Sep 22, 2022, 9:48 am
Last edit by: mia
Related discussion here: Report clawbacks of the FHR/THC $200 credit.
Terms and FAQ
Which charges are eligible?
Terms and FAQ
Which charges are eligible?
- Reservation must be pre-paid to be reimbursed.
- Pre-paids with a flexible cancellation policy are still eligible.
- Hotel rates under $200 are also reimbursed.
- If using Pay With Points, the cash portion of your charge is still eligible.
- Charges made at the hotel are not billed by Amex Travel and are not eligible.
- When checking in, the terms require payment with an Amex which need not be a platinum Amex.
- Browse Hotels here
- Benefit renews every January 1st.
- The $200 credit is based on the year you made the booking, not the year of the stay. You can use it this year to book a room for next year.
- Amex in general handles offers by the transaction date, not post date. For example, a 12/31/22 transaction date is eligible for 2022 credits even if posted in 2023.
- If you cancel a reservation, the $200 credit is reversed. The credit will be available to use again if you cancelled in the same year you paid.
- In general you can't modify reservation dates and need to cancel and rebook to change dates.
- "If you need to change your hotel booking, you must either cancel and rebook your reservation or call us for assistance."
- If you use the benefit for a future stay and cancel that Amex platinum card prior to your stay, Amex is not known to claw back the $200. You will still need to check-in with some other Amex.
- The $200 credit sometimes posts in a few days, but sometimes 3 weeks or longer.
To know your remaining $200 balance, ask Amex. There's no meter on the website.There is now a meter on the website which shows your usage against $200- If your platinum account has additional cardholders with a gold card, charges on the gold card are eligible. Not clear if they enforce the requirement that the platinum cardholder must be on the reservation.
- Terms of the FH&R $100 credit.
- Separate thread regarding elite benefits on stays.
Amex $200 Hotel Credit (FHR or THC)
Jan 6, 2022, 2:10 pm
#361
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,905
Jan 7, 2022, 3:32 pm
#364
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,905
Jan 24, 2022, 2:26 pm
#367
Join Date: Apr 2014
Posts: 100
Not strictly related to the $200 credit, but I need to book two rooms for an upcoming trip, but I want to book different room types, so it looks like I need to do two separate reservations. Would this mean I get $100 credit at the hotel for each reservation or is it limited to just one $100 credit total? This is for a THC hotel, not FHR. Also if I supply my IHG number but pay through amex to get my 5x points and $200 statement credit, do I still/also get points at IHG?
Thanks
Thanks
Jan 25, 2022, 12:07 am
#368
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 863
Not strictly related to the $200 credit, but I need to book two rooms for an upcoming trip, but I want to book different room types, so it looks like I need to do two separate reservations. Would this mean I get $100 credit at the hotel for each reservation or is it limited to just one $100 credit total? This is for a THC hotel, not FHR. Also if I supply my IHG number but pay through amex to get my 5x points and $200 statement credit, do I still/also get points at IHG?
Thanks
Thanks
Last edited by ithinkurdumb; Jan 25, 2022 at 6:10 am
Jan 25, 2022, 7:57 pm
#370
Join Date: Jul 2015
Programs: UA Platinum, Starbucks Gold
Posts: 873
Had a stay booked for this summer at Villa Kennedy using FHR, and already received the $200 credit. I read today that Villa Kennedy is closing in April, so I just booked at a different FHR hotel in Frankfurt, the Sofitel, and then canceled Villa Kennedy. Will I have any issue with Amex clawing back the credit and then not awarding it again for the Sofitel? I figure I'll just call Amex if that happens but am curious if we have any datapoints.
Jan 26, 2022, 2:30 am
#371
Suspended
Join Date: Feb 2004
Posts: 4,188
Had a stay booked for this summer at Villa Kennedy using FHR, and already received the $200 credit. I read today that Villa Kennedy is closing in April, so I just booked at a different FHR hotel in Frankfurt, the Sofitel, and then canceled Villa Kennedy. Will I have any issue with Amex clawing back the credit and then not awarding it again for the Sofitel? I figure I'll just call Amex if that happens but am curious if we have any datapoints.
I booked/canceled/rebooked my FHR multiple times(all within the same year), there is no problem at all.
Last edited by Mama; Jan 26, 2022 at 4:34 am
Jan 26, 2022, 9:12 pm
#372
Join Date: May 2013
Posts: 637
Does anyone know how Amex handles partial refunds with regards to the $200 credit?
My situation:
- Prepaid a hotel in December for $600
- got the $200 credit in December
- wife has covid so have to cancel the booking this weekend. The cancelation rate is 50% inside one week.
So assuming the hotel puts $300 back on my card, ho does that work with regards to the credit?
I could see an argument made for a full clawback or none at all. Anyone know? Thanks
My situation:
- Prepaid a hotel in December for $600
- got the $200 credit in December
- wife has covid so have to cancel the booking this weekend. The cancelation rate is 50% inside one week.
So assuming the hotel puts $300 back on my card, ho does that work with regards to the credit?
I could see an argument made for a full clawback or none at all. Anyone know? Thanks
Jan 26, 2022, 9:50 pm
#373
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,351
Does anyone know how Amex handles partial refunds with regards to the $200 credit?
My situation:
- Prepaid a hotel in December for $600
- got the $200 credit in December
- wife has covid so have to cancel the booking this weekend. The cancelation rate is 50% inside one week.
So assuming the hotel puts $300 back on my card, ho does that work with regards to the credit?
I could see an argument made for a full clawback or none at all. Anyone know? Thanks
My situation:
- Prepaid a hotel in December for $600
- got the $200 credit in December
- wife has covid so have to cancel the booking this weekend. The cancelation rate is 50% inside one week.
So assuming the hotel puts $300 back on my card, ho does that work with regards to the credit?
I could see an argument made for a full clawback or none at all. Anyone know? Thanks
So if you get $300 back you still paid $300 which would still qualify for the credit.
Jan 26, 2022, 10:21 pm
#374
Join Date: Dec 2015
Posts: 202
Here's what the American Express website has to say about this:
https://www.americanexpress.com/en-u...-hotel-credit/
What if I cancel a prepaid hotel booking for which I received the $200 Hotel Credit?
When a booking is cancelled and a refund is issued that results in the purchase being less than $200 and you received the $200 Hotel Credit for the booking, the amount of that credit may be reversed. If the replacement booking is not made in the same calendar year as the original booking, the Hotel Credit available in the new calendar year will be applied to the replacement booking (if eligible).
When a booking is cancelled and a refund is issued that results in the purchase being less than $200 and you received the $200 Hotel Credit for the booking, the amount of that credit may be reversed. If the replacement booking is not made in the same calendar year as the original booking, the Hotel Credit available in the new calendar year will be applied to the replacement booking (if eligible).
Jan 26, 2022, 11:30 pm
#375
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,351
Here's what the American Express website has to say about this:
https://www.americanexpress.com/en-u...-hotel-credit/
https://www.americanexpress.com/en-u...-hotel-credit/