BMI Refund help!
Feb 1, 2011 | 5:43 am
#1
Original Poster
Join Date: Jan 2010
Location: London
Programs: AA Lifetime Platinum
Posts: 369
BMI Refund help!
Does anyone know how to get BMI to respond? Cash+miles tickets cancelled on 17 January, miles reposted to account. Credit card still not refunded. Emailed to them on 25/1, received a curt 'Out of Office Autoreply' acknowledgement promising response within 7 days.
Their refunds telephone number appears to be perpetually playing a message that they are too busy to answer calls. Any ideas?
Their refunds telephone number appears to be perpetually playing a message that they are too busy to answer calls. Any ideas?
Feb 1, 2011 | 6:13 am
#2
Join Date: Nov 2008
Posts: 400
Have had exactly the same - took around 6 weeks to get the refund through late last week. I think they've been severely backlogged on refunds following the 'weather situation' (which had more to do with an appalling lack of ability to deal with inevitable weather variations..). Hope you get yours back too eventually - until then, it seems there's very little that will help them catch up, other than patience.
Feb 8, 2011 | 10:56 am
#3
Suspended
Join Date: Dec 2000
Location: uk
Programs: BMI, VS, Marriott, SPG, HH*S, GoldPoints+
Posts: 616
Does anyone know how to get BMI to respond? Cash+miles tickets cancelled on 17 January, miles reposted to account. Credit card still not refunded. Emailed to them on 25/1, received a curt 'Out of Office Autoreply' acknowledgement promising response within 7 days.
Their refunds telephone number appears to be perpetually playing a message that they are too busy to answer calls. Any ideas?
Their refunds telephone number appears to be perpetually playing a message that they are too busy to answer calls. Any ideas?
Feb 16, 2011 | 3:26 am
#4
Suspended
Join Date: Dec 2000
Location: uk
Programs: BMI, VS, Marriott, SPG, HH*S, GoldPoints+
Posts: 616
Still waiting refund of miles
Have had exactly the same - took around 6 weeks to get the refund through late last week. I think they've been severely backlogged on refunds following the 'weather situation' (which had more to do with an appalling lack of ability to deal with inevitable weather variations..). Hope you get yours back too eventually - until then, it seems there's very little that will help them catch up, other than patience.
3 weeks?
6 weeks?
Longer?
Feb 16, 2011 | 3:35 am
#5
Join Date: Mar 2010
Programs: BA Exec, UA MP, BD, LH, AA
Posts: 10
I have recently done a couple of BMI refunds and they've both posted within 2 weeks, miles almost immediately, but I have suffered other problems - sectors being cancelled after ticketing.
I called Pre Flight Support (the number is in the sticky) and they were excellent - got the problem resolved. Refunds are probably not their bag, but it would be worth a call as they are at least UK based and might be able to pass you to someone who can help you in the UK rather than battling through the ICC.
I think the lead times you are quoting for refunds are not normal and suggest something might have gone wrong - i.e. you could wait forever unless you escalate.
I called Pre Flight Support (the number is in the sticky) and they were excellent - got the problem resolved. Refunds are probably not their bag, but it would be worth a call as they are at least UK based and might be able to pass you to someone who can help you in the UK rather than battling through the ICC.
I think the lead times you are quoting for refunds are not normal and suggest something might have gone wrong - i.e. you could wait forever unless you escalate.
Feb 16, 2011 | 4:10 am
#8
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,097
The appropriate channel is through the refunds team, or customer services. UK Flyer 1 it is definitely worth you following up again as it looks like your claim is currently lost or stalled in the system.
Feb 17, 2011 | 10:31 am
#10
Suspended
Join Date: Feb 2006
Posts: 1,992
Please don't - they are not there for refunds. They are there to help with pre-travel support, hence the name, not post-travel or post-cancellation issues. I would definitely not advise anyone to bother PTS on refund issues.
The appropriate channel is through the refunds team, or customer services. UK Flyer 1 it is definitely worth you following up again as it looks like your claim is currently lost or stalled in the system.
The appropriate channel is through the refunds team, or customer services. UK Flyer 1 it is definitely worth you following up again as it looks like your claim is currently lost or stalled in the system.
Feb 17, 2011 | 2:35 pm
#11
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,097
If you go through the appropriate channel and are not getting anywhere then whatelse are you ment to do? Ive rang the refunds dept and got an answer phone which said to email them as they were busy and then the phone hanged up. I then emailed and got a general reply saying that that the whole dep is also busy....yet I called the Pre travel team and it was done within 5 minutes!
If everyone and their dog start using PTS as the first option when they don't get what they need, then you won't have a PTS option for much longer at which point everyone, especially those with Pre Travel Support problems will lose out.
Feb 18, 2011 | 8:24 am
#12
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,710
That isn't to say that calling PTS is necessarily a good thing to do, simply that in the round it may not be overly worth us worrying about.
Feb 18, 2011 | 8:30 am
#13
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD RIP, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 6,335
It hardly matters since neither Joanna nor PTS are their to assist with refunds, that's what the refunds department are for.
Let's keep PTS there for their main purpose please
Let's keep PTS there for their main purpose please
Feb 18, 2011 | 8:46 am
#14
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,097
Customer relations as I mentioned are separate to the DC/PTS team.