Originally Posted by
SgtRyan
If you go through the appropriate channel and are not getting anywhere then whatelse are you ment to do? Ive rang the refunds dept and got an answer phone which said to email them as they were busy and then the phone hanged up. I then emailed and got a general reply saying that that the whole dep is also busy....yet I called the Pre travel team and it was done within 5 minutes!
I agree that PTS are a handy resource and a good go to option, but the OP hadn't even followed up with another email to refunds or tried Customer Relations, hence it wasn't appropriate to use PTS. Customer relations would be the appropriate channel in this instance
If everyone and their dog start using PTS as the first option when they don't get what they need, then you won't have a PTS option for much longer at which point everyone, especially those with
Pre Travel Support problems will lose out.