Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 17, 2018, 3:36 pm
#3121
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Deleting individual recent searches seems to be working again on desktop browsers - thank you!
May 18, 2018, 7:58 am
#3122
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
I'm unable to access a reservation (AA Award ticket op by BA). I do have the BA PNR and I can see the booking on the BA App. However both on the app and on any browser / pc combination the MMB times out. One out of ten times I can actually reach the MMB page, but trying to select a seat will also time out the request. This does not happen with another BA PNR. Any ideas? Maybe the ticket has not been fully processed yet on the BA end? At AA it's been ticketed.
May 20, 2018, 9:14 am
#3123
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
ckx2:
I am having the same problem On the first half of the trip last week. I could get to my res. mmb but not for my wife. They are award tickets. When the 24 hour check time frame happened I could still not access my wife's res. Then I got two emails from aa, one for each separate res, inviting me to check in. I clicked n them and got to mmb for both reservations and checked in. Strange. I still can't access my wife's res. mmb for the return trip,. I am just hoping the same thing happens for the return, aa send me another check in email.
I am having the same problem On the first half of the trip last week. I could get to my res. mmb but not for my wife. They are award tickets. When the 24 hour check time frame happened I could still not access my wife's res. Then I got two emails from aa, one for each separate res, inviting me to check in. I clicked n them and got to mmb for both reservations and checked in. Strange. I still can't access my wife's res. mmb for the return trip,. I am just hoping the same thing happens for the return, aa send me another check in email.
May 20, 2018, 12:05 pm
#3124
Join Date: Apr 2000
Posts: 2,637
I cannot book award tickets on AA at this time. Want JFK-EZE, AA has saver availability and expert flyer shows 7 seats in T class for several days during the 1st week of July. BA does not show any availability. I tried from the US site, then switched to Spain, but still the no seats. To me this new web site looks a lot like the Cathay Pacific site which has not garnered any good reviews.
May 20, 2018, 9:50 pm
#3125
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
I have a AA itinerary with the TATL sectors on BA metal. Every time I try to look at MMB, or seat selections in the AA app, the BA app, or the BA website, I get spinning circles and then nada. I've tried andriod and apple apps and get the exact same thing same with different browsers on a PC.
May 21, 2018, 12:28 am
#3126
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
ckx2:
I am having the same problem On the first half of the trip last week. I could get to my res. mmb but not for my wife. They are award tickets. When the 24 hour check time frame happened I could still not access my wife's res. Then I got two emails from aa, one for each separate res, inviting me to check in. I clicked n them and got to mmb for both reservations and checked in. Strange. I still can't access my wife's res. mmb for the return trip,. I am just hoping the same thing happens for the return, aa send me another check in email.
I am having the same problem On the first half of the trip last week. I could get to my res. mmb but not for my wife. They are award tickets. When the 24 hour check time frame happened I could still not access my wife's res. Then I got two emails from aa, one for each separate res, inviting me to check in. I clicked n them and got to mmb for both reservations and checked in. Strange. I still can't access my wife's res. mmb for the return trip,. I am just hoping the same thing happens for the return, aa send me another check in email.
Thanks, ckx2. I've added seats 4E and 4F for your flight from XXX. Please note that although we've selected your seats, they can be changed for safety, security or operational reasons even after you've boarded the aircraft. I've also had a look at your booking online and we're aware of some intermittent issues where passengers can't use the Manage My Booking function. I'm afraid your booking is affected by this. If you need any assistance with your booking in the future please feel free to contact us via Twitter.
May 21, 2018, 1:55 am
#3127
Join Date: Oct 2014
Posts: 89
Tried to make a complaint using the online form and each time the final submission results in "Sorry, there is a problem It looks like we are experiencing some technical difficulties at the moment. If you were in the middle of submitting a complaint or claim, your information will have been lost."
Seems like a good idea, make it really hard to complain to weed out the people who aren't that bothered...
Seems like a good idea, make it really hard to complain to weed out the people who aren't that bothered...
May 21, 2018, 3:58 am
#3128
Join Date: Jul 2014
Location: BHD
Programs: BAEC Gold, Radisson VIP, Hertz Gold, Accor Plat
Posts: 162
Anyone else having issues with reward bookings on the BA site? Trying to book a trip via LHR and it asks about stopovers. I select 'No' and it keeps trying to force me to enter a stopover date. If I do or don't, it just takes me back to the select stopover dates.
May 21, 2018, 8:41 am
#3129
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
Login to BAEC generating error message. See Thread >>> Problems logging into BAEC
May 21, 2018, 9:13 am
#3130
Join Date: Dec 2007
Location: Westchester Co, NY or Rio Grande Valley, TX or ???
Programs: BAEC G, WN A-, Hyatt G, HH G, MAR T, Hz PC, was [UA2P, FL A+Elite, BD G]
Posts: 2,271
I'm glad they are fixed for you; however I just logged in and had zero future bookings listed (I actually had 8 or so - all of which are Avios bookings on AA). I'm pretty sure that all were correctly listed when I logged in last week. I was able to enter two confirmation numbers for bookings that I needed to cancel, so now I should be down to 6 bookings.
EDIT: I logged back in ~30 minutes later and all bookings showed back up.
EDIT: I logged back in ~30 minutes later and all bookings showed back up.
Last edited by HPN-HRL; May 21, 2018 at 9:19 am Reason: Issue fixed itself
May 21, 2018, 2:48 pm
#3131
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
For what it is worth I just tried to log in to mmb with no success. Thanks BA
May 22, 2018, 2:48 am
#3132
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,685
I've finally been able to update my personal details on the BAEC page!
May 22, 2018, 4:03 am
#3133
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,429
Deleted
Last edited by bhbloke; May 22, 2018 at 4:05 am Reason: wrong pics!
May 22, 2018, 4:10 am
#3134
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,429
Has anyone else noticed this weird glitch with seat selection? You go through and select your seats, but the seat for the inbound flight of the return doesn't seem to register (even though when you go back in it's still there)
I've already selected it, but not registering here?
Yep, it's still in here!
Is it due to a possible equipment change, or is it just a glitch?
I've already selected it, but not registering here?
Yep, it's still in here!
Is it due to a possible equipment change, or is it just a glitch?
May 22, 2018, 9:05 am
#3135
Join Date: Apr 2000
Posts: 2,637
I cannot book award tickets on AA at this time. Want JFK-EZE, AA has saver availability and expert flyer shows 7 seats in T class for several days during the 1st week of July. BA does not show any availability. I tried from the US site, then switched to Spain, but still the no seats. To me this new web site looks a lot like the Cathay Pacific site which has not garnered any good reviews.