Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
#91
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,074
Another glitch - the app says that I need to add my passport details (they've been there for years). When I click on "add passport details" I immediately get a message "information complete - go back to online check in"... just to see "Add passport details" again... and again... and again...
#92
Join Date: Nov 2012
Location: Cambridgeshire
Programs: Varies
Posts: 1,281
The latest edition of The Club was sent to me by email today. Some of the links on the email didn't work when I clicked on them, so I opened the online magazine. I entered the competition. The website didn't like my email address (hotmail). It didn't like my mobile telephone number. I used an alternative email address and phone number and submitted it. Instead of a confirmation I got "this website is not available".
I give up.
eta: I was using Chrome on Windows
I give up.
eta: I was using Chrome on Windows
#93
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Diamond; IHG Diamond; Marriott Gold
Posts: 2,807
Unable to book paid flights
I tried to book a multi-city itinerary (to take advantage of the great US-CPT/JNB fares) on BA.com but was stymied half-way through. I was able to pick all the flights, for the fare ITA Matrix had quoted, but no joy on the next step -- Passengers.
I was logged in, all the displayed information was complete and correct; but when I clicked Continue, the button bounced to acknowledge the click but nothing further happened , not even a page refresh. I tried tweaking some of the information before clicking again, to no avail. This was with an up-to-date Firefox on Windows.
I ended calling BA Blue number to report the problem, and booked/paid that way.
I was logged in, all the displayed information was complete and correct; but when I clicked Continue, the button bounced to acknowledge the click but nothing further happened , not even a page refresh. I tried tweaking some of the information before clicking again, to no avail. This was with an up-to-date Firefox on Windows.
I ended calling BA Blue number to report the problem, and booked/paid that way.
#94
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,371
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Have you tried checking availability on aa.com, or are you looking for flights on carriers not supported by aa.com?
Originally Posted by aubreyfromwheaton
thx
me
me
#95
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,882
#96
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,475
Well funnily enough I was looking at a booking just before midnight BST yesterday, checked out a few other options and otherwise got distracted. Just after midnight I felt was ready to commit, then kerpow, got the same message as above. Went to bed. Tried again at 6:30 am and all was well, so I think this was a planned but unnotified outage in this case.
#97
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
I'm still unable to book. Very annoying!
#98
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,203
so the latest on changing a booking on the website:
i am american, so first the online calendars start on a sunday. none of this monday business.
well i needed to change a flight to leave on a wednesday...but nothing was available. so i was OK with thursday. i click thru, make the change and it confirms me on the flight i wanted...but on WEDNESDAY which was originally not an option. worked well for me but i thought it was weird and i was not paying attention.
i just did this again for a different flight and same issue: if i click on a thursday as it appears on the screen...when i click confirm--it confirms i selected WEDNESDAY. if i click friday it confirms THURSDAY.
basically i think this boils down to differences in the US calendar v the UK/EU calendar--but i sense there will be many people who have no clue this is happening to them.
i am american, so first the online calendars start on a sunday. none of this monday business.
well i needed to change a flight to leave on a wednesday...but nothing was available. so i was OK with thursday. i click thru, make the change and it confirms me on the flight i wanted...but on WEDNESDAY which was originally not an option. worked well for me but i thought it was weird and i was not paying attention.
i just did this again for a different flight and same issue: if i click on a thursday as it appears on the screen...when i click confirm--it confirms i selected WEDNESDAY. if i click friday it confirms THURSDAY.
basically i think this boils down to differences in the US calendar v the UK/EU calendar--but i sense there will be many people who have no clue this is happening to them.
#99
Join Date: Sep 2013
Posts: 875
I cannot longer retrive my booking on BAcom or the app. This issue only occurs in 1 out of 4 reservations
"Sorry, due to a system error, we are unable to display your booking. Please contact your local British Airways office or Travel Agent."
Is anyone having issues today?
"Sorry, due to a system error, we are unable to display your booking. Please contact your local British Airways office or Travel Agent."
Is anyone having issues today?
#100
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,124
BA changed a sector in a booking - now MMB is borked
Booked ages ago, JER-UK-IAD. Very recently BA changed our last (LGW-JER) sector, as they had dropped the 2772 and moved us to the later 2774. However ...
