
#203
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Hello Yongie and welcome to FlyerTalk. I agree with Lefly and if you need those TPs and Avios you would be better reinstating a similar itinerary by calling AA. Be sure to check beforehand what you would like to do so that you can advise the AA agent. Alternatively, just enjoy your shorter and simpler fight routing.
Jun 25, 2019, 2:30 pm
#204
Join Date: Jun 2019
Posts: 41
Hello Yongie and welcome to FlyerTalk. I agree with Lefly and if you need those TPs and Avios you would be better reinstating a similar itinerary by calling AA. Be sure to check beforehand what you would like to do so that you can advise the AA agent. Alternatively, just enjoy your shorter and simpler fight routing.
Aug 1, 2019, 11:13 am
#205
Join Date: Dec 2018
Location: DXB
Programs: BA Gold; EK Gold; Marriott Titanium
Posts: 72
I did this by phone a few days ago and have to say, it was a very pleasant experience. The first person wasn't too sure how to help, so I ended up speaking to someone else - they were incredibly friendly and helpful, I just needed to explain my request and confirm the ticket number.
Interestingly, they said I would keep the TPs and Avios for all segments re-booked and flown (e.g LAX-LHR) and also get the TPs and Avios for segments booked and not travelled (e.g. LAX-JFK-LHR). I suggested politely that wasn't correct and I was told "its very important you receive the Tier Points and Avios for what you've flown and booked".
No complaints from me, but I won't cry if the re-booked flights disappears off in a few days.
Interestingly, they said I would keep the TPs and Avios for all segments re-booked and flown (e.g LAX-LHR) and also get the TPs and Avios for segments booked and not travelled (e.g. LAX-JFK-LHR). I suggested politely that wasn't correct and I was told "its very important you receive the Tier Points and Avios for what you've flown and booked".
No complaints from me, but I won't cry if the re-booked flights disappears off in a few days.
Aug 1, 2019, 11:19 am
#206
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I did this by phone a few days ago and have to say, it was a very pleasant experience. The first person wasn't too sure how to help, so I ended up speaking to someone else - they were incredibly friendly and helpful, I just needed to explain my request and confirm the ticket number.
Interestingly, they said I would keep the TPs and Avios for all segments re-booked and flown (e.g LAX-LHR) and also get the TPs and Avios for segments booked and not travelled (e.g. LAX-JFK-LHR). I suggested politely that wasn't correct and I was told "its very important you receive the Tier Points and Avios for what you've flown and booked".
No complaints from me, but I won't cry if the original/re-booked flights disappears off in a few days.
Interestingly, they said I would keep the TPs and Avios for all segments re-booked and flown (e.g LAX-LHR) and also get the TPs and Avios for segments booked and not travelled (e.g. LAX-JFK-LHR). I suggested politely that wasn't correct and I was told "its very important you receive the Tier Points and Avios for what you've flown and booked".
No complaints from me, but I won't cry if the original/re-booked flights disappears off in a few days.
Aug 2, 2019, 11:24 am
#207
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
I have a ticket on which I was supposed to fly HKG-LAX-JFK all in F, followed by JFK-CTL-DEN.
The HKG-LAX was delayed over 17h because of weather between DFW and HKG (AA does a rotation DFW-HKG-LAX). When at the airport, I pulled out EF and found one seat in F on CX direct to JFK allowing me to make the connection in JFK for the last two flights.
The last two flights have posted but the the HKG-JFK has not. I did take a picture of the receipt for the change to HKG-JFK (AA coded, CX operated) and of the boarding pass. Of course, I also have the receipt and ticket number for the original flights.
What is the best way to proceed now?
Should I PM BAMissingAvios ? You are GGL and you seem to say this is faster, golfmad. Do you recommend I do the same? What info do I put in the PM?
The HKG-LAX was delayed over 17h because of weather between DFW and HKG (AA does a rotation DFW-HKG-LAX). When at the airport, I pulled out EF and found one seat in F on CX direct to JFK allowing me to make the connection in JFK for the last two flights.
The last two flights have posted but the the HKG-JFK has not. I did take a picture of the receipt for the change to HKG-JFK (AA coded, CX operated) and of the boarding pass. Of course, I also have the receipt and ticket number for the original flights.
What is the best way to proceed now?
Should I PM BAMissingAvios ? You are GGL and you seem to say this is faster, golfmad. Do you recommend I do the same? What info do I put in the PM?
Aug 3, 2019, 10:53 pm
#208
Join Date: Mar 2018
Location: Edinburgh
Programs: BAEC Gold, ITA Volare Executive
Posts: 450
Just wondering what my options are here, on the return led of a Scandinavia to East US sale J fare.
BA ticketed, AA operated except the ARN leg.
MIA DFW ORD LHR ARN
Couldn’t check in online so go to the priority desks when I get to MIA, only about 1/3 of the desks are manned and the queue takes the best part of an hour to get seen. Priority security isn’t much better and that takes about half an hour to get through.
