Silver/Golds can no longer select Exit Rows in advance?
#106
Join Date: Dec 2006
Location: LHR
Programs: BA Silver/ows, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,581
The loss of seat selection on HBO fares passed me by since in the event my company defaults to non-HBO. And last year's devaluation didn't clobber me since I hadn't been in the program long enough to get used to the old system. But if they're tinkering with seat selection for SCH/GCH on normal economy fares, I really do have to wonder how long I'd continue to book them for shorthaul.
For kicks, I just priced up an upcoming trip LON-ATH. On BA, they're charging GBP178 (Q and O classes, so it's not a matter that the flights already are filling up) for a non-HBO that now may or may not include exit row seats whenever they announce whatever change is brewing. On EasyJet, I would spend GBP136 -- for similar flight timings, including a checked bag on each leg and exit-row seats.
In the event I've already booked this trip with BA as part of a holiday package, and so far my pre-reserved exit-row seats are sticking. But the comparison has me thinking about whether that'll really make sense the next time. BA are making a lot of changes (super-J 744s, BAEC devaluation, removal of seat reservation on HBO, now maybe this) on the back of improving demand in an improving economy. My read as an economist is that they shouldn't assume that will continue for very much longer, and I would think smarter management might be worried about not doing things now that will alienate the loyal customers they'll need if and when there's another downturn.
For kicks, I just priced up an upcoming trip LON-ATH. On BA, they're charging GBP178 (Q and O classes, so it's not a matter that the flights already are filling up) for a non-HBO that now may or may not include exit row seats whenever they announce whatever change is brewing. On EasyJet, I would spend GBP136 -- for similar flight timings, including a checked bag on each leg and exit-row seats.
In the event I've already booked this trip with BA as part of a holiday package, and so far my pre-reserved exit-row seats are sticking. But the comparison has me thinking about whether that'll really make sense the next time. BA are making a lot of changes (super-J 744s, BAEC devaluation, removal of seat reservation on HBO, now maybe this) on the back of improving demand in an improving economy. My read as an economist is that they shouldn't assume that will continue for very much longer, and I would think smarter management might be worried about not doing things now that will alienate the loyal customers they'll need if and when there's another downturn.
#108
Join Date: Aug 2015
Location: Jerusalem
Programs: BA Silver
Posts: 1,281
#110
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
And no issue if they are charging non-elites/lower level elites. But if this is really going to be a fee for Golds/GGL...
Last edited by sts603; Feb 8, 2016 at 3:19 am
#113
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
#114
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
#115
Join Date: Jul 2009
Programs: BA EC Gold, IHG Rewards Diamond Ambassador
Posts: 97
I think it's been an IT Issue - I had previously been unable to select an exit row seat on a ET redemption booking I'd made on Friday... I have just tried now and it worked fine and I have been able to select an exit row seat
#117
Join Date: Jan 2014
Location: LCY
Programs: Mucci des Ancients Matelots
Posts: 769
I just checked and I still cannot access the rear exit seats on the a321 service I'm on in ET. I wonder if it's a new status thing and us Silvers are getting shafted again...
#118
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
Having made whatever change it is, BA's IT are releasing the block on exit row selection, probably flight-by-flight.
Pure speculation on my part, but it does fit with the evidence so far. (BTW I was able to select an exit row at greater than T-24 yesterday evening so that fits too).
#119
Join Date: Mar 2007
Programs: BA GGL/CCR
Posts: 384
Just managed to select an exit row seat at T-72 for a domestic to LHR on Thu. No charge. Not sure if this adds anything to the debate, but if the change is simply that you can't select an exit row until T-72 then, whilst inconvenient, I can probably live with it. However, I suspect that there may be a move to allowing you to buy a seat prior to T-72 which, if it applies to Gold and or Silver status holders, would be an unwelcome and regressive step.
#120
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
One one of the flights I booked last night and couldn't choose exit row seats, these have now appeared bookable. Previous bookings seem also to be protected for now, but on other flights I can't choose the exit row seats, even if row 9 is available.