It seems to me that the change made by BA resulted in the booking being corrupted on ba.com, although CheckMyTrip is showing everything as I would expect [last sector 2774]. My concern is that a corrupted MMB may cause some difficulties with OLCI and PYOBP, and subsequent chasing of TPs/Avios.
Could the corporate wisdom suggest where I turn to get this fixed. Gold line doesn't seem the obvious place to get IT help - do we still have a BAEC IT helper?
- 1. ba.com no longer shows the booking in MMB unless I force it using "Add a Booking". This then shows us on the 2774. BUT - the booking disappears again as soon as I leave the page.
- 2. The BA app shows us on BOTH the 2772 and the 2774
It seems to me that the change made by BA resulted in the booking being corrupted on ba.com, although CheckMyTrip is showing everything as I would expect [last sector 2774]. My concern is that a corrupted MMB may cause some difficulties with OLCI and PYOBP, and subsequent chasing of TPs/Avios.
Could the corporate wisdom suggest where I turn to get this fixed. Gold line doesn't seem the obvious place to get IT help - do we still have a BAEC IT helper?
#101
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,699
All my flights have vanished although seem to be there on the app.
Just booked a redemption flight without a problem but not there so I can see it and select seats (maybe possible trying rj, finnair or similar) - that said, got the e-ticket and clicked on "manage my booking" through that and all is well with that booking at least (still nothing if I go through BAEC webpage)
Just booked a redemption flight without a problem but not there so I can see it and select seats (maybe possible trying rj, finnair or similar) - that said, got the e-ticket and clicked on "manage my booking" through that and all is well with that booking at least (still nothing if I go through BAEC webpage)
#102
Join Date: Jul 2014
Location: PHL
Programs: WN RR, B6 TrueBlue, AA, NK
Posts: 54
Booked a flight via a TA, as an AY Codeshare (I try to avoid these types of messes for this reason but the savings was substantial) Tried both the TA less then 24 hours and standard BA details page. It's refusing to hold my API Data and my AA Number. :/ and when trying to purchase a seat, it takes me in an infinite loop through Finnair's Website back to BA. Will give it a few days before giving them a call.
#103
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,124
I can answer this: no, he is not.
However, there are BA people who do monitor this and other IT threads, and feed back "to do" items. I think that they're less visible and public than Dilly used to be, but that doesn't mean that things that are found and pointed out here are being ignored.
....
However, there are BA people who do monitor this and other IT threads, and feed back "to do" items. I think that they're less visible and public than Dilly used to be, but that doesn't mean that things that are found and pointed out here are being ignored.
....
You would hope that there are different departments responsible for each functional area or system. If BA are not adequately funding or staffing their customer-facing IT systems, with the excuse that they also have to operate planes, that would be ridiculous. It's a bit like M&S not providing a properly functioning online sales system because they have to source and deliver clothes to stores. All functional systems have to be adequately resourced, and there's really no excuse for any to fail.
Edited to add, I bet their revenue optimisation systems are adequately resourced!!
Edited to add, I bet their revenue optimisation systems are adequately resourced!!
However, BA should get the customer interface sorted properly [instead of spending time/effort/money on cosmetic enhancements]. I accept there are pressing operational IT factors that should obviously dominate, although I guess those systems aren't cluttered with adverts, promotions and mis-targetted Hillier-grams. And I suspect that our ba.com interface is completely separate from the inner workings of britishairways.com, Amadeus etc ... apart from tenuous bits of cyber-string trying to join them together*
* Which is where I suspect the problems lie. Amadeus knows what's happening to my flight, and so does BA, whereas ba.com has a corrupted version facing the paying customer.
#104
Join Date: Aug 2014
Location: London
Posts: 158
Believe I know the answer to this, but - upcoming booking has an Air NZ-operated flight on a CX flight number. MMB is showing as if I'd receive TPs and avios for this - is this just another glitch with MMB or have I understood the rules wrong? Is it worth changing my BAEC number to a *A number for that leg, or is there a chance BA will glitch out and award me the TPs/avios anyway?