I race ace to the gate, not even recombobilating my effects into pockets and belt on. Get to gate and there are people still boarding but I am told I was too late and I need to go to the rebooking desk. They put me on standby for the next flight to DFW and that would still make the connection. I am number one on the standby list when I check.
Get to the gate early, I am now number three on the standby list and 1&2 on the list have got on the flight. I go back to the rebooking desk, they refuse to put me on a direct flight to ORD without a reprice as they are blaming me. I am then put on standby for the next flight, which I make in original class.
On arrival at DFW I’ve obviously missed my connections for the rest of the ticket but notice there is a direct LHR. After much back and forth between me, the BA holidays duty office and the Admiral’s club hosts I get on the flight but in Y. This allows me to catch my ARN flight.
What are are my chances of getting the missing legs credited and the Y segment back up to J?
Funnily and frustratingly in equal measure, my bags made my booked itinerary!
BA ticketed, AA operated except the ARN leg.
MIA DFW ORD LHR ARN
Couldn’t check in online so go to the priority desks when I get to MIA, only about 1/3 of the desks are manned and the queue takes the best part of an hour to get seen. Priority security isn’t much better and that takes about half an hour to get through.
I race ace to the gate, not even recombobilating my effects into pockets and belt on. Get to gate and there are people still boarding but I am told I was too late and I need to go to the rebooking desk. They put me on standby for the next flight to DFW and that would still make the connection. I am number one on the standby list when I check.
Get to the gate early, I am now number three on the standby list and 1&2 on the list have got on the flight. I go back to the rebooking desk, they refuse to put me on a direct flight to ORD without a reprice as they are blaming me. I am then put on standby for the next flight, which I make in original class.
On arrival at DFW I’ve obviously missed my connections for the rest of the ticket but notice there is a direct LHR. After much back and forth between me, the BA holidays duty office and the Admiral’s club hosts I get on the flight but in Y. This allows me to catch my ARN flight.
What are are my chances of getting the missing legs credited and the Y segment back up to J?
Funnily and frustratingly in equal measure, my bags made my booked itinerary!
Aug 16, 2019, 7:04 pm
#209
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 664
Quick shoutout to the @BAMissingAvios team! After reading this thread, I pm'ed the team, and without going into much details, the ORC was granted for my original flights, and correct tier and Avios points posted the very next day! And I have moved from Bronze --> Gold! Going to change my profile now.
Aug 16, 2019, 7:57 pm
#210
Join Date: Mar 2018
Location: Edinburgh
Programs: BAEC Gold, ITA Volare Executive
Posts: 450
Just wondering what my options are here, on the return led of a Scandinavia to East US sale J fare.
BA ticketed, AA operated except the ARN leg.
MIA DFW ORD LHR ARN
Couldn’t check in online so go to the priority desks when I get to MIA, only about 1/3 of the desks are manned and the queue takes the best part of an hour to get seen. Priority security isn’t much better and that takes about half an hour to get through.
I race ace to the gate, not even recombobilating my effects into pockets and belt on. Get to gate and there are people still boarding but I am told I was too late and I need to go to the rebooking desk. They put me on standby for the next flight to DFW and that would still make the connection. I am number one on the standby list when I check.
Get to the gate early, I am now number three on the standby list and 1&2 on the list have got on the flight. I go back to the rebooking desk, they refuse to put me on a direct flight to ORD without a reprice as they are blaming me. I am then put on standby for the next flight, which I make in original class.
On arrival at DFW I’ve obviously missed my connections for the rest of the ticket but notice there is a direct LHR. After much back and forth between me, the BA holidays duty office and the Admiral’s club hosts I get on the flight but in Y. This allows me to catch my ARN flight.
What are are my chances of getting the missing legs credited and the Y segment back up to J?
Funnily and frustratingly in equal measure, my bags made my booked itinerary!
BA ticketed, AA operated except the ARN leg.
MIA DFW ORD LHR ARN
Couldn’t check in online so go to the priority desks when I get to MIA, only about 1/3 of the desks are manned and the queue takes the best part of an hour to get seen. Priority security isn’t much better and that takes about half an hour to get through.
I race ace to the gate, not even recombobilating my effects into pockets and belt on. Get to gate and there are people still boarding but I am told I was too late and I need to go to the rebooking desk. They put me on standby for the next flight to DFW and that would still make the connection. I am number one on the standby list when I check.
Get to the gate early, I am now number three on the standby list and 1&2 on the list have got on the flight. I go back to the rebooking desk, they refuse to put me on a direct flight to ORD without a reprice as they are blaming me. I am then put on standby for the next flight, which I make in original class.
On arrival at DFW I’ve obviously missed my connections for the rest of the ticket but notice there is a direct LHR. After much back and forth between me, the BA holidays duty office and the Admiral’s club hosts I get on the flight but in Y. This allows me to catch my ARN flight.
What are are my chances of getting the missing legs credited and the Y segment back up to J?
Funnily and frustratingly in equal measure, my bags made my booked itinerary!