Old Sep 22, 22, 10:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Related discussion here: Report clawbacks of the FHR/THC $200 credit.

Terms and FAQ

Which charges are eligible?
  • Reservation must be pre-paid to be reimbursed.
  • Pre-paids with a flexible cancellation policy are still eligible.
  • Hotel rates under $200 are also reimbursed.
  • If using Pay With Points, the cash portion of your charge is still eligible.
  • Charges made at the hotel are not billed by Amex Travel and are not eligible.
  • When checking in, the terms require payment with an Amex which need not be a platinum Amex.
  • Browse Hotels here
When:​​​​​​
  • Benefit renews every January 1st.
  • The $200 credit is based on the year you made the booking, not the year of the stay. You can use it this year to book a room for next year.
  • Amex in general handles offers by the transaction date, not post date. For example, a 12/31/22 transaction date is eligible for 2022 credits even if posted in 2023.
Changes and Cancellations:
  • If you cancel a reservation, the $200 credit is reversed. The credit will be available to use again if you cancelled in the same year you paid.
  • In general you can't modify reservation dates and need to cancel and rebook to change dates.
  • "If you need to change your hotel booking, you must either cancel and rebook your reservation or call us for assistance."
  • If you use the benefit for a future stay and cancel that Amex platinum card prior to your stay, Amex is not known to claw back the $200. You will still need to check-in with some other Amex.
Other:
  • The $200 credit sometimes posts in a few days, but sometimes 3 weeks or longer.
  • To know your remaining $200 balance, ask Amex. There's no meter on the website. There is now a meter on the website which shows your usage against $200
  • If your platinum account has additional cardholders with a gold card, charges on the gold card are eligible. Not clear if they enforce the requirement that the platinum cardholder must be on the reservation.
  • Terms of the FH&R $100 credit.
  • Separate thread regarding elite benefits on stays.
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Amex $200 Hotel Credit (FHR or THC)

Old Jul 30, 21, 3:03 pm
  #1  
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Join Date: Dec 2016
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Amex $200 Hotel Credit (FHR or THC)

Does anyone know how it works if you have to cancel the Amex Travel reservation and are refunded the stay? I'm curious it'll be a pain to get the credit again when rebooking, I had to cancel a stay as I had for mid September. I plan to rebook once the refund hits and I see how the credit will be handled, but I wanted to see if anyone had already experienced this considering it is new. I figured it couldn't be as simple as the credit stay on your account for you to just rebook. I'm concerned the system will take back the credit, then not issue it again for a future booking. Any insights into this would be great!

Side note - I wasn't able to modify the reservation as a FHR, which I didn't know, so canceling was the only true solution.
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Old Aug 18, 21, 7:31 pm
  #2  
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Originally Posted by Dreamwalker View Post
Does anyone know how it works if you have to cancel the Amex Travel reservation and are refunded the stay? I'm curious it'll be a pain to get the credit again when rebooking, I had to cancel a stay as I had for mid September. I plan to rebook once the refund hits and I see how the credit will be handled, but I wanted to see if anyone had already experienced this considering it is new. I figured it couldn't be as simple as the credit stay on your account for you to just rebook. I'm concerned the system will take back the credit, then not issue it again for a future booking. Any insights into this would be great!

Side note - I wasn't able to modify the reservation as a FHR, which I didn't know, so canceling was the only true solution.
Any answer on this, and is there no master thread discussing use of the $200 credit? I've seen a few blog posts that explain the credit, but there are a few important issues that don't seem to be covered.

As I understand it, the $200 credit is by annual year. So if I now book a hotel for February, and pay for it now, I assume it counts towards this year's credit. And I'll get credit issued almost immediately. Correct? But what happens if my plans change? And does it matter if they don't change until next year (like in January?)

And do we have any idea what happens if you use the credit, cancel, and don't rebook? I assume AMEX could/would claw that back?
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Old Aug 18, 21, 7:46 pm
  #3  
 
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Originally Posted by iahphx View Post
Any answer on this, and is there no master thread discussing use of the $200 credit? I've seen a few blog posts that explain the credit, but there are a few important issues that don't seem to be covered.

As I understand it, the $200 credit is by annual year. So if I now book a hotel for February, and pay for it now, I assume it counts towards this year's credit. And I'll get credit issued almost immediately. Correct? But what happens if my plans change? And does it matter if they don't change until next year (like in January?)

And do we have any idea what happens if you use the credit, cancel, and don't rebook? I assume AMEX could/would claw that back?
1) The amex credit applies for when the reservation is paid. As it only works for prepaid bookings, all that matters is the year you made the prepaid booking. Ie a prepaid booking in August 2021 for a stay in March 2022 will count toward your 2021 booking

2) Cancelled bookings are clawed back automatically. However, RE-bookings will also have the $200 credit applied automatically
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Old Aug 18, 21, 8:19 pm
  #4  
LAX
 
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Originally Posted by WasKnown View Post
1) The amex credit applies for when the reservation is paid. As it only works for prepaid bookings, all that matters is the year you made the prepaid booking. Ie a prepaid booking in August 2021 for a stay in March 2022 will count toward your 2021 booking

2) Cancelled bookings are clawed back automatically. However, RE-bookings will also have the $200 credit applied automatically
What if the booking is made and reimbursed this year, but canceled next year? I assume the credit will be clawed back and lost since it won't carry over.

