Jan 4, 2016, 4:17 pm
Last edit by: Prospero
Temporary BA Lounge at LGW North - No. 1 Traveller Lounge - Photos, reviews, questions
The thread is to share experiences, photos, reviews and questions of the temporary lounge in London Gatwick (LGW) North Terminal.
This thread has been created as a partner thread to this discussion, which is a more suitable place to discuss the broader issues relating to the move to the South terminal:
BA to move to LGW South Terminal Nov 2016
Update 14 April 2016
25 January 2017 is the official opening date of the new lounge in LGW.
"The new lounge will have more space with better facilities and the location will offer impressive views across the runway. The new lounge will also have full kitchen facilities and an exclusive area for our First customers and Gold Executive Club members."
Thanks to Happytohelp for this intel
The thread is to share experiences, photos, reviews and questions of the temporary lounge in London Gatwick (LGW) North Terminal.
This thread has been created as a partner thread to this discussion, which is a more suitable place to discuss the broader issues relating to the move to the South terminal:
BA to move to LGW South Terminal Nov 2016
Update 14 April 2016
25 January 2017 is the official opening date of the new lounge in LGW.
"The new lounge will have more space with better facilities and the location will offer impressive views across the runway. The new lounge will also have full kitchen facilities and an exclusive area for our First customers and Gold Executive Club members."
Thanks to Happytohelp for this intel
Temporary BA Lounge at LGW North - No. 1 Lounge - Photos, reviews, questions
Jan 16, 2016, 6:23 am
#106
Join Date: Jan 2002
Location: Sussex, UK
Programs: BA:Gold Amex:Green :IC Platinum Elite Amb
Posts: 660
Visited today 6:20am and a PP holder was denied access so the move has devalued PP as well - chap was told to use Aspire or MyLounge
Jan 16, 2016, 6:28 am
#107
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,444
I'm in the No.1 Lounge now. Saturday 11.00 am. There are very few seats. I'm seeing the same people wandering around and around looking for a place to sit.
There's a queue at the bar to order hot food. Only one bartender taking orders.
Staff appear to be working hard to serve customers and keeping the tables clean.
Interestingly, I overhead the BA Customer Service speaking with an unhappy passenger. She said that "they are going to be opening up a lounge downstairs to take pressure of the current situation".
Any announcement on this new arrangement?
There's a queue at the bar to order hot food. Only one bartender taking orders.
Staff appear to be working hard to serve customers and keeping the tables clean.
Interestingly, I overhead the BA Customer Service speaking with an unhappy passenger. She said that "they are going to be opening up a lounge downstairs to take pressure of the current situation".
Any announcement on this new arrangement?
Only half the dining area was open this morning. Whether this was due to staff shortage or they wait until a certain amount of traffic into the lounge before they open it all up is unknown to me. It was certainly busy generally in departures this morning and it's only mid Jan. (Albeit a Saturday).
Jan 16, 2016, 8:20 am
#108
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Arrived here shortly after 1300, and settled in The Library for a couple of hours. There seemed to be space available everywhere.
A very pleasant first encounter, albeit with some of the caveats noted earlier.
A very pleasant first encounter, albeit with some of the caveats noted earlier.
Jan 16, 2016, 9:35 am
#109
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,570
Jan 16, 2016, 9:36 am
#110
Join Date: Jan 2007
Posts: 4,709
Am I the only person who has wondered what happened to all the BS staff from the BA lounges? I hope for their sake (if they're local) they don't now have to front up to LHR instead.
SCH can get into the lounge too, so no need for a gold card! ^
SCH can get into the lounge too, so no need for a gold card! ^
Jan 16, 2016, 10:29 am
#111
Join Date: Sep 2014
Programs: BAEC GGL/CCR
Posts: 171
I was in the No. 1 lounge yesterday (Friday), early afternoon. It was busy but not heaving. The hot food was disappointing - Asian noodle broth, very small portions and luke warm. Beer and cider was served in very small glasses, though the "curious brew" ale was pretty good. Staff at the bar were polite and friendly. My main criticism was that it felt incredibly hot and stuffy, so after 30 mins or so we moved to the My Lounge next door for 20 mins before heading to the gate. Whilst the temperature was more pleasant, it is much smaller and the food/drink offerings do feel low rent - think Coors lite and Yellow Tail wine - but it is self serve. Overall both lounges are serviceable, but neither feel like a premium experience. Fortunately the cabin crew on our flight which followed were excellent.
Jan 16, 2016, 10:59 am
#112
Join Date: Apr 2005
Location: London
Programs: BA Lifetime Gold & GGL & CCR, HH Diam, Bonvoy Titanium, IHG Spire, Tastecard
Posts: 7,549
Quote:
Originally Posted by chris1979
Is there a BA agent with access to full BA systems in the lounge?
I'm there later this week and fear I might need help with a complex itin and need someone with system access.
Can't you get it sorted before going to the lounge ? It sounds busier enough without the staff having to deal with unnecessary extra complex issues.
Originally Posted by chris1979
Is there a BA agent with access to full BA systems in the lounge?
I'm there later this week and fear I might need help with a complex itin and need someone with system access.
Can't you get it sorted before going to the lounge ? It sounds busier enough without the staff having to deal with unnecessary extra complex issues.
I'll try the GGL line before if the problem looks to be materialising but good to know that BA staff with system access will be there.
Jan 16, 2016, 1:47 pm
#113
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,444
I think I witnessed this as well at 6.20am, the chap mentioned above sounded American if I'm correct?! He was told its subject to availability. It sounded like the hostess didn't deal with it very well in my opinion and just reiterated that's it's subject to availability. But interesting to see they are turning people away from the No.1. Not ideal for anyone.
Jan 16, 2016, 4:05 pm
#114
Join Date: Dec 2009
Location: London
Programs: BA LTGold; LH Senator; HHGold; Bonvoy Plat
Posts: 1,370
I think I witnessed this as well at 6.20am, the chap mentioned above sounded American if I'm correct?! He was told its subject to availability. It sounded like the hostess didn't deal with it very well in my opinion and just reiterated that's it's subject to availability. But interesting to see they are turning people away from the No.1. Not ideal for anyone.
Jan 16, 2016, 4:08 pm
#115
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
No 1 has ALWAYS had capacity issues for Priority Pass. It is so bad that there is a page on their website where you can pay £5 to reserve a Priority Pass access spot!
Jan 16, 2016, 6:17 pm
#117
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,130
Jan 17, 2016, 12:52 am
#119
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,543
Jan 17, 2016, 1:27 am
#120
Join Date: Jan 2002
Location: Sussex, UK
Programs: BA:Gold Amex:Green :IC Platinum Elite Amb
Posts: 660