Originally Posted by
RAPC
Please don't - they are not there for refunds. They are there to help with pre-travel support, hence the name, not post-travel or post-cancellation issues. I would definitely not advise anyone to bother PTS on refund issues.
The appropriate channel is through the refunds team, or customer services. UK Flyer 1 it is definitely worth you following up again as it looks like your claim is currently lost or stalled in the system.
If you go through the appropriate channel and are not getting anywhere then whatelse are you ment to do? Ive rang the refunds dept and got an answer phone which said to email them as they were busy and then the phone hanged up. I then emailed and got a general reply saying that that the whole dep is also busy....yet I called the Pre travel team and it was done within 5 minutes!