BMI Refund help!
 

Does anyone know how to get BMI to respond? Cash+miles tickets cancelled on 17 January, miles reposted to account. Credit card still not refunded. Emailed to them on 25/1, received a curt 'Out of Office Autoreply' acknowledgement promising response within 7 days.

Their refunds telephone number appears to be perpetually playing a message that they are too busy to answer calls. Any ideas?

Have had exactly the same - took around 6 weeks to get the refund through late last week. I think they've been severely backlogged on refunds following the 'weather situation' (which had more to do with an appalling lack of ability to deal with inevitable weather variations..). Hope you get yours back too eventually - until then, it seems there's very little that will help them catch up, other than patience.

Any progress Diving Man? I am also waiting longer than I would like to.

Still waiting refund of miles
 

Does anyone have suggestins on what length of patience one should have - how long after a cancellation should one pursue miles not re credited back onto the account?
3 weeks?
6 weeks?
Longer?

I have recently done a couple of BMI refunds and they've both posted within 2 weeks, miles almost immediately, but I have suffered other problems - sectors being cancelled after ticketing.

I called Pre Flight Support (the number is in the sticky) and they were excellent - got the problem resolved. Refunds are probably not their bag, but it would be worth a call as they are at least UK based and might be able to pass you to someone who can help you in the UK rather than battling through the ICC.

I think the lead times you are quoting for refunds are not normal and suggest something might have gone wrong - i.e. you could wait forever unless you escalate.

Call up BMI pre travel support on 01332 854000. Give them your ref details and they will be able to check and sort any problems out. They are really good.

FYI, refund processed on 2 February, though it took a whole week to appear on my MBNA online account. Thanks for your comments

Please don't - they are not there for refunds. They are there to help with pre-travel support, hence the name, not post-travel or post-cancellation issues. I would definitely not advise anyone to bother PTS on refund issues.

The appropriate channel is through the refunds team, or customer services. UK Flyer 1 it is definitely worth you following up again as it looks like your claim is currently lost or stalled in the system.

refund
 

Thanks for your useful comments, I will make the call.

If you go through the appropriate channel and are not getting anywhere then whatelse are you ment to do? Ive rang the refunds dept and got an answer phone which said to email them as they were busy and then the phone hanged up. I then emailed and got a general reply saying that that the whole dep is also busy....yet I called the Pre travel team and it was done within 5 minutes!

I agree that PTS are a handy resource and a good go to option, but the OP hadn't even followed up with another email to refunds or tried Customer Relations, hence it wasn't appropriate to use PTS. Customer relations would be the appropriate channel in this instance

If everyone and their dog start using PTS as the first option when they don't get what they need, then you won't have a PTS option for much longer at which point everyone, especially those with Pre Travel Support problems will lose out.

Didn't we establish that Joanna's new helpers were the PTS team? So it perhaps makes little difference to them whether these issues arrive as a DC email, or a PTS call.

That isn't to say that calling PTS is necessarily a good thing to do, simply that in the round it may not be overly worth us worrying about.

It hardly matters since neither Joanna nor PTS are their to assist with refunds, that's what the refunds department are for.

Let's keep PTS there for their main purpose please

Exactly - they are the last port of call and exactly the point I was making.

Customer relations as I mentioned are separate to the DC/PTS team.

Refund achieved
 

Thanks for your useful comments, I made the call, all sorted within 48 hours.