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GUIDE to Trip Credit, Flight Credit, Travel Voucher, Gift Card, Refund

Old Mar 30, 2023, 12:05 pm
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Last edit by: lowkeyflyer
Methods to bypass flight credit restrictions (primarily being unable to use them on Basic Economy tickets)

Inspired by United thread wiki: https://www.flyertalk.com/forum/unit...redit-ffc.html
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GUIDE to Trip Credit, Flight Credit, Travel Voucher, Gift Card, Refund

Old Feb 24, 2021, 10:15 am
  #121  
 
Join Date: Nov 2016
Location: CMH
Programs: BA Gold, AA Plat, NK $9 fare club
Posts: 666
Next to the "flight credit" it will say "trip credit." Put the same number in the "trip credit" box & it'll let you through.
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Old Feb 24, 2021, 10:46 am
  #122  
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Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
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IME it can be redeemed online but there are some limitations.

I cancelled a trip back in December for four passengers. When I book a new trip with four passengers, the option for redeeming the credit online is not there. But if I book a new trip with 1 or 2 passengers, the option is available. I ended up putting the reservation for 4 on hold and then calling AA to redeem the credit.
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Old Feb 24, 2021, 2:43 pm
  #123  
 
Join Date: Jan 2007
Location: NYC/Northern NJ
Programs: 1K - UAL, Platinum DL, Marriott, Hilton, SPG
Posts: 1,815
OP - You are not doing anything wrong as I have the same experience. Can retrieve the tkt # and see the credit, but upon creating a new reservation there doesn't seem to be any method to apply/pay for it. If I attempt to rebook from the credit reservation it doesn't give me the option to make it a round trip as it was originally a one-way so only prompts me with one-way reservation search criteria.
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Old Feb 24, 2021, 4:22 pm
  #124  
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Programs: AAdvantage PP
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There's a difference between an electronic flight voucher which has a long number and a four digit pin and a flight credit. The latter can be used online, the former requires you to put the reservation on hold and call in to ticket.

Me thinks like gift cards AA will hope (and plans) that a certain percentage of people will forget about the flight credit or not know how to use it and not call in.
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Old Feb 24, 2021, 4:46 pm
  #125  
 
Join Date: Sep 2010
Posts: 33
I had a flight credit, which I tried every which way to use online. Simply would not work. Finally called and the agent applied it without any issue. Seemed to me that the new flight was linked to the previous PNR. Bottom line: simply call.
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Old Feb 24, 2021, 4:56 pm
  #126  
Used to be 'Travelergcp'
 
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,820
Its hit or miss. Sometimes it doesnt even display the option.

If youre adverse to calling, Ive had some success getting their Twitter staff to put it in and queue it for ticketing, Keep in mind these flight credits are really unused tickets, all with potentially different rules.
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Old Feb 24, 2021, 5:03 pm
  #127  
 
Join Date: Feb 2009
Location: PWM
Programs: AA Lifetime Gold, 1MM, Bonsai Plat-Pro, Bonvoy Gold, IHG Platinum
Posts: 358
Originally Posted by MiamiAirport Formerly NY George
There's a difference between an electronic flight voucher which has a long number and a four digit pin and a flight credit. The latter can be used online, the former requires you to put the reservation on hold and call in to ticket.

Me thinks like gift cards AA will hope (and plans) that a certain percentage of people will forget about the flight credit or not know how to use it and not call in.
e Vouchers are entered online under "other forms of payment" just put it in as a gift card would be. you can enter up to 8 I think RT
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Old Feb 24, 2021, 5:06 pm
  #128  
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Originally Posted by MiamiAirport Formerly NY George
There's a difference between an electronic flight voucher which has a long number and a four digit pin and a flight credit. The latter can be used online, the former requires you to put the reservation on hold and call in to ticket.

Me thinks like gift cards AA will hope (and plans) that a certain percentage of people will forget about the flight credit or not know how to use it and not call in.
I think that it is a combination of "breakage" which is built into the valuation of all credits no matter what they are called and the fact that this scheme was created and implemented on very short notice.
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Old Feb 24, 2021, 8:32 pm
  #129  
 
Join Date: Mar 2020
Posts: 7
My wife and I used e-vouchers and cash for first class PIT-DFW-HNL March 23 returning April 1st.
DEPARTURE, AA892 6:05AM - 8:00AM PIT-DFW. AA123 9:05AM -12:45PM DFW-HNL. RETURN, AA8 5:50PM -6:00AM HNL-DFW. AA2667 7:15AM -11:02AM DFW-PIT.
AA CHANGED ALL FLIGHTS/TIMES TOO;
DEPARTURE, AA679 7:23AM - 9:50AM PIT-DFW. AA5 11:15AM - 3:06PM DFW-HNL. RETURN, AA102 7:30PM - 7:53AM HNL-DFW. AA1868 2:28PM - 6:07PM DFW-PIT

FLIGHTS AA892 AND AA2667 Have been removed from the schedule. The return connecting time changed from 1 hour 15 minutes. Now 6 hours 35 minutes.
We would ideally like to cancel and rebook first class Next year March 2022. Do we have any options ? Thank You
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Old Feb 24, 2021, 10:41 pm
  #130  
 
Join Date: Jul 2011
Posts: 395
I just purchased a First Class ticket for $400 using $300 eVoucher that expires in early April and $100 cash. I am still within 24 hours. I am thinking of cancelling.

