[OFFER DEAD, MR accounts frozen, some bonuses clawed back] 100k Amex Plat (USA)
Sep 8, 2016, 9:44 am
#1201
Join Date: Feb 2016
Location: SEA
Posts: 13
My bonus posted on July 13 so hopefully mine will be unfrozen in the next few days. All organic spend also, well over $3k (not including the AF, MPX purchases, and a couple Amex offer credits).
Sep 8, 2016, 12:04 pm
#1203
Join Date: Mar 2015
Posts: 333
What kind of clown show is this? I called again today and they tell me that the clawback is because "I returned purchases". I did no such thing.
They gave me an address to which I can address complaints, but given the run around now I am thinking directly to small claims. Any advice on this latter route? Who to name as defendant?
They gave me an address to which I can address complaints, but given the run around now I am thinking directly to small claims. Any advice on this latter route? Who to name as defendant?
Sep 8, 2016, 12:12 pm
#1204
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
Sep 8, 2016, 1:40 pm
#1206
Join Date: Aug 2016
Location: SF Bay Area
Posts: 665
What kind of clown show is this? I called again today and they tell me that the clawback is because "I returned purchases". I did no such thing.
They gave me an address to which I can address complaints, but given the run around now I am thinking directly to small claims. Any advice on this latter route? Who to name as defendant?
They gave me an address to which I can address complaints, but given the run around now I am thinking directly to small claims. Any advice on this latter route? Who to name as defendant?
Sep 8, 2016, 3:24 pm
#1209
Join Date: Jan 2014
Posts: 1,269
Sep 8, 2016, 4:54 pm
#1211
Join Date: Jan 2014
Posts: 1,269
I haven't seen any here on flyertalk, and I've followed everything closely. People have speculated that Amex may start looking at bonus activity on all new accounts as a result of this deal. Maybe the data point you saw is evidence of that happening.
Sep 8, 2016, 5:35 pm
#1212
Join Date: Jul 2012
Location: KSTP KSPG
Programs: AOPA
Posts: 974
Sep 8, 2016, 8:11 pm
#1213
Join Date: Jan 2014
Posts: 41
Call
Got a call from amex today about a ticket I had put in with an online rep.
Rep says I was clawed back points because I cancelled my card and didnt meet minimum spend.
I claimed I had, but from the sound of the rep they lacked the ability to do anything. All they do is regurgitate what they are being told.
I asked if I would be charged for a negative points balance if it remains negative 10 years from now. The rep claimed no one has ever asked the question. I asked for it in writing what I would be charged for negative points. The rep said there is nothing in the terms for the situation.
So they have no clue.
Rep says I was clawed back points because I cancelled my card and didnt meet minimum spend.
I claimed I had, but from the sound of the rep they lacked the ability to do anything. All they do is regurgitate what they are being told.
I asked if I would be charged for a negative points balance if it remains negative 10 years from now. The rep claimed no one has ever asked the question. I asked for it in writing what I would be charged for negative points. The rep said there is nothing in the terms for the situation.
So they have no clue.
Sep 9, 2016, 7:12 pm
#1214
Join Date: Jun 2016
Location: New Zealand
Programs: NZ
Posts: 20
Data point: both my friend and I had our 100k clawed back today. 100% organic spend, no MS, had freeze same time as everyone else, unfroze ~7 weeks later, transferred point out a few times, still had sizeable balance, closed card a couple of weeks ago, today both of us got a -100k adjustment. On calling, they claim it's because I closed my account too soon, but didn't define what too soon is, and nothing can be done. I argued this is not in the terms and that I was at liberty to close whenever I wanted. CFPB and OCC complaints to follow. I manage to transfer all my (remaining) points out, but my friend's account is frozen (again).
Sep 9, 2016, 7:53 pm
#1215
Join Date: Jan 2014
Posts: 114
Data point: both my friend and I had our 100k clawed back today. 100% organic spend, no MS, had freeze same time as everyone else, unfroze ~7 weeks later, transferred point out a few times, still had sizeable balance, closed card a couple of weeks ago, today both of us got a -100k adjustment. On calling, they claim it's because I closed my account too soon, but didn't define what too soon is, and nothing can be done. I argued this is not in the terms and that I was at liberty to close whenever I wanted. CFPB and OCC complaints to follow. I manage to transfer all my (remaining) points out, but my friend's account is frozen (again).