Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
Aug 8, 2020, 5:52 pm
#841
Join Date: May 2015
Location: Empire State
Programs: AAdvantage Executive Platinum; Marriott Platinum
Posts: 461
Another fantastic transcon in F, LAX-JFK.
Boarded towards end, with premium services rep greeting us by name at gate, and thanked for our loyalty. Gate agents diligently enforced mask compliance.
Cabin was empty except for us until T-24; ultimately cabin was half full.
We were warmly greeted by the purser, who was fantastic. Open bar PDBs offered, with chilled water bottles, menus, bedding, and headphones waiting at our seats.
Post takeoff drinks were served by tray, with choice of snack from snack basket.
Wine selection appears to have been downgraded, looks more like business class selection.
Single tray service as per current offerings; we both chose the James Beard inspired pasta, which was delicious, and seems like a reliable option all around.
Drinks refills were proactively offered throughout the flight. Snack basket remained at front, and pre-packaged cookies were offered before arrival, followed by mints. Final round of beverages offered before landing, and permitted to hold cups until deplaning.
Well done AA!
Boarded towards end, with premium services rep greeting us by name at gate, and thanked for our loyalty. Gate agents diligently enforced mask compliance.
Cabin was empty except for us until T-24; ultimately cabin was half full.
We were warmly greeted by the purser, who was fantastic. Open bar PDBs offered, with chilled water bottles, menus, bedding, and headphones waiting at our seats.
Post takeoff drinks were served by tray, with choice of snack from snack basket.
Wine selection appears to have been downgraded, looks more like business class selection.
Single tray service as per current offerings; we both chose the James Beard inspired pasta, which was delicious, and seems like a reliable option all around.
Drinks refills were proactively offered throughout the flight. Snack basket remained at front, and pre-packaged cookies were offered before arrival, followed by mints. Final round of beverages offered before landing, and permitted to hold cups until deplaning.
Well done AA!
Aug 8, 2020, 8:16 pm
#843
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Aug 9, 2020, 11:06 am
#845
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Aug 9, 2020, 3:13 pm
#846
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,029
So on my CLT -GRR flight on the 175 I specifically chose 1A as it's arguably the best seat on the plane. The flight attendant jumped into gear after the 10K chime and came to me first. "Hello sir can I get you a water or soda?" she gleefully asked. I said "I'll take a Heineken please". She was somewhat taken off guard but swiftly brought me my beer, and two more before we landed. No call button needed.
I wonder if management tells their cabin crew to default asking for non alcoholic drinks as the passenger might think that's all that allowed as a cost saving measure? Either way the flight attendant was very professional and prompt. I forgot what regional operates this flight. Mesa?
I wonder if management tells their cabin crew to default asking for non alcoholic drinks as the passenger might think that's all that allowed as a cost saving measure? Either way the flight attendant was very professional and prompt. I forgot what regional operates this flight. Mesa?
Aug 9, 2020, 3:15 pm
#847
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I wonder if management tells their cabin crew to default asking for non alcoholic drinks as the passenger might think that's all that allowed as a cost saving measure? Either way the flight attendant was very professional and prompt. I forgot what regional operates this flight. Mesa?
Aug 9, 2020, 5:27 pm
#848
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,548
Aa 4383 cle-ord
Flew today on an E-175LR in F and here were my key takeaways
- No Pre Departure beverage offered
- First went out 5 out of 12 ( upgraded cleared easily )
- No problem asking for a Hard Seltzer and receiving it
- Relaxed credit card pitch 😆
- FA’s announced they would be checking for mask compliance twice in the flight
Feel free to check out the video if you like
- No Pre Departure beverage offered
- First went out 5 out of 12 ( upgraded cleared easily )
- No problem asking for a Hard Seltzer and receiving it
- Relaxed credit card pitch 😆
- FA’s announced they would be checking for mask compliance twice in the flight
Feel free to check out the video if you like
Last edited by Brandinho1; Aug 9, 2020 at 8:48 pm
Aug 10, 2020, 8:49 am
#849
Join Date: Mar 2010
Location: ORD
Programs: AA EXP, AA 3M Bonvoy Titanium Elite
Posts: 110
Friday ORD- AUS: 9:55AM- No PDB Offered- No In Flight Drinks offered but not one of the 8 in F asked for ANYTHING...including myself. Cheese and Grape pack #1 for meal
Sunday AUS-ORD: 2:55PM: No PDB- Handed out Cheese and Grape pack #2 and asked for Wine and no issues getting. FA then zipped herself in Galley side area so I politely pulled curtain aside and asked for a refill. All passengers at all airports fully masked.
Sunday AUS-ORD: 2:55PM: No PDB- Handed out Cheese and Grape pack #2 and asked for Wine and no issues getting. FA then zipped herself in Galley side area so I politely pulled curtain aside and asked for a refill. All passengers at all airports fully masked.
