Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jul 10, 2015, 1:42 pm
#167
Join Date: Jul 2014
Posts: 11
zero BA availability from AUS?
I apologize and hope you will bear with me while I learn your lingo. I posted this question on Milepoint and have received no replies so thought to try it here. This is the first place I am reading of this BA AA 'glitch', is that what is causing my problem with zero BA availability from AUS?
I am trying to book a domestic short haul flight on BA out of AUS in last week of July or first two weeks of August to basically ANYWHERE interesting or scenic in the US and turning up absolutely nothing on BA. Mainly interested in AUS-MIA but have checked essentially every major US airport on the east or west coasts and in mountain states. Have broadened the search to check flying from IAH and DFW and still can't find much as far out as November in any class, even checking ExpertFlyer. Is this a BA issue, a devaluation of sorts (in the form of no seats available,) or am I doing something wrong? The only routes I have found with seats are domestic to LHR. Trying to book flights for 6 but have searched for 1 still finding very little. I have found a few flights with 6 seats on UA and AA but horrible itineraries like AUS-ORD-MIA arriving 12am (and flying with four kids that won't 'fly') and it doesn't add up to use that many miles/points for a domestic vacay, would really like to book at the BA award chart level. Any help or advice appreciated. I have read enough to expect little help from BA customer service via telephone and have in fact called a number of times and received a busy signal/dialtone when I press one to book with Avios.
Best,
Charlie
I am trying to book a domestic short haul flight on BA out of AUS in last week of July or first two weeks of August to basically ANYWHERE interesting or scenic in the US and turning up absolutely nothing on BA. Mainly interested in AUS-MIA but have checked essentially every major US airport on the east or west coasts and in mountain states. Have broadened the search to check flying from IAH and DFW and still can't find much as far out as November in any class, even checking ExpertFlyer. Is this a BA issue, a devaluation of sorts (in the form of no seats available,) or am I doing something wrong? The only routes I have found with seats are domestic to LHR. Trying to book flights for 6 but have searched for 1 still finding very little. I have found a few flights with 6 seats on UA and AA but horrible itineraries like AUS-ORD-MIA arriving 12am (and flying with four kids that won't 'fly') and it doesn't add up to use that many miles/points for a domestic vacay, would really like to book at the BA award chart level. Any help or advice appreciated. I have read enough to expect little help from BA customer service via telephone and have in fact called a number of times and received a busy signal/dialtone when I press one to book with Avios.
Best,
Charlie
Last edited by CharlieM6; Jul 10, 2015 at 1:50 pm Reason: ad further info
Jul 10, 2015, 1:50 pm
#168
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Ummm ....hello CharlieM6
This thread is about technical problems with ba.com, not internal flight availability in the USA.
Please remember that BA isn't a US internal carrier. You need to be on a Forum that does AA flights ... BA doesn't do AUS-MIA, my friend!
This thread is about technical problems with ba.com, not internal flight availability in the USA.
Please remember that BA isn't a US internal carrier. You need to be on a Forum that does AA flights ... BA doesn't do AUS-MIA, my friend!
Jul 10, 2015, 1:52 pm
#169
Join Date: Nov 2013
Location: NYC
Programs: BA
Posts: 954
I apologize and hope you will bear with me while I learn your lingo. I posted this question on Milepoint and have received no replies so thought to try it here. This is the first place I am reading of this BA AA 'glitch', is that what is causing my problem with zero BA availability from AUS?
I am trying to book a domestic short haul flight on BA out of AUS in last week of July or first two weeks of August to basically ANYWHERE interesting or scenic in the US and turning up absolutely nothing on BA. Mainly interested in AUS-MIA but have checked essentially every major US airport on the east or west coasts and in mountain states. Have broadened the search to check flying from IAH and DFW and still can't find much as far out as November in any class, even checking ExpertFlyer. Is this a BA issue, a devaluation of sorts (in the form of no seats available,) or am I doing something wrong? The only routes I have found with seats are domestic to LHR. Trying to book flights for 6 but have searched for 1 still finding very little. I have found a few flights with 6 seats on UA and AA but horrible itineraries like AUS-ORD-MIA arriving 12am (and flying with four kids that won't 'fly') and it doesn't add up to use that many miles/points for a domestic vacay, would really like to book at the BA award chart level. Any help or advice appreciated. I have read enough to expect little help from BA customer service via telephone.