LAX
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Old Aug 18, 21, 9:20 pm
  #5  
 
Join Date: Apr 2021
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Originally Posted by LAX View Post
What if the booking is made and reimbursed this year, but canceled next year? I assume the credit will be clawed back and lost since it won't carry over.

LAX
Yes, in that case you will probably lose the credit permanently. Be careful.
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Old Aug 21, 21, 12:09 pm
  #6  
 
Join Date: Nov 2020
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I'm planning on using the credit for part of a stay in october, If I pay for the stay with a combination of points and cash will it still trigger the credit while book through FH+R?
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Old Aug 21, 21, 1:28 pm
  #7  
 
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Originally Posted by theel3456 View Post
I'm planning on using the credit for part of a stay in october, If I pay for the stay with a combination of points and cash will it still trigger the credit while book through FH+R?
You won't be able to use points on your FHR booking.

You could make two consecutive bookings: one booking with FHR (to get up to $200 back from AMEX) and a second booking directly with Hyatt (to use points).
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Old Aug 21, 21, 8:26 pm
  #8  
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Originally Posted by theel3456 View Post
I'm planning on using the credit for part of a stay in october, If I pay for the stay with a combination of points and cash will it still trigger the credit while book through FH+R?
unless the terms of the offer state otherwise, Im sure it will still trigger the credit.
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Old Aug 22, 21, 10:29 am
  #9  
dw
 
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Originally Posted by theel3456 View Post
I'm planning on using the credit for part of a stay in october, If I pay for the stay with a combination of points and cash will it still trigger the credit while book through FH+R?
There is a report in Reddit that someone used points for 100% of a FHR prepaid booking and still received the $200 credit, but I suppose in this situation YMMV.
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Old Aug 22, 21, 2:08 pm
  #10  
 
Join Date: Feb 2012
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Here are some pertinent rules as they appeared to me. Please correct whatever I got wrong.
1. Hotels must be prepaid on AmEx Travel from the list or FHR and THC.
2. Payments for a single booking on AmEx Travel can not be split between 2+ CC. This is relevant for households with more than one Plat.
3. Payments at the hotel are not eligible for this credit.
4. Bookings can be as short as 1 day for FHR, and 2 days for THC. The eligible hotel list will not include THC if the stay is 1 day. I don't know what will happen if one makes 2 consecutive bookings in a hotel, that is otherwise listed as THC for multi-day bookings.
5. Credit resets on Jan.01.
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Old Aug 22, 21, 8:20 pm
  #11  
 
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Here's my datapoint on this
I had made a reservation in July using FHR and then the rates changed so i cancelled the reservation and made a new one. What i saw was was $200 charge and then another $200 credit for the new reservation. So it seemed like the credit did get applied to the new reservation. However in my case, I cancelled the reservation and made a new reservation for the same dates on the same day so that may have factored in. Having said that, the process of cancelling one reservation and creating a new one were completely independent so it makes me think that the credit does get "withdrawn" and "applied" automatically.
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Old Aug 22, 21, 10:34 pm
  #12  
 
Join Date: Apr 2021
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Originally Posted by arshi007 View Post
so it makes me think that the credit does get "withdrawn" and "applied" automatically.
I think youre right about the credit being applied and clawed back automatically. It seems like Amex thought this credit through. The alternative is either too costly (a free $200 credit for just booking and cancelling a prepaid FHR stay) or too labor intensive (manually auditing all Plat accounts)
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Old Aug 22, 21, 11:16 pm
  #13  
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Originally Posted by WasKnown View Post
Yes, in that case you will probably lose the credit permanently. Be careful.
Yeah, this seems the only situation that could be troublesome. I just made a reservation using my credit for February. Before Jan. 1, I need to make sure I'm going to want to keep that reservation.To avoid this modest risk in the future, I'll probably try to use my credit in the first half of the year. If you're a "value shopper," and don't travel constantly, you may have some difficulty making good use of the credit in many destinations. I do think most cardholders will be able to get at least a free night out of this at a decent (but not luxurious) hotel in popular destinations.
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Old Aug 23, 21, 3:59 am
  #14  
 
Join Date: Jun 2018
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On a similar vein - can you use the $200 credit for an FHR reservation in another person's name?

For example, if both P1 and P2 have Platinums, can you use P1's account to book 2 FHR reservations, but use P2's credit card for the 2nd reservation?
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Old Aug 23, 21, 4:41 am
  #15  
 
Join Date: Oct 2016
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Originally Posted by Cowtikk View Post
On a similar vein - can you use the $200 credit for an FHR reservation in another person's name?

For example, if both P1 and P2 have Platinums, can you use P1's account to book 2 FHR reservations, but use P2's credit card for the 2nd reservation?
I have a related question - does anyone know if I can book a hotel as a gift for a person who doesn't have a card?
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