[OFFER DEAD, MR accounts frozen, some bonuses clawed back] 100k Amex Plat (USA)
Sep 27, 2016, 4:26 pm
#1291
Join Date: Sep 2015
Location: SFO
Posts: 3,881
As another DP, I was approved last month for a targeted 100k Plat offer, met the spend + a couple thousand more organically within a week and had the the points post. However, I'm unable to transfer them and when I call I'm just told that my account is under review and there's nobody I can talk to about it.
I can't believe they are even doing this with targeted links. How absurd.
I can't believe they are even doing this with targeted links. How absurd.
To be clear, 1) you did not apply via the questionable link back in May and 2) the targeted offer was intended for you?
Also, did you/do you have any other Platinum cards?
Sep 27, 2016, 5:17 pm
#1292
Join Date: Feb 2014
Posts: 46
A targeted link/invitation generally won't include such term: "Welcome bonus offer not available to applicants who have or have had this product".
Sep 27, 2016, 6:35 pm
#1293
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
This is not reliable. We have many reports from unhappy people who received offers from American Express via postal mail, and were not eligible for the bonus, but they assumed otherwise.
Sep 27, 2016, 7:50 pm
#1294
Join Date: May 2012
Posts: 728
As another DP, I was approved last month for a targeted 100k Plat offer, met the spend + a couple thousand more organically within a week and had the the points post. However, I'm unable to transfer them and when I call I'm just told that my account is under review and there's nobody I can talk to about it.
I can't believe they are even doing this with targeted links. How absurd.
I can't believe they are even doing this with targeted links. How absurd.
Sep 28, 2016, 1:01 pm
#1295
Join Date: Sep 2013
Location: SMF
Posts: 1,251
2) Yes, the targeted offer was sent to me via email.
3) I have never had another Platinum AmEx of any flavor. This is my first Membership Rewards card.
I met the spend through organic means within a week of receiving the card. I requested the points to be expedited so I could transfer to Avios. Shortly thereafter the 103,000 points showed up in my account. I was unable to transfer and called their Membership Rewards team who said my points were unavailable, they couldn't tell me anything else, and there was no timeline for when I could get them back. I asked if somebody would at least call me and explain to me what's going on and was told that he couldn't say anything else to me about it.
Sep 28, 2016, 1:17 pm
#1296
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Previously they delayed posting of the points for ~ 8 weeks which would protect against this. No idea why they have started to post-then-freeze or why (in your case) they agreed to accelerate posting.
Last edited by mia; Sep 28, 2016 at 5:05 pm
Sep 28, 2016, 1:17 pm
#1297
Join Date: Sep 2015
Location: SFO
Posts: 3,881
1) I did not apply via the leaked link back in May
2) Yes, the targeted offer was sent to me via email.
3) I have never had another Platinum AmEx of any flavor. This is my first Membership Rewards card.
I met the spend through organic means within a week of receiving the card. I requested the points to be expedited so I could transfer to Avios. Shortly thereafter the 103,000 points showed up in my account. I was unable to transfer and called their Membership Rewards team who said my points were unavailable, they couldn't tell me anything else, and there was no timeline for when I could get them back. I asked if somebody would at least call me and explain to me what's going on and was told that he couldn't say anything else to me about it.
2) Yes, the targeted offer was sent to me via email.
3) I have never had another Platinum AmEx of any flavor. This is my first Membership Rewards card.
I met the spend through organic means within a week of receiving the card. I requested the points to be expedited so I could transfer to Avios. Shortly thereafter the 103,000 points showed up in my account. I was unable to transfer and called their Membership Rewards team who said my points were unavailable, they couldn't tell me anything else, and there was no timeline for when I could get them back. I asked if somebody would at least call me and explain to me what's going on and was told that he couldn't say anything else to me about it.
I think your frozen points and accounts (per the Amex FR thread) is tied to your MS on your other Amex cards.
Your DP warrants a separate thread.
Sep 28, 2016, 1:44 pm
#1298
Join Date: Sep 2013
Location: SMF
Posts: 1,251
Thanks, first report that I have read with frozen points with no MS, no past Plat cards of any variation, no past MR cards, no questionable application...very clean app and spending. Also, very unusual that earned and bonus points posted so quickly.
I think your frozen points and accounts (per the Amex FR thread) is tied to your MS on your other Amex cards.
Your DP warrants a separate thread.
