Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Feb 17, 2017, 9:07 am
#3496
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Seems to me it depends on who at AA replies to your complaint. As of recent (this year), when I state I did not receive a PDB, they throw miles at me... 10K so far in 2017.
However, I did find this reply from Nov of 2016... Hell, who knows if it is/is not a requirement anymore.
_______________________________
November 9, 2016
Dear Mr. USAmerican:
"Thank you for contacting Customer Relations. On behalf of American Airlines, we appreciate the opportunity to address your concerns.
I appreciate you sharing your concerns about aspects of your travel. Although, I understand being provided a pre-departure drink when flying first class is a pleasant advantage, this service is not manadates and our crew is not required to provide it".
However, I did find this reply from Nov of 2016... Hell, who knows if it is/is not a requirement anymore.
_______________________________
November 9, 2016
Dear Mr. USAmerican:
"Thank you for contacting Customer Relations. On behalf of American Airlines, we appreciate the opportunity to address your concerns.
I appreciate you sharing your concerns about aspects of your travel. Although, I understand being provided a pre-departure drink when flying first class is a pleasant advantage, this service is not manadates and our crew is not required to provide it".
Feb 17, 2017, 4:30 pm
#3497
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
2/17: AA2580 MSY-LAX No PDB
Feb 17, 2017, 6:12 pm
#3498
Join Date: Mar 2016
Posts: 38
2/16: SAN-PHX AA#: 2549, full PDB including bubbly. And....wait for it....at the end of the flight....HOT TOWELS? I have never ever been offered that on any of my 150 flights over the past year. They were wonderful! ^
Feb 17, 2017, 8:02 pm
#3499
Join Date: Jan 2006
Location: lax
Posts: 3,894
Feb 18, 2017, 7:41 pm
#3500
Join Date: Sep 2010
Posts: 205
17 Feb 17: LAX-JFK, AA172 (J): PDB OJ, water, bubbly. The best FA in a long while. Gave her one of my little happy slips (do they really care about those?)
Feb 20, 2017, 4:28 am
#3502
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
Saturday 18 Feb 2017 AA235 JFK-MIA Full PDB by the best F crew I've had in a very long time, Martine and Ken.
Saturday 18 Feb 2017 AA957 MIA-SCL standard J PBD (in F - no real glasses, just plastic).
Saturday 18 Feb 2017 AA957 MIA-SCL standard J PBD (in F - no real glasses, just plastic).
Feb 20, 2017, 5:10 am
#3503
Join Date: Apr 2010
Location: CUR
Posts: 2,170
And in the case of this particular flight, did you receive a hot towel right after takeoff as well, or only at the end of the flight?
Feb 20, 2017, 5:44 pm
#3504
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,487
2/17: AA83 JFK-LAX in J - Orange, water, bubbles
2/20: AA180 LAX-JFK in F - nothing. Catering was a last minute load. Many apologies from FA
2/20: AA180 LAX-JFK in F - nothing. Catering was a last minute load. Many apologies from FA
Feb 20, 2017, 10:18 pm
#3505
Join Date: Dec 2002
Location: La Conner, WA
Programs: IHGPlatinum, Marriott Silver
Posts: 158
03 FEB AA1623 SEA-DFW: Full PDB
03 FEB AA1425 DFW-MIA: Full PDB
14 FEB AA334 MIA-ORD: Water, OJ
14 FEB AA1438 ORD-SEA: Full PDB
03 FEB AA1425 DFW-MIA: Full PDB
14 FEB AA334 MIA-ORD: Water, OJ
14 FEB AA1438 ORD-SEA: Full PDB
Feb 21, 2017, 8:06 pm
#3506
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
2/19 GSO-MIA E75: Full PDB ^^
2/10 MIA-MCO 757: No PDB
We did board through 1L but it was a 16F cabin, if they'd wanted to do one it would have been doable. Broke my streak of 6 PDBs in a row in 2017 too.
2/10 MIA-MCO 757: No PDB
We did board through 1L but it was a 16F cabin, if they'd wanted to do one it would have been doable. Broke my streak of 6 PDBs in a row in 2017 too.
Feb 23, 2017, 2:42 pm
#3507
Join Date: Sep 2016
Programs: AAdvantage, MileagePlus, SPG
Posts: 13
Feb 20
SFO - DFW:
OJ and water offered only, and very cranky FA. Wow!
Feb 23
DFW - SFO:
OJ and water offered only, but much friendlier lead FA and crew. Smiles all around.
SFO - DFW:
OJ and water offered only, and very cranky FA. Wow!
Feb 23
DFW - SFO:
OJ and water offered only, but much friendlier lead FA and crew. Smiles all around.
Feb 24, 2017, 6:57 pm
#3508
Join Date: Jan 2016
Location: NYC
Posts: 109
02/24 AA185 JFK-LAX J No PDB
F got at least partial PDB from where I could see.
This is my first No PDB on this flight.
F got at least partial PDB from where I could see.
This is my first No PDB on this flight.
Feb 25, 2017, 12:06 am
#3509
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Feb 25, 2017, 2:03 am
#3510
Join Date: Jan 2016
Location: NYC
Posts: 109
Sent a tweet to AA. We were then grounded for another hour, still no PDB.
In flight service wasn't much better. Crew was nice enough, but definitely not doing their job. They spent 85% of the time chatting with the F crew in the galley between J and F. Barely cleaned up after service. Empty glasses sat until they picked up the Bose headphones.
In flight I requested and was served, and although I understand that it was a "red eye" and most were sleeping but I had an open laptop and I was both an ear shot and visually close enough. Was never asked if I needed anything.
This is the worst service I had on this transcon flight. Oh well, my run of good service and good crews had to run out.