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Old Mar 2, 2021, 9:26 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: hkcj
To review retention offers from 2020, click HERE.

AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted

Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted

Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.

Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.

Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)

Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)

Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers

AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.

Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.

AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!

AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.

Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.

AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.

AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.

AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.

AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months

Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
  1. Login to the Amex App, then press the chat icon at top right.
  2. Via the web:
  • Log into http://americanexpress.com
  • Select "Help" at top right
  • Select the blue "Live Chat" button.


















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American Express retention offers (2021)

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Old Oct 30, 2021, 12:34 pm
  #841  
 
Join Date: Feb 2013
Posts: 122
Schwab Platinum: 55000 MR points - 4K spend/3 mo
redarmy is offline  
Old Nov 2, 2021, 1:44 pm
  #842  
FlyerTalk Evangelist
 
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,732
Amex Hilton Aspire - Very disappointing call - no offer from CSR. Avg $1k/mo spend. May keep 1 more year as I think another free night cert would be useful and the $10/mo dining credit offsets $95 AF. But the card is running on fumes. It makes me angry to read about others getting 15k points and zippo for me.

PS Retention number listed in wiki no longer works.
Boraxo is offline  
Old Nov 2, 2021, 1:52 pm
  #843  
 
Join Date: May 2002
Location: EWR/JFK/LGA
Programs: DL Silver, AA, UA Silver, Hilton Diamond, Marriott Gold
Posts: 389
Originally Posted by Boraxo
Amex Hilton Aspire - Very disappointing call - no offer from CSR. Avg $1k/mo spend. May keep 1 more year as I think another free night cert would be useful and the $10/mo dining credit offsets $95 AF. But the card is running on fumes. It makes me angry to read about others getting 15k points and zippo for me.

PS Retention number listed in wiki no longer works.
HUCA or try with online chat - would wait at least a couple of days
Boraxo likes this.
gnomie is offline  
Old Nov 2, 2021, 2:31 pm
  #844  
 
Join Date: Aug 2019
Posts: 74
AMEX Gold since 2018, last retention offer was in 2019. 10/29/21 offered 20k MR for 2K spend in 3 months.
JustSomeFlyer is offline  
Old Nov 2, 2021, 4:36 pm
  #845  
 
Join Date: Nov 2019
Posts: 9
Amex Gold: 15k MR after $2k spend in 3 months - Accepted
Amex Hilton Aspire: No offer, going to try again after AF has posted
phxh is offline  
Old Nov 2, 2021, 7:14 pm
  #846  
 
Join Date: Nov 2021
Posts: 1
11/02/21: Amex Platinum: Offered $150 statement credit with no spend or $400 /40,000 points with $3000 spending in 3 months. Chose the $400 statement credit.
viks120 is offline  
Old Nov 2, 2021, 10:48 pm
  #847  
 
Join Date: May 1998
Location: Salt Lake City, Utah USA
Programs: DL 2MM/PM, HH LT <>, Amex Plat
Posts: 1,283
Data point: personal Platinum less than $10k spend online chat offered 40K MR points with $3k spend in three months. Requested retention bonus in alternate years.

Jim
jimquan is offline  
Old Nov 3, 2021, 12:39 am
  #848  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,970
Originally Posted by Boraxo
PS Retention number listed in wiki no longer works.
"no longer works" in what way?

wiki:
"(note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)"
Did you receive this message, and if so, how many times did you try?
Zorak is offline  
Old Nov 3, 2021, 10:22 am
  #849  
 
Join Date: Feb 2021
Location: San Francisco
Programs: Alaska MVP Gold 100K, Hyatt Globalist, and Marriott Titanium Member
Posts: 266
Personal Gold
Had Gold card for just 1 year, asked an AMEX agent a few times for Retention offer, they offered me 15K MR after spending $2K in 3 Months.
sfflyer415 is offline  
Old Nov 3, 2021, 11:46 am
  #850  
 
Join Date: Jul 2011
Posts: 39
Personal Platinum
40k MR after 3k spending
didn't get retention offer last year
oliver0118 is offline  
Old Nov 3, 2021, 3:57 pm
  #851  
 
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,680
Originally Posted by N104UA
Amex Everyday Preferred - 7500MR for $2k in spend, decided to downgrade to Everyday as I just signed up for the Platinum card.
As an interesting DP to this card I downgraded on 10/25, when I checked a week later (this Monday) I was targeted for an upgrade offer for 15,000MR for $1k spend in 3 months (so double the points and half the spend for the same AF). Would be interested to see if anyone else had a similar situation.

I also downgraded by Hilton Aspire to Asend in a few months ago and haven't seen any bonuses on upgrade offers.
N104UA is offline  
Old Nov 3, 2021, 11:13 pm
  #852  
FlyerTalk Evangelist
 
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,732
Originally Posted by Zorak
"no longer works" in what way?

Did you receive this message, and if so, how many times did you try?
Yes I got the message after entering my number and so did others who posted in Marriott forum retention thread. Given the frosty reception my next ask will be via chat. Then gracias adios.
Boraxo is offline  
Old Nov 3, 2021, 11:53 pm
  #853  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,970
Originally Posted by Boraxo
Yes I got the message after entering my number and so did others who posted in Marriott forum retention thread. Given the frosty reception my next ask will be via chat. Then gracias adios.
OK, I mean, I usually don't get that message, but on my last retention fishing expedition I did get the message, HUCA'ed once and had no trouble reaching a human the 2nd time, just sayin'.
Zorak is offline  
Old Nov 4, 2021, 10:29 am
  #854  
 
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,311
Originally Posted by Boraxo
Amex Hilton Aspire … It makes me angry to read about others getting 15k points and zippo for me. …
Aspire card for 3.5 years, one 10,000 point retention bonus, agreed, quite annoying. FWIW, affiliated cards (Hilton, Delta, Marriott) generally have much less generous retention offers than MR cards.

I take some comfort in knowing that 15,000 HH points are “worth” about $75 at best and that even with just the low hanging fruit of benefits the card pays me $50 per year, more if including other benefits. Hilton Aspire Card, Moneymaker? has interesting discussion of the merits of the Aspire card.
Dr Jabadski is offline  
Old Nov 4, 2021, 7:27 pm
  #855  
Marriott Contributor Badge
 
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,966
Schwab Platinum

I was offered a $550 credit for a 4K spend in 3 months. Not traveling anymore and I really couldn't think any big expenditures to reach the 4K spend. I canceled. ( I use the Blue Cash Back Preferred almost exclusively now)

That said...the annual $200 Schwab bonus already posted several weeks ago..... will they take that back?
MaxVO likes this.
david55 is offline  


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