Centurion Lounge LAX TBIT (opened March 9, 2020; reopened June 15, 2022)
#392
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#394
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#396
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#397
Join Date: Nov 2014
Posts: 597
To be fair and accurate, when I was ready to cancel my Amex Platinum in April when the AF came due, they said I'd have both the Centurion Lounge and the
Alaska Lounge at LAX. I renewed for another year. Now I have neither club and nothing at all at LAX. And the "closed for repairs" claim is so transparently false.
Alaska Lounge at LAX. I renewed for another year. Now I have neither club and nothing at all at LAX. And the "closed for repairs" claim is so transparently false.
#398
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Obviously the decision to close the lounge was made far above the level of the cs agent who made that representation to you. So I wouldn't take it personally.
#399
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#400
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I've seen some people claim "they never opened, so they couldn't possibly need to close for repairs" as if that's some sort of smoking gun, but I thought I read something somewhere about a burst pipe or water leak etc. I have no idea if that's true or not, but it's at least an example of the sort of thing that could cause a lounge to need repairs even though it hasn't even been open for a while.
AMEX certainly *could* be lying -- maybe they are, maybe they aren't -- but I don't think we can necessarily determine that from the outside looking in.
#401
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I've seen some people claim "they never opened, so they couldn't possibly need to close for repairs" as if that's some sort of smoking gun, but I thought I read something somewhere about a burst pipe or water leak etc. I have no idea if that's true or not, but it's at least an example of the sort of thing that could cause a lounge to need repairs even though it hasn't even been open for a while. AMEX certainly *could* be lying -- maybe they are, maybe they aren't -- but I don't think we can necessarily determine that from the outside looking in.
#402
Join Date: Sep 2006
Programs: Some more than others
Posts: 774
For months they claimed "public health orders" were preventing its reopening when at the same time AS, AA, DL and UA were all operating clubs at LAX with food/beverage/alcohol service.
Then the front desk staff started telling people that the lounge would be reopening soon or within weeks.
Now all of a sudden out of left field the lounge is closed seemingly indefinitely due to cryptogenic "building repairs." If it was related to the ongoing construction efforts, then Amex should have known about it a while ago and updated members accordingly instead of stringing them along. If it was an emergency repair (like a busted water main or something) then presumably it wouldn't take months and months to repair and they should spell out that something happened.
So in short, yes it's possible it really is some sort of building repairs; however, many people, myself included aren't inclined to believe Amex, especially without specifics.
#403
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There are multiple construction projects underway. This type of work frequently reveals previously undetected problems, and a decision is made to expand the scope of the project.
#404
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#405
Join Date: Jul 2015
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Posts: 873
I would never have done this if the Centurion Lounge were open but I was intrigued and decided to book The Salon by PS for my next trip out of LAX in a few weeks--$695 for a private terminal with a (shared among those who are there) lounge, and chauffeur service across the tarmac to your plane. Totally avoids LAX proper. Not something I would do regularly but my trip to LA is festive and I didn't want it to end with a chaotic airport experience.