Best,
Charlie
I am trying to book a domestic short haul flight on BA out of AUS in last week of July or first two weeks of August to basically ANYWHERE interesting or scenic in the US and turning up absolutely nothing on BA. Mainly interested in AUS-MIA but have checked essentially every major US airport on the east or west coasts and in mountain states. Have broadened the search to check flying from IAH and DFW and still can't find much as far out as November in any class, even checking ExpertFlyer. Is this a BA issue, a devaluation of sorts (in the form of no seats available,) or am I doing something wrong? The only routes I have found with seats are domestic to LHR. Trying to book flights for 6 but have searched for 1 still finding very little. I have found a few flights with 6 seats on UA and AA but horrible itineraries like AUS-ORD-MIA arriving 12am (and flying with four kids that won't 'fly') and it doesn't add up to use that many miles/points for a domestic vacay, would really like to book at the BA award chart level. Any help or advice appreciated. I have read enough to expect little help from BA customer service via telephone.
Best,
Charlie
If it's AA, it won't show up on BA.com currently until they fix the issue. If the flight was US Air, you would find it. However, US Air only operates to Philadelphia, Charlotte, and Phoenix from Austin to my knowledge. To Miami you would need an AA flight.
For example, I found this AUS-CLT flight on US Air:
http://i.imgur.com/LzIuXzR.jpg
This isn't really the thread for this however.
Jul 10, 2015, 3:46 pm
#170
Join Date: Jul 2014
Posts: 11
Update: I just got through to customer service via telephone, and between the lack of availability from AUS, and the customer rep telling me that the seats between AUS-MIA for early Aug this year "have not been released yet but will be available. Call back monday." I feel like I am in an alternate universe.
Last edited by CharlieM6; Jul 12, 2015 at 8:46 am Reason: typo
Jul 10, 2015, 4:02 pm
#171
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
There has been a bit of disorganisation—by many posters, I think—about whether to post bugs from ba.com in this specific thread started by Ba.com Official or in the much older http://www.flyertalk.com/forum/briti...es-ba-com.html. Some posters feel more strongly than others about this.
I am trying to book a domestic short haul flight on BA out of AUS in last week of July or first two weeks of August to basically ANYWHERE interesting or scenic in the US and turning up absolutely nothing on BA. Mainly interested in AUS-MIA but have checked essentially every major US airport on the east or west coasts and in mountain states. Have broadened the search to check flying from IAH and DFW and still can't find much as far out as November in any class, even checking ExpertFlyer. Is this a BA issue, a devaluation of sorts (in the form of no seats available,) or am I doing something wrong?
Update: I just got through to customer service via telephone, and between the lack of availability from AUS, and the customer rep telling me that the seats between AUS-MIA for early Aug this year "have not been released yet but will be available. Call back monday." I feel like I am in an alternate universe.
I am not sure if this bug is limited to ba.com or if it also affects the call centres.
Jul 11, 2015, 1:57 am
#172
Join Date: Feb 2008
Location: Canada
Programs: BA Silver
Posts: 1,254
Went onto MMB to pre-order my meal for a LHR-YYZ flight in August (I am within the 30 day window). Was able to go through to view the menu and select the main I wanted, but when I clicked Confirm Meal Selection, I got the following error message:
"Sorry, we are unable to confirm your seat request(s) at this time. Please try again later or check in at the earliest opportunity in order to choose the best available seat(s)."
"Sorry, we are unable to confirm your seat request(s) at this time. Please try again later or check in at the earliest opportunity in order to choose the best available seat(s)."
