Last edit by: hillrider
LHR charges for the cost of this screening to the passengers. For example, if you transited LHR on a round-trip in economy class from the US, you paid GBP 54.39 (USD 83.10) for this (on the ticket under tax/fee "UB").
EU Regulations state that "transfer passengers and their cabin baggage may be exempted from screening, if: (a) they arrive from a Member State [...] or (b) they arrive from a third country where the security standards applied are recognised as equivalent to the common basic standards [...] [E.g. the USA]"
SECURITY CONTROL both ways:
NO SECURITY CONTROL either way (Schengen to USA or v.v.):
NO SECURITY CONTROL from Schengen to USA (control on the way back from USA to Schengen):
EU Regulations state that "transfer passengers and their cabin baggage may be exempted from screening, if: (a) they arrive from a Member State [...] or (b) they arrive from a third country where the security standards applied are recognised as equivalent to the common basic standards [...] [E.g. the USA]"
Security control when connecting between USA and Schengen flights (European airports competing for LHR traffic)
SECURITY CONTROL both ways:
- LHR
NO SECURITY CONTROL either way (Schengen to USA or v.v.):
- FRA (A/Z-gates only) [Lufthansa hub]
- MUC [Lufthansa hub]
- AMS (from mid 2015 when reconstruction works finish) [KLM hub]
- HEL
- ZRH [SWISS hub]
- CPH
NO SECURITY CONTROL from Schengen to USA (control on the way back from USA to Schengen):
- VIE
- WAW
- ARN
- OSL
T5 security is a total disaster! [inc Fast Track issues]
#46
Join Date: Jan 2003
Posts: 3,775
Surely the cause is as much the tightening of hold baggage (charging) and negative perception of the timeliness and likelihood of hold bags appearing on the carousel?
#47
Join Date: Nov 2012
Location: London, Copenhagen
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I dont tweet, but have done so now with this image (hope the owner of the image is OK with this). It will not achieve anything, but it may prepare others for the possible delays at T5.
#49
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
British Airways' relaxation of the cabin baggage allowance has created this problem as well as the nightmare we have trying to get a full A319, A320 or B767 away on time. On a recent Warsaw flight, I had to get 30 bags tagged up and put in the hold before we could close the door, costing us a 12 minute penalty and the aircraft losing its slot.
#50
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
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Posts: 11,209
I've been lucky recently and most times have been able to press the happy or slightly happy smiley.
When things have been really bad I've sent an email to customer relations for Heathrow Rewards (based on the fact HAL relies of retail revenue) on my iPhone while waiting in line detailing which lane I'm in, what is holding the line up, etc. I then mention how the hold up has mean I had no time to do the shopping I was wanting to do. Reduced takings in the shops is something that'd make HAL take notice.
If you're not a Heathrow Rewards member or have spent so little at Heathrow that they'd not care then an email to their general customer relations department while waiting in the queue may be a good idea, either than or a Tweet including both LHR and BA
If I had no lounge access and had to occupy myself in the public areas of the airport I wouldn't like to be hand baggage only. The lounge gives you somewhere safe to leave them, no such facility exists for those without lounge access. If you're travelling alone do you really want to take your luggage to the toilet with you or walk around the shops with it or next to you on the floor in a restaurant?
#51
FlyerTalk Evangelist
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#52
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,992
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 8_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B411 Safari/600.1.4)
The point above that T5 is worse than any other terminal is well made. There is something seriously funny going on with the security staff and the pace at which they work. It's regularly said that they look like they are on a go slow. Everything is done at a snails pace, with lots of needless pauses. I'd love to know what's going on, as it isn't the case at T1 (or indeed at nearly every other airport I've been through, some in countries where the stereotypes would have you believe the go-slow is endemic).
The point above that T5 is worse than any other terminal is well made. There is something seriously funny going on with the security staff and the pace at which they work. It's regularly said that they look like they are on a go slow. Everything is done at a snails pace, with lots of needless pauses. I'd love to know what's going on, as it isn't the case at T1 (or indeed at nearly every other airport I've been through, some in countries where the stereotypes would have you believe the go-slow is endemic).
#53
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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It's a pity that T5 can close down like LCY for a few weekends coming up, from lunchtime Saturday through to lunchtime Sunday. The overnight work (which is shown by the white boards in the photo above, which has moved Fast Track northwards by 5 - 10 metres) can only take place between 23 hrs and 4 hrs, and that just stretches it out. Apparently we will all love the new South Fast Track FCC when it is complete, and will reduce the pressure on North somewhat, but it's an omelette/egg break in the mean time. It wasn't this bad yesterday afternoon.
#54
Join Date: Dec 2013
Location: England
Programs: BAEC
Posts: 1,006
If I had no lounge access and had to occupy myself in the public areas of the airport I wouldn't like to be hand baggage only. The lounge gives you somewhere safe to leave them, no such facility exists for those without lounge access. If you're travelling alone do you really want to take your luggage to the toilet with you or walk around the shops with it or next to you on the floor in a restaurant?
#55
Join Date: Nov 2012
Location: London, Copenhagen
Programs: SK*G, BA Gold, IHG Plat AMB
Posts: 969
#56
Join Date: Jan 2008
Posts: 3,839
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 8_1 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B411 Safari/600.1.4)
Apart from the trouble affecting the first few days, that was never an issue in T5.
There was a widespread failure to load bags within the last week! It happens a couple of times a year at least.
And on Sunday, whilst ostensibly a normal day, I got my bags 50 mins after on stand. This isn't an outlier IMO, par for the course.
Don't underestimate the negative hold baggage perception BA/LHR has out there (whether real or perceived).
Originally Posted by bealine
Surely the cause is as much the tightening of hold baggage (charging) and negative perception of the timeliness and likelihood of hold bags appearing on the carousel?
And on Sunday, whilst ostensibly a normal day, I got my bags 50 mins after on stand. This isn't an outlier IMO, par for the course.
Don't underestimate the negative hold baggage perception BA/LHR has out there (whether real or perceived).
#58
Join Date: Apr 2010
Location: East Anglia, England
Programs: BA Gold
Posts: 2,056
H
#60
Join Date: Jul 2008
Location: Kent, UK
Programs: BA Gold, SPG Platinum, Marriott Platinum, Hilton Diamond
Posts: 3,809
What I don't understand is the desk near fast track against the glass barrier. That always seems to be full of people doing nothing. I've no idea what their role is.
Based on my experiences in MUC I have to disagree with this. I find that the staff manning T5 fast track work faster and the passengers are a lot more prepared. The thing at MUC is that there is no boarding pass check before you reach security, the staff with the trays do this but it's not obvious that you need to have your BP checked. Often people have to rummage around in their bags to retrieve their BP which takes even longer. Additionally, T5 at least allows mixed items in the trays. At MUC it seems like everything has to go in it's own special tray. It is truly maddening.