Originally Posted by UKdiver

Does anyone know how to get BMI to respond? Cash+miles tickets cancelled on 17 January, miles reposted to account. Credit card still not refunded. Emailed to them on 25/1, received a curt 'Out of Office Autoreply' acknowledgement promising response within 7 days.

Their refunds telephone number appears to be perpetually playing a message that they are too busy to answer calls. Any ideas?