Originally Posted by
RAPC
If everyone and their dog start using PTS as the first option when they don't get what they need, then you won't have a PTS option for much longer at which point everyone, especially those with Pre Travel Support problems will lose out.
Didn't we establish that Joanna's new helpers were the PTS team? So it perhaps makes little difference to them whether these issues arrive as a DC email, or a PTS call.
That isn't to say that calling PTS is necessarily a good thing to do, simply that in the round it may not be overly worth us worrying about.