Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Mar 8, 2017, 9:32 am
#3541
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 556
March 07 2017
AA 6023 OKC-LAX: Full PDB
AA 2887 LAX-RNO: Full PDB
AA 6023 OKC-LAX: Full PDB
AA 2887 LAX-RNO: Full PDB
Mar 8, 2017, 9:38 am
#3542
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,359
DEN-MIA - LAA OLD B738 - PDB of choice!
MIA-DEN - LAA BSI B738 - PDB of water or OJ.
DEN-LAX - Compass E175 - PDB of choice!
MIA-DEN - LAA BSI B738 - PDB of water or OJ.
DEN-LAX - Compass E175 - PDB of choice!
Mar 8, 2017, 9:40 am
#3543
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
3/5 JFK-SFO AA#9 A321T LAA - Tray of water and OJ 🙄
3/7 SFO-LAX AA#6042 E175 Compass - Full PDB
3/7 SFO-LAX AA#6042 E175 Compass - Full PDB
Mar 8, 2017, 1:50 pm
#3544
Join Date: Jun 2015
Location: Washington, DC
Posts: 228
3/6 SYR-DCA - Full PDB.
Mar 8, 2017, 3:16 pm
#3545
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,359
LAX-DEN - Compass E-175 - Full PDB!
Mar 10, 2017, 11:07 am
#3546
Join Date: Apr 2001
Location: DEN, MCO
Programs: UA 1K/MM | DL Gold | AA Gold | Marriott Platinum | Hilton Gold
Posts: 248
3/10 AA1511 DEN-MIA water only offered even when asked for different, galley available, boarded and door closed early - go figure
Mar 11, 2017, 2:32 am
#3547
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,241
7th March AA162 HNL - LAX. No PDBs. Reason given late arrival of inbound aircraft. No apology or excuses offered.
Mar 11, 2017, 8:25 am
#3548
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
3/8 - ORD-LAX - No PDB's at the gate, despite plenty of time to do so. Departed the gate and made to wait 30 min in the holding pen for flow control. FA finally decided to a water service. Then begrudgingly brought whatever you asked for.
Also: No offer for coat hanging. IFE was broken. Chicken inedible. Complaint sent. Stings more when you actually pay for F.
Also: No offer for coat hanging. IFE was broken. Chicken inedible. Complaint sent. Stings more when you actually pay for F.
Mar 11, 2017, 2:44 pm
#3549
Join Date: Nov 2015
Location: Anywhere the Wind Blows...
Programs: AS MVPG 75K / AA EXP / VX Gold / WOH Globalist / SPG Gold / HHonors Gold
Posts: 92
3/9 - HNL-LAX - No PDBs but only water was given out to F. No reason given, but this is the Red eye from Honolulu. Not sure if PDBs are offered on this leg.
Mar 11, 2017, 4:59 pm
#3550
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
If PDB not offered, ask for it. If denied for a reason, remember the reason AND the name of the FA providing that reason. Email Customer Relations after your flight, and tell them what happened with names. You'll likely get a semi-canned response and some miles.
Conversely, repeatedly thank the FA when the PDB is offered.
You reward the good behavior, and call out the bad behavior.
Mar 11, 2017, 9:36 pm
#3552
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,140
Mar 12, 2017, 6:06 am
#3553
Join Date: Sep 2009
Location: Global
Posts: 6,015
Yes, PDB are supposed to be given. January 2017 - Redeye HNL-DFW was my best AA flight in years in terms of service... probably ever.
Mar 12, 2017, 7:01 pm
#3554
Join Date: Aug 2015
Location: OH
Programs: AA EXP; HHonors Gold; IHG Platinum
Posts: 122
3/9 AA2372 PBI-CLT Water, "bubbly water" or OJ offered from tray but only after door closed. Another pax asked for diet Coke and FA told her she couldn't because the door was already closed!
3/9 AA5064 CLT-CMH no PDB.
3/9 AA5064 CLT-CMH no PDB.
Mar 13, 2017, 7:34 am
#3555
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
It's fun seeing all the made-up stories agents make up. I hope someone is keeping notes to write a book/blog.