Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jul 21, 2015, 3:14 pm
#241
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Or would that be too easy? I'm probably missing something, as I often do when I come up with an "obvious" fix for BA (or the US)
.
Jul 22, 2015, 7:04 am
#242
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Cancellation/Seats on BA*AA codeshare
One of the flights in our forthcoming booking was canceled, we were re-booked however when I log into my account the red banner is telling me that one of the flights was canceled. I assume this has not been fixed yet (is it going to be)?
The cancelled flight was a BA*AA codeshare. There were also 3 other BA-AA codeshare flights. All but the re-booked flights have seat assignments; I am taken to aa.com to select seats for the re-booked flight, however, the seats are not saved and MMB prompts me to 'reserve your seat now'. I go to aa.com again and sea that the seats that I selected have been saved as far as AA thinks but when I go back to ba.com MMB tells me that we have no seats assigned for that flight. I am surprised because the other BA*AA flights show the correct seat assignments. MMB refuses to acknowledge the seats only for the re-booked flight.
The cancelled flight was a BA*AA codeshare. There were also 3 other BA-AA codeshare flights. All but the re-booked flights have seat assignments; I am taken to aa.com to select seats for the re-booked flight, however, the seats are not saved and MMB prompts me to 'reserve your seat now'. I go to aa.com again and sea that the seats that I selected have been saved as far as AA thinks but when I go back to ba.com MMB tells me that we have no seats assigned for that flight. I am surprised because the other BA*AA flights show the correct seat assignments. MMB refuses to acknowledge the seats only for the re-booked flight.
Jul 22, 2015, 7:09 am
#243
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
The cancelled flight was a BA*AA codeshare. There were also 3 other BA-AA codeshare flights. All but the re-booked flights have seat assignments; I am taken to aa.com to select seats for the re-booked flight, however, the seats are not saved and MMB prompts me to 'reserve your seat now'. I go to aa.com again and sea that the seats that I selected have been saved as far as AA thinks but when I go back to ba.com MMB tells me that we have no seats assigned for that flight. I am surprised because the other BA*AA flights show the correct seat assignments. MMB refuses to acknowledge the seats only for the re-booked flight.
Jul 22, 2015, 7:42 am
#244
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Thank you KARFA!
The issue has been known for at least a year now? I am surprised they have not fixed it yet.
I would not have been surprised if all of the AA operated flights in the same booking did not have seat assignments in MMB on ba.com but since it is only that one re-booked flight (well, it is actually the same flight but BA changed the flight number) it bugs me
that I can't get MMB to acknowledge the seat assignment no matter how many times I am transferred to aa.com and change the seats. But, yes, the seats for the re-booked flight (all of AA operated flights in that booking, for that matter) are showing correctly on aa.com.
that I can't get MMB to acknowledge the seat assignment no matter how many times I am transferred to aa.com and change the seats. But, yes, the seats for the re-booked flight (all of AA operated flights in that booking, for that matter) are showing correctly on aa.com.
Jul 22, 2015, 8:28 am
#245
Join Date: May 2009
Location: London
Programs: BA Gold, IHG Platinum, HH Diamond, Hertz PC,
Posts: 1,986
I would not have been surprised if all of the AA operated flights in the same booking did not have seat assignments in MMB on ba.com but since it is only that one re-booked flight (well, it is actually the same flight but BA changed the flight number) it bugs me that I can't get MMB to acknowledge the seat assignment no matter how many times I am transferred to aa.com and change the seats. But, yes, the seats for the re-booked flight (all of AA operated flights in that booking, for that matter) are showing correctly on aa.com.
that I can't get MMB to acknowledge the seat assignment no matter how many times I am transferred to aa.com and change the seats. But, yes, the seats for the re-booked flight (all of AA operated flights in that booking, for that matter) are showing correctly on aa.com.
Jul 23, 2015, 7:25 am
#246
Join Date: Jan 2015
Location: Many and various, but UK-based
Programs: Most of them, I think ...
Posts: 150
Unable to progress to Payment page
Mac OS X 10.10.4, Chrome Version 44.0.2403.89 (64-bit)
I'm trying to complete a booking, I get to the Payment button having filled in all the details required and ... nothing happens when I click it. Also, nothing happens when I click the Reserve seat button either.
This all works in Safari Version 8.0.7 (10600.7.12)
Clearing cache, restarting the browser and restarting the Mac has no effect.