Jul 11, 2015, 11:32 am
#173
Join Date: Dec 2007
Location: LON BCN SYD
Programs: BA, OZ, A3, VA, VS, DL, QF, former BD and others
Posts: 1,074
BA.com Official - I would like to ask about the bug where bassinet seats become 'selectable' in MMB at T-72 but then the system will not let a passenger be placed in the seat (normally until OLCI opens). Is this intentional? Why do they show as selectable if they are not?
Jul 13, 2015, 2:27 am
#174
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,846
Just so the relevants get to see this:
There seems to be a bug on seating in WT for 777-300 flights, with MMB showing only the front section of the cabin for seat selection. I don't personally have an example of this, but reported here:
http://www.flyertalk.com/forum/briti...ing-seats.html
http://www.flyertalk.com/forum/briti...alf-cabin.html
There seems to be a bug on seating in WT for 777-300 flights, with MMB showing only the front section of the cabin for seat selection. I don't personally have an example of this, but reported here:
http://www.flyertalk.com/forum/briti...ing-seats.html
http://www.flyertalk.com/forum/briti...alf-cabin.html
Jul 13, 2015, 5:39 am
#175
Join Date: Aug 2010
Location: UK
Programs: BA Blue / AAdvantage Platinum
Posts: 9
Problem with Manage My Booking
Just so the relevants get to see this:
There seems to be a bug on seating in WT for 777-300 flights, with MMB showing only the front section of the cabin for seat selection. I don't personally have an example of this, but reported here:
http://www.flyertalk.com/forum/briti...ing-seats.html
http://www.flyertalk.com/forum/briti...alf-cabin.html
There seems to be a bug on seating in WT for 777-300 flights, with MMB showing only the front section of the cabin for seat selection. I don't personally have an example of this, but reported here:
http://www.flyertalk.com/forum/briti...ing-seats.html
http://www.flyertalk.com/forum/briti...alf-cabin.html
Jul 13, 2015, 6:05 am
#176
Join Date: Sep 2014
Location: London
Programs: BAEC Gold
Posts: 561
I meant the website should not automatically select the most expensive J fare when trying to book with cash and upgrade with Avios from J to F.
In fairness to me I knew what I meant even if no one else did
Jul 13, 2015, 8:36 am
#177
Company Representative
Join Date: Jun 2015
Posts: 462
Just so the relevants get to see this:
There seems to be a bug on seating in WT for 777-300 flights, with MMB showing only the front section of the cabin for seat selection. I don't personally have an example of this, but reported here:
http://www.flyertalk.com/forum/briti...ing-seats.html
http://www.flyertalk.com/forum/briti...alf-cabin.html
There seems to be a bug on seating in WT for 777-300 flights, with MMB showing only the front section of the cabin for seat selection. I don't personally have an example of this, but reported here:
http://www.flyertalk.com/forum/briti...ing-seats.html
http://www.flyertalk.com/forum/briti...alf-cabin.html
This seems to be a known issue caused by a recent update to our backend system. From what we know, it's effecting flights to Singapore, Hong Kong and Tokyo. We are currently working on a fix.
I am really sorry for this inconvenience.
Thanks
Ahmed
Last edited by BA.com Official; Jul 13, 2015 at 9:28 am Reason: New information
Jul 13, 2015, 10:43 am
#178
Company Representative
Join Date: Jun 2015
Posts: 462
Went onto MMB to pre-order my meal for a LHR-YYZ flight in August (I am within the 30 day window). Was able to go through to view the menu and select the main I wanted, but when I clicked Confirm Meal Selection, I got the following error message:
"Sorry, we are unable to confirm your seat request(s) at this time. Please try again later or check in at the earliest opportunity in order to choose the best available seat(s)."
"Sorry, we are unable to confirm your seat request(s) at this time. Please try again later or check in at the earliest opportunity in order to choose the best available seat(s)."
Simon
Jul 13, 2015, 10:51 am
#179
Company Representative
Join Date: Jun 2015
Posts: 462
Simon