I think your frozen points and accounts (per the Amex FR thread) is tied to your MS on your other Amex cards.
Your DP warrants a separate thread.
I originally thought I was having a FR when I saw my points were frozen, but I realized yesterday that I was still able to use all my Amex credit cards, so I know its not an FR (although I'm still not sure why both my SPG and Plat were declined at the same POS the same day).
Sep 28, 2016, 3:10 pm
#1299
Join Date: Sep 2015
Location: SFO
Posts: 3,881
I received the bonus on the no-fee Hilton card in June only by loading to Serve, but used Serve to hit the $2000 min spend for the Delta Gold in early August and points still haven't posted. I read on reddit that this loophole may have closed in August, which is quite the bummer, because that means I have one month to hit $5000 spend between this and my AmEx Plat.
I originally thought I was having a FR when I saw my points were frozen, but I realized yesterday that I was still able to use all my Amex credit cards, so I know its not an FR (although I'm still not sure why both my SPG and Plat were declined at the same POS the same day).
Sep 28, 2016, 4:05 pm
#1300
Original Poster
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
I was referring to your recent posts in the MS forum:
Well clearly, your acct(s) are under review for some reason. As the BAEC bonus transfers in about 2 wks, it's unlikely you'll get your MR points released before then. I would just move on, use your Amex cards wisely and hope there's no acct closures.
Well clearly, your acct(s) are under review for some reason. As the BAEC bonus transfers in about 2 wks, it's unlikely you'll get your MR points released before then. I would just move on, use your Amex cards wisely and hope there's no acct closures.
Sep 28, 2016, 4:36 pm
#1301
Join Date: Sep 2013
Location: SMF
Posts: 1,251
I still don't think that loads to Serve would have contributed to my points being frozen since they haven't counted towards minimum spend in 3 months and I never loaded to my Platinum.
Perhaps its because my points were expedited but they're afraid of me canceling, although that certainly wasn't my plan. I'm being tempted to cancel now while still within the window to get my annual fee refunded since I'm not sure when they're going to make my points available for use.
Perhaps its because my points were expedited but they're afraid of me canceling, although that certainly wasn't my plan. I'm being tempted to cancel now while still within the window to get my annual fee refunded since I'm not sure when they're going to make my points available for use.
Sep 28, 2016, 4:42 pm
#1302
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
I still don't think that loads to Serve would have contributed to my points being frozen since they haven't counted towards minimum spend in 3 months and I never loaded to my Platinum.
Perhaps its because my points were expedited but they're afraid of me canceling, although that certainly wasn't my plan. I'm being tempted to cancel now while still within the window to get my annual fee refunded since I'm not sure when they're going to make my points available for use.
Perhaps its because my points were expedited but they're afraid of me canceling, although that certainly wasn't my plan. I'm being tempted to cancel now while still within the window to get my annual fee refunded since I'm not sure when they're going to make my points available for use.
Sep 28, 2016, 4:47 pm
#1303
Join Date: Sep 2015
Location: SFO
Posts: 3,881
It's certainly not normal banking activity.
Don't think it matters that it didn't count towards min spend or to your Platinum. Impacts of abusive behavior on one Amex card affects all Amex cards.
Your points should be available per the terms of the offer/agreement.
I still don't think that loads to Serve would have contributed to my points being frozen since they haven't counted towards minimum spend in 3 months and I never loaded to my Platinum.
Perhaps its because my points were expedited but they're afraid of me canceling, although that certainly wasn't my plan. I'm being tempted to cancel now while still within the window to get my annual fee refunded since I'm not sure when they're going to make my points available for use.
Perhaps its because my points were expedited but they're afraid of me canceling, although that certainly wasn't my plan. I'm being tempted to cancel now while still within the window to get my annual fee refunded since I'm not sure when they're going to make my points available for use.
Your points should be available per the terms of the offer/agreement.
Sep 28, 2016, 5:08 pm
#1304
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
We will refund this fee if you notify us that you are voluntarily closing your Account within 30 days of the Closing Date of the billing statement on which that fee appears. For cancellations after this 30 day period, the Annual Membership fee is non-refundable.
Sep 28, 2016, 5:16 pm
#1305
Join Date: Sep 2013
Location: SMF
Posts: 1,251
I don't think Amex loads to serve are/were considered unusual banking activity. I got an email from Amex encouraging me to load my Serve using American Express credit cards, and I'm sure they wouldn't encourage it if it didn't work with their business plan.