The ticket was purchased today Wednesday , for next Wednesday, so I am not sure if that affects the 24 hour rule.

What are my options to cancel and a) get full refund b) extend expiration day for $300 funds?
Class: First (R)
Update: Its also not allowing changes online, saying I have to call

Last edited by jmsnyc; Feb 24, 2021 at 11:34 pm
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Old Mar 7, 2021, 2:44 pm
  #131  
 
Join Date: Mar 2020
Posts: 7
Originally Posted by raptor2
My wife and I used e-vouchers and cash for first class PIT-DFW-HNL March 23 returning April 1st.
DEPARTURE, AA892 6:05AM - 8:00AM PIT-DFW. AA123 9:05AM -12:45PM DFW-HNL. RETURN, AA8 5:50PM -6:00AM HNL-DFW. AA2667 7:15AM -11:02AM DFW-PIT.
AA CHANGED ALL FLIGHTS/TIMES TOO;
DEPARTURE, AA679 7:23AM - 9:50AM PIT-DFW. AA5 11:15AM - 3:06PM DFW-HNL. RETURN, AA102 7:30PM - 7:53AM HNL-DFW. AA1868 2:28PM - 6:07PM DFW-PIT

FLIGHTS AA892 AND AA2667 Have been removed from the schedule. The return connecting time changed from 1 hour 15 minutes. Now 6 hours 35 minutes.
We would ideally like to cancel and rebook first class Next year March 2022. Do we have any options ? Thank You
Was able to cancel and after a few emails and phone calls AA gave us vouchers/credit
card refund. Thank You AA.
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Old Mar 7, 2021, 7:28 pm
  #132  
 
Join Date: Nov 2008
Location: Washington, DC
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Posts: 2,525
I haven't seen this discussed in the forum but if I missed it, my apologies!

I have a flight credit for about $900. I want to use it to book a flight that is about $400. Does that mean I'll still have a residual value of about $500 on the flight credit? Just want to make sure that my residual value will remain on the flight credit. It's not clear from the AA website.


Nevermind....see the answer to my question in a post above

Last edited by mh3265a; Mar 7, 2021 at 7:33 pm
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Old Mar 9, 2021, 1:07 pm
  #133  
 
Join Date: Nov 2007
Location: PHX
Posts: 4,776
I booked a flight through Amex travel a few days ago and I now cannot take the flight. If I log in to AA.com it gives me the option to change the ticket or to cancel it. If I change it it says that I must pay a $39 fee because the ticket was booked through a travel agent. If I click on cancel though it says that I'll be able to keep the full value of the ticket as a credit for future travel, presumably within a year. What's the catch? I assume there must be a catch but why would I do anything other than cancel the ticket and rebook using the credit?
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Old Mar 9, 2021, 3:22 pm
  #134  
 
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Originally Posted by lkar
I booked a flight through Amex travel a few days ago and I now cannot take the flight. If I log in to AA.com it gives me the option to change the ticket or to cancel it. If I change it it says that I must pay a $39 fee because the ticket was booked through a travel agent. If I click on cancel though it says that I'll be able to keep the full value of the ticket as a credit for future travel, presumably within a year. What's the catch? I assume there must be a catch but why would I do anything other than cancel the ticket and rebook using the credit?
Cancelling online may just cancel your reservation. The $39 fee to take over the ticket may resurface if you try to exchange the ticket directly with AA in the future, unless you are actually getting a "wallet" credit for the value of the ticket.

Amex Travel is waiving their service fees through September, so if you can rebook by then, that might be the best approach.
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Old Mar 10, 2021, 11:59 am
  #135  
 
Join Date: Oct 2001
Location: Almaty, Kazakhstan
Programs: UA Gold, Hyatt Discoverist, IHG Platinum, Accor Silver, Choice Privileges Gold
Posts: 2,070
Last year I cancelled 2 trips with AA online, one for March and the other for May. I just went to rebook one of the flights, and when I logged into my AA account, I was able to find both trips, and there was a link that said "rebook this trip," so I did, and it all seemed to go pretty smoothly at first. I found new flights that I wanted, and selected my seats, but right after the last seat selection, it asked me to update my address, but when I did, it gave me an error message saying it couldn't update it and to try again later. Which I did, 5 or 6 times. And I could never get past the "update your address requirement." So I couldn't rebook online.

Instead, I called AA and booked the flight with a person over the phone. At first I got a recording, which said wait time was between 45 and 62 minutes, so I left my number for them to call me back, which they did in about 50 minutes. Callbacks can be hit or miss in my experience (not thinking of airlines in particular, but just companies generally), so I was pleased to get a timely callback. And I got the fights I wanted (although I forgot to give her my seat selections, aaaaaah), and all's well that ends well, but it was really frustrating to go through this a bunch of times only to not be able to finish it because of some update requirement (and fwiw, my address has not changed in years; no need to update it).

Has anyone else had this experience and found a work-around? I would like to rebook the other cancelled flight online, but don't know if I'll be able to do it. jib
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