AAdvantage Dining questions
Apr 28, 2023, 7:28 pm
#122
Join Date: Jun 2011
Location: NYC
Programs: AA GLD, AC
Posts: 4,273
The one restaurant in the program that I go to relatively frequently because it's very close to my place hasn't been giving me credit for Discover purchases lately (at least since 4/1, when I started using my Discover card there for the 5% quarterly restaurant rebate promotion).
After a couple of transactions didn't post for a couple of weeks, I called up AA Dining, and the rep I spoke with said there seems to be a problem with that restaurant "not submitting their Discover charges" or something like that (whatever that means). Weirdly, she could see in her system somewhere that I used the card in question at the restaurant on the correct days, but for some reason I can't understand that didn't translate into me getting the mileage.
She asked me to take a picture of the receipts and email them in. After a couple of days, I got an email from AA Dining congratulating me on earning miles for those transactions (lol), and after a week or so the miles showed up in my AA account. In the meantime, as an experiment I used a Visa card at the same restaurant - almost immediately, I got an email notifying me that I'd earned miles, and they credited to my AA account within just a couple of days.
This reminds me that I need to send in my receipt for some takeout I got last week.
After a couple of transactions didn't post for a couple of weeks, I called up AA Dining, and the rep I spoke with said there seems to be a problem with that restaurant "not submitting their Discover charges" or something like that (whatever that means). Weirdly, she could see in her system somewhere that I used the card in question at the restaurant on the correct days, but for some reason I can't understand that didn't translate into me getting the mileage.
She asked me to take a picture of the receipts and email them in. After a couple of days, I got an email from AA Dining congratulating me on earning miles for those transactions (lol), and after a week or so the miles showed up in my AA account. In the meantime, as an experiment I used a Visa card at the same restaurant - almost immediately, I got an email notifying me that I'd earned miles, and they credited to my AA account within just a couple of days.
This reminds me that I need to send in my receipt for some takeout I got last week.
Apr 29, 2023, 1:30 pm
#124
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,476
The one restaurant in the program that I go to relatively frequently because it's very close to my place hasn't been giving me credit for Discover purchases lately (at least since 4/1, when I started using my Discover card there for the 5% quarterly restaurant rebate promotion).
After a couple of transactions didn't post for a couple of weeks, I called up AA Dining, and the rep I spoke with said there seems to be a problem with that restaurant "not submitting their Discover charges" or something like that (whatever that means). Weirdly, she could see in her system somewhere that I used the card in question at the restaurant on the correct days, but for some reason I can't understand that didn't translate into me getting the mileage.
She asked me to take a picture of the receipts and email them in. After a couple of days, I got an email from AA Dining congratulating me on earning miles for those transactions (lol), and after a week or so the miles showed up in my AA account. In the meantime, as an experiment I used a Visa card at the same restaurant - almost immediately, I got an email notifying me that I'd earned miles, and they credited to my AA account within just a couple of days.
This reminds me that I need to send in my receipt for some takeout I got last week.
After a couple of transactions didn't post for a couple of weeks, I called up AA Dining, and the rep I spoke with said there seems to be a problem with that restaurant "not submitting their Discover charges" or something like that (whatever that means). Weirdly, she could see in her system somewhere that I used the card in question at the restaurant on the correct days, but for some reason I can't understand that didn't translate into me getting the mileage.
She asked me to take a picture of the receipts and email them in. After a couple of days, I got an email from AA Dining congratulating me on earning miles for those transactions (lol), and after a week or so the miles showed up in my AA account. In the meantime, as an experiment I used a Visa card at the same restaurant - almost immediately, I got an email notifying me that I'd earned miles, and they credited to my AA account within just a couple of days.
This reminds me that I need to send in my receipt for some takeout I got last week.
Apr 29, 2023, 1:33 pm
#125
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,964
Ie, whether you get the instant email is related to the restaurant you dined at, not to the person who dined, unless the person who dined opted out of emails, but why would they, since opting out of emails reduced the number of miles you earn drastically.
Apr 29, 2023, 1:51 pm
#126
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,433
Is there an AA dining customer service email or phone? Sorry new to this.
Apr 29, 2023, 2:08 pm
#127
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 21,196
Apr 29, 2023, 6:24 pm
#130
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 86,727
Good question. I just noticed one of my charges has not been credited (12 days ago). However, I don't recall whether I used Apple Pay or the actual Apple Card. Regardless, the card doesn't have the number on it either. So, the answer may be no without some hassle.
Apr 29, 2023, 9:02 pm
#132
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 21,196
Apr 29, 2023, 9:31 pm
#133
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,476
Apr 30, 2023, 4:22 pm
#135
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 86,727
The actual card doesn't have the number either. Perhaps it's embedded?
You only go to places that accept Apple Pay? I went to at least two places yesterday that don't.
You only go to places that accept Apple Pay? I went to at least two places yesterday that don't.