Silver/Golds can no longer select Exit Rows in advance?
Feb 12, 2016, 8:10 am
#316
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
It is generally not a good idea to assume that anyone in a large company is actually up to speed with everything that happens in said company. Maybe they themselves believe so, but it is seldom true.
That is one thing that always surprises me here. We expect that CR employees have all the answers at hand. They really don't. They are often young and poorly trained. Not all aviation enthusiasts either. We know so much more and are so much more OCD about BA and all that it does...
That is one thing that always surprises me here. We expect that CR employees have all the answers at hand. They really don't. They are often young and poorly trained. Not all aviation enthusiasts either. We know so much more and are so much more OCD about BA and all that it does...
Feb 12, 2016, 9:06 am
#317
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,915
Dear all,
I would firstly like to apologise for advising that the issue had been resolved when evidently this was not the case. We have now identified the cause for Bronze and Silver Members not being able to allocate an exit row seat. I would also like to re-iterate that this was not intentional nor was it a proposition change.
Thank you for your patience while we implement a fix.
Warm Regards
Louise
I would firstly like to apologise for advising that the issue had been resolved when evidently this was not the case. We have now identified the cause for Bronze and Silver Members not being able to allocate an exit row seat. I would also like to re-iterate that this was not intentional nor was it a proposition change.
Thank you for your patience while we implement a fix.
Warm Regards
Louise
Feb 12, 2016, 9:30 am
#318
Join Date: Apr 2008
Location: London
Programs: BA Silver. London Cycling Campaign. TfL Oyster
Posts: 716
Oh after reading 15 pages of this thread and thinking prob sorted I went back into MMB to try to change 13AB to exit row 12EF on LHR-TXL flight in April.
System allowing me to select but not confirm. I call BA. The old chestnut of "is Mr NTFM a Gold as well?" No, a Blue. So in this case, and it seems familiar to me as I type, the non-status pax in party was the reason for the block for both of us. Obviously benefit of Gold is all travel companions on same booking get free seat selection. Agent ringing it through to "Gold seating" [wow, who knew of a place? Can I ring them direct? ;->] and I'm hopeful it will just go through. But you'd think the system could figure out Mr NTFM was in the same booking and through MMB I could change both seats to exit row. Sorry, a little OT but a variation on a theme.
System allowing me to select but not confirm. I call BA. The old chestnut of "is Mr NTFM a Gold as well?" No, a Blue. So in this case, and it seems familiar to me as I type, the non-status pax in party was the reason for the block for both of us. Obviously benefit of Gold is all travel companions on same booking get free seat selection. Agent ringing it through to "Gold seating" [wow, who knew of a place? Can I ring them direct? ;->] and I'm hopeful it will just go through. But you'd think the system could figure out Mr NTFM was in the same booking and through MMB I could change both seats to exit row. Sorry, a little OT but a variation on a theme.
Feb 12, 2016, 10:14 am
#320
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
It is generally not a good idea to assume that anyone in a large company is actually up to speed with everything that happens in said company. Maybe they themselves believe so, but it is seldom true.
That is one thing that always surprises me here. We expect that CR employees have all the answers at hand. They really don't. They are often young and poorly trained. Not all aviation enthusiasts either. We know so much more and are so much more OCD about BA and all that it does...
That is one thing that always surprises me here. We expect that CR employees have all the answers at hand. They really don't. They are often young and poorly trained. Not all aviation enthusiasts either. We know so much more and are so much more OCD about BA and all that it does...
Contributor
Feb 12, 2016, 11:31 am
#321
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
Despite Louise's statement, am I the only one here to see this as further diluting Silver and Gold benefits to bring BA more income ?
IF BA is now selling exit row seats to non status holders for cash instead of holding them back for Silvers and Golds, then the availability will surely reduce and the benefits of status accordingly.
IF BA is now selling exit row seats to non status holders for cash instead of holding them back for Silvers and Golds, then the availability will surely reduce and the benefits of status accordingly.
Feb 12, 2016, 11:40 am
#322
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
Despite Louise's statement, am I the only one here to see this as further diluting Silver and Gold benefits to bring BA more income ?
IF BA is now selling exit row seats to non status holders for cash instead of holding them back for Silvers and Golds, then the availability will surely reduce and the benefits of status accordingly.
IF BA is now selling exit row seats to non status holders for cash instead of holding them back for Silvers and Golds, then the availability will surely reduce and the benefits of status accordingly.
Feb 12, 2016, 11:52 am
#323
Join Date: Aug 2015
Programs: BA Silver, SkyTeam Elite Plus, Star Alliance Gold (status match)
Posts: 31
Apple iTunes 12 has a number of well documented and annoying bugs, some even predate this release. They might have been predicted and may have shown up on testing. Unlike the BA scenario they show no sign of being fixed any time quickly or at all.
Are Apple sacking their programmers? Are they counselling them?
I don't think so.
In the real world, mistakes happen, and they get rectified. Unforeseen and unpredictable things happen, and the shortcomings that arise are fixed. Nobody loses their job for identifying and addressing issues as they arise.
I am afraid that this mentality that no-one is allowed to make any sort of mistake without retribution (and compensation) is becoming far too wide spread. I presume those who advocate it are either infallible immortals or happy to find themselves frequently sacked for doing a job with occasional human lapses from the ideal perfect standard.
Are Apple sacking their programmers? Are they counselling them?
I don't think so.
In the real world, mistakes happen, and they get rectified. Unforeseen and unpredictable things happen, and the shortcomings that arise are fixed. Nobody loses their job for identifying and addressing issues as they arise.
I am afraid that this mentality that no-one is allowed to make any sort of mistake without retribution (and compensation) is becoming far too wide spread. I presume those who advocate it are either infallible immortals or happy to find themselves frequently sacked for doing a job with occasional human lapses from the ideal perfect standard.
Feb 12, 2016, 11:53 am
#324
Join Date: Jul 2012
Posts: 2,238
I regularly reserved s/h exit row seats before having Silver or Gold status (they did not come for free, though). Now, with Gold status, I currently cannot reserve them on new bookings at all.
Feb 12, 2016, 11:59 am
#325
Join Date: Feb 2012
Programs: BA LifetimeGold GGL/CCR
Posts: 1,140
Hi vibguy. I've copied above the communication I was referring to. I'd PM'd Louise in response to her request for examples and she is looking into what is the reason for me (and other golds) not being able to book exits. There has been no discussion between me and Louise about the silver/bronze issue. Hope that clarifies.
Feb 12, 2016, 12:26 pm
#326
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,701
Feb 12, 2016, 2:42 pm
#327
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
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Posts: 31,452
Feb 12, 2016, 3:51 pm
#328
Join Date: Aug 2015
Location: US/UK
Programs: BA Gold
Posts: 136