Thanks, Tim
I'm trying to complete a booking, I get to the Payment button having filled in all the details required and ... nothing happens when I click it. Also, nothing happens when I click the Reserve seat button either.
This all works in Safari Version 8.0.7 (10600.7.12)
Clearing cache, restarting the browser and restarting the Mac has no effect.
Thanks, Tim
Jul 23, 2015, 8:36 am
#247
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
There's a bug in the fare conditions text when buying a ZA domestic - specifically, I have noticed this when buying a JNB-CPT O class.
The ba.com page says the change fee is ZAR 300.
EF says that the change fee is ZAR 342.
The eagle-eyed or incorrigibly geeky would read on in EF to find that ZAR 342 includes VAT (at 14%), ie it's ZAR 300 + VAT.
So in one sense, the ba.com wording is not inaccurate. However, it is liable to mislead, and could usefully be fixed.
Thanks!
The ba.com page says the change fee is ZAR 300.
EF says that the change fee is ZAR 342.
The eagle-eyed or incorrigibly geeky would read on in EF to find that ZAR 342 includes VAT (at 14%), ie it's ZAR 300 + VAT.
So in one sense, the ba.com wording is not inaccurate. However, it is liable to mislead, and could usefully be fixed.
Thanks!
Jul 23, 2015, 12:06 pm
#248
Join Date: Jun 2005
Location: NYC
Posts: 222
Trying to change the date of an Off-Peak Avios flight in MMB. I hit the "Select a travel date" and get the calendar modal appear showing me the available days that I can change to. I choose a date, hit "Confirm date selection" and the calendar closes with the previous day shown as selected. Happens on Chrome/Firefox/Safari.
Because this is Off-Peak and I want to travel on Wednesday, I can't pick Thursday to get the previous day....so now I'm on hold (24 mins and counting) trying to change on the phone.
Speaking as a software developer I'm astounded that BA could allow a bug like this to ship.
Because this is Off-Peak and I want to travel on Wednesday, I can't pick Thursday to get the previous day....so now I'm on hold (24 mins and counting) trying to change on the phone.
Speaking as a software developer I'm astounded that BA could allow a bug like this to ship.
Last edited by herbchris53; Jul 23, 2015 at 12:06 pm Reason: bug in my typing :/
Jul 27, 2015, 10:28 am
#249
Join Date: Apr 2015
Programs: BA Gold
Posts: 69
Meal selection woes.
Inability to pick my mains in CW on my booking, or the rest of the family on a separate booking ref. Don't know if it being an ex-dub booking makes any odds?
BA275 18th August
Error:
Inability to pick my mains in CW on my booking, or the rest of the family on a separate booking ref. Don't know if it being an ex-dub booking makes any odds?
BA275 18th August
Error:
Jul 27, 2015, 10:37 am
#250
Join Date: Sep 2014
Location: London
Programs: BAEC Gold
Posts: 561
I see the website now asks for validation to say you're not a robot when logging in.
Domo arigato!
Domo arigato!
Last edited by Quarky Quark; Jul 27, 2015 at 10:38 am Reason: Typo
Jul 27, 2015, 10:44 am
#251
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
Jul 27, 2015, 10:49 am
#252
Join Date: Apr 2015
Programs: BA Gold
Posts: 69
Aye, same menu as you linked.
Jul 27, 2015, 12:21 pm
#253
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Jul 27, 2015, 1:00 pm
#254
Join Date: Aug 2014
Posts: 995
Looks like there is a gotcha bug on BA.com which I have so far been unable to get around.
If you go into an Executive Club account which BA.com thinks you need to update the profile on due to say lack of contact phone numbers then it automatically brings up a dialog box asking you to update your profile but the update your profile radio button does nothing and you cannot get out of this popup dialog. Bug exists if using Internet Explorer, Google Chrome and IOS Safari so I have not found a way around it.
If you go into an Executive Club account which BA.com thinks you need to update the profile on due to say lack of contact phone numbers then it automatically brings up a dialog box asking you to update your profile but the update your profile radio button does nothing and you cannot get out of this popup dialog. Bug exists if using Internet Explorer, Google Chrome and IOS Safari so I have not found a way around it.
Jul 28, 2015, 3:50 am
#255
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
BA's website treats economy BA-coded flights on AA's contracted airline as Euro Traveller, whereas it should be Economy.
