Originally Posted by
SgtRyan
Call up BMI pre travel support on 01332 854000. Give them your ref details and they will be able to check and sort any problems out. They are really good.
Please don't - they are not there for refunds. They are there to help with pre-travel support, hence the name, not post-travel or post-cancellation issues. I would definitely not advise anyone to bother PTS on refund issues.
The appropriate channel is through the refunds team, or customer services.
UK Flyer 1 it is definitely worth you following up again as it looks like your claim is currently lost or stalled in the system.