Aug 10, 2020, 9:14 am
#850
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
I have no problem with them closing the curtain to eat or take a break, but if their job is safety (and service) how can they offer either if they are locked in the galley the whole time. The safety aspect is not only pertinent to takeoff/landing/emergencies. What if someone were choking or a device charging caught fire? FAs should be visible if their job is "primarily for safety." Although, yes, personal breaks to eat, etc are totally fair, but it's just a pet peeve when they never check on the cabin after the first service except to sell you a credit card.
Aug 10, 2020, 9:49 am
#851
Join Date: Nov 2018
Programs: BA, United
Posts: 71
Flew down from LGA to AUA via MIA. Seems others observations were spot on with service being all over the place. On the first leg the FA offered drinks several times and the now ubiquitous cheese box. Not bad considering. On the second leg the FA handed out the boxes as we were being pushed back (we had to tuck them under our arms) and offered no drinks at all after take off (I could see from 1B where I was seated that she had set up her iPad in the galley and didn’t want to be disturbed). I soon changed that and ordered some red wine (non-descript variety).
Going back via CLT which is a longer first leg. Hope the service is better on a 4 hour plus flight!
second leg is shorter at 1.5 hours to JFK. Wonder what we can expect on that!
Going back via CLT which is a longer first leg. Hope the service is better on a 4 hour plus flight!
second leg is shorter at 1.5 hours to JFK. Wonder what we can expect on that!
So, on the return trip to From AUA TO JFK via CLT; on the first leg the cheese plate handed out but no drink offered in first, not even water outside of the tiny bottle we got handed on boarding. This is a nearly 4 hour flight. Even worse on the second leg, nothing, not a peep from the FAs who just sat reading their phones.
Now, this is not to say that you cannot ask for a drink but really you should not have to ASK in first. This is Barely disguised cost cutting and a cheap move from AA and I will reconsider booking in their Domestic First class again in the future, simply not worth the price, especially with no lounge access and empty middle seats providing the extra room you need if in coach.
Has anyone actually informed them that the virus cannot be transmitted via food and drink if served correctly?
If anything more enthusiastic about promoting their credit card than just about anything else.
Aug 10, 2020, 9:56 am
#852
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 750
Anyone else wonder if the "service only on request" is a transition to standard future service with fewer FA? AA has already made it known that there will be fewer FA in future. One way that could easily be managed is make all service on request only. From flying over the last couple of weeks, I think many people don't bother requesting. Maybe the expectation is that if drinks, etc aren't offered, most people won't request it?
Aug 10, 2020, 10:05 am
#853
Join Date: Nov 2018
Programs: BA, United
Posts: 71
Anyone else wonder if the "service only on request" is a transition to standard future service with fewer FA? AA has already made it known that there will be fewer FA in future. One way that could easily be managed is make all service on request only. From flying over the last couple of weeks, I think many people don't bother requesting. Maybe the expectation is that if drinks, etc aren't offered, most people won't request it?
Nice seat but coach level service.
Aug 10, 2020, 10:13 am
#854
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
Domestic flights (sans A321T JFK flights) are already at their minimum staffing levels and have been for years pre-COVID.
-A319/A320: 3 FAs
-B738/A321S/A321B/A321NX: 4 FAs
Usually one FA works F while the others work Y, but this isn't always the case. Sometimes I have seen a Y FA assist the F cabin when F receives a full meal service, on shorter flights without meal service that FA may work a second drink cart and meet the other 2 Y FAs in the middle.
-A319/A320: 3 FAs
-B738/A321S/A321B/A321NX: 4 FAs
Usually one FA works F while the others work Y, but this isn't always the case. Sometimes I have seen a Y FA assist the F cabin when F receives a full meal service, on shorter flights without meal service that FA may work a second drink cart and meet the other 2 Y FAs in the middle.
Aug 10, 2020, 10:33 am
#855
Join Date: Nov 2018
Programs: BA, United
Posts: 71
Domestic flights (sans A321T JFK flights) are already at their minimum staffing levels and have been for years pre-COVID.
-A319/A320: 3 FAs
-B738/A321S/A321B/A321NX: 4 FAs
Usually one FA works F while the others work Y, but this isn't always the case. Sometimes I have seen a Y FA assist the F cabin when F receives a full meal service, on shorter flights without meal service that FA may work a second drink cart and meet the other 2 Y FAs in the middle.
-A319/A320: 3 FAs
-B738/A321S/A321B/A321NX: 4 FAs
Usually one FA works F while the others work Y, but this isn't always the case. Sometimes I have seen a Y FA assist the F cabin when F receives a full meal service, on shorter flights without meal service that FA may work a second drink cart and meet the other 2 Y FAs in the middle.