Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
May 25, 2016, 2:20 pm
#2791
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
denoted a tongue-in-cheek comment, but it seems a lot of people here truly believe this)Sometimes people tell a big story but when it comes down to it they wimp out, and probably should.
May 25, 2016, 5:32 pm
#2792
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
5/24 AA1793 MSY-CLT - Full PDB and excellent service in the air. You could tell it was going to be a great flight at the start of boarding. Our FA went above and beyond.
5/24 AA1737 CLT-LAX - Full PDB
5/24 AA1737 CLT-LAX - Full PDB
May 25, 2016, 5:43 pm
#2793
Join Date: Nov 2000
Location: London, SE1
Programs: AA Exec Plat (again!)
Posts: 330
5/22 AA1376 MIA-SXM - Full PDB by the two guys in front working together. Boarding started early and most were on board with plenty of time to spare, so they did the right thing and started engaging the full first class cabin. The GREAT service continued all the way. I offered them a couple of EXP Thank You certs on the way out.
May 27, 2016, 9:57 am
#2794
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,675
5/25 AA40 BOS-ORD ^ - despite the crew almost timing out, and a 50 min. departure delay, cheerful crew offered PDBs.
5/25 AA2668 ORD-MCI ^
5/25 AA2668 ORD-MCI ^
May 27, 2016, 4:16 pm
#2795
Join Date: Nov 2009
Location: 12 stops from ORD
Programs: UA, AA, DL
Posts: 992
Today. ORD-DCA, flt 2192. No PDB at all. What a shock.
May 27, 2016, 11:22 pm
#2796
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
Good week this week. 1.5 PDB's LAX-SFO-LAX. The .5 was water only on the return, but the flight was running late and they were in a rush to board everyone and get going so I give them credit for the effort.
May 28, 2016, 5:49 am
#2798
Join Date: Jan 2015
Location: Jacksonville, Fl USA
Programs: AA EXP, Admirals Club, IHG Gold, Hilton Diamond, National Emerald Executive
Posts: 140
268 ORD-CLT pmUS full pdb
2032 CLT- JAX pmUS full pdb
2032 CLT- JAX pmUS full pdb
May 28, 2016, 2:46 pm
#2799
Join Date: Oct 2015
Location: So Cal
Posts: 949
HNL-LAX FLT#162 Water or OJ. Sadly we boarded early and the crew had plenty of time to gossip in the galley. However once in the air it was two airline bottles at a time.
May 29, 2016, 10:07 am
#2800
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,669
PHL-FLL AA583 last night. Full PDB. More impressive was that the FA took four complex orders, stepped into Y for a few minutes, returned to F and prepared all four drinks correctly from memory. I couldn't do that.
May 29, 2016, 10:13 am
#2801
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
5/19 AA5908 LAX-DEN full PDB, wonderful service
May 29, 2016, 10:32 am
#2803
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,140
May 29, 2016, 11:43 am
#2804
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
I was pleasantly surprised: on a 75-mile Express (or whatever AA calls regional carriers) flight this morning, we got PDB, drinks during the flight and a snack basket, all on a brand-new plane. Excellent.
May 30, 2016, 8:45 am
#2805
Join Date: Jun 2015
Location: Washington, DC
Posts: 228
AA2422 - CUN-MIA - Only OJ and Water. Asked for wine, but was shut down. 1 Drink in flight and a snack basket.
AA916 - MIA-DCA - Full PDBs. Warm nuts, chocolate chip cookie.
AA916 - MIA-DCA - Full PDBs. Warm nuts, chocolate chip cookie.