Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
Jun 12, 2020, 9:22 am
#376
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Long Post Ahead:
This week I had four short haul flights. Here's the service:
6/9 AA 1717 BWI-CLT A-320: No service in either cabin. Lead FA gave revenue passengers in F a bottle of water to take with us
6/9 AA 1645 CLT-RDU A-321: Full drink service including liquor in First
6/11 AA 4282 ATL-PHL EMB-175: No service in either cabin. Lead FA went and hung out in the rear galley the whole flight
6/11 AA 4502 PHL-RDU EMB-175: No service in either cabin. Lead FA walked through once to collect trash. I guess all those empty cups we didn't have
So I think this is ridiculous. There are no clubs right now so I'm stuck buying overpriced beverages at the few places open at the airport. So I wrote to AA informing them of this. They sent me this lovely form email back:Hello Mr. CMK10:
Thank you for contacting American Airlines Customer Relations. I'm happy to help. I'm sorry to hear you are disappointed with our suspension of inflight food and beverage offerings. I can certainly understand wanting to have these amenities.
We realize these temporary service reductions are a departure from our normal service levels, but we're working to do the right thing for the health and safety of our customers and flight attendants. We value all your feedback and appreciate you taking the time to share your thoughts with us. One of my responsibilities is to take customer feedback such as yours and record it in our system. That information is then made available to all of our leaders and helps to drive change. By contacting us, you've given us the chance to improve -- thank you.
Mr. CMK10, your confidence in us over the years has not been misplaced. We do appreciate your Executive Platinum status and we hope to welcome you onboard an American Airlines flight again soon.
Pretty lame.
This week I had four short haul flights. Here's the service:
6/9 AA 1717 BWI-CLT A-320: No service in either cabin. Lead FA gave revenue passengers in F a bottle of water to take with us
6/9 AA 1645 CLT-RDU A-321: Full drink service including liquor in First
6/11 AA 4282 ATL-PHL EMB-175: No service in either cabin. Lead FA went and hung out in the rear galley the whole flight
6/11 AA 4502 PHL-RDU EMB-175: No service in either cabin. Lead FA walked through once to collect trash. I guess all those empty cups we didn't have
So I think this is ridiculous. There are no clubs right now so I'm stuck buying overpriced beverages at the few places open at the airport. So I wrote to AA informing them of this. They sent me this lovely form email back:Hello Mr. CMK10:
Thank you for contacting American Airlines Customer Relations. I'm happy to help. I'm sorry to hear you are disappointed with our suspension of inflight food and beverage offerings. I can certainly understand wanting to have these amenities.
We realize these temporary service reductions are a departure from our normal service levels, but we're working to do the right thing for the health and safety of our customers and flight attendants. We value all your feedback and appreciate you taking the time to share your thoughts with us. One of my responsibilities is to take customer feedback such as yours and record it in our system. That information is then made available to all of our leaders and helps to drive change. By contacting us, you've given us the chance to improve -- thank you.
Mr. CMK10, your confidence in us over the years has not been misplaced. We do appreciate your Executive Platinum status and we hope to welcome you onboard an American Airlines flight again soon.
Pretty lame.
Jun 12, 2020, 10:08 am
#377
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Long Post Ahead:
This week I had four short haul flights. Here's the service:
6/9 AA 1717 BWI-CLT A-320: No service in either cabin. Lead FA gave revenue passengers in F a bottle of water to take with us
6/9 AA 1645 CLT-RDU A-321: Full drink service including liquor in First
6/11 AA 4282 ATL-PHL EMB-175: No service in either cabin. Lead FA went and hung out in the rear galley the whole flight
6/11 AA 4502 PHL-RDU EMB-175: No service in either cabin. Lead FA walked through once to collect trash. I guess all those empty cups we didn't have
So I think this is ridiculous. There are no clubs right now so I'm stuck buying overpriced beverages at the few places open at the airport. So I wrote to AA informing them of this. They sent me this lovely form email back:Hello Mr. CMK10:
Thank you for contacting American Airlines Customer Relations. I'm happy to help. I'm sorry to hear you are disappointed with our suspension of inflight food and beverage offerings. I can certainly understand wanting to have these amenities.
We realize these temporary service reductions are a departure from our normal service levels, but we're working to do the right thing for the health and safety of our customers and flight attendants. We value all your feedback and appreciate you taking the time to share your thoughts with us. One of my responsibilities is to take customer feedback such as yours and record it in our system. That information is then made available to all of our leaders and helps to drive change. By contacting us, you've given us the chance to improve -- thank you.
Mr. CMK10, your confidence in us over the years has not been misplaced. We do appreciate your Executive Platinum status and we hope to welcome you onboard an American Airlines flight again soon.
Pretty lame.
This week I had four short haul flights. Here's the service:
6/9 AA 1717 BWI-CLT A-320: No service in either cabin. Lead FA gave revenue passengers in F a bottle of water to take with us
6/9 AA 1645 CLT-RDU A-321: Full drink service including liquor in First
6/11 AA 4282 ATL-PHL EMB-175: No service in either cabin. Lead FA went and hung out in the rear galley the whole flight
6/11 AA 4502 PHL-RDU EMB-175: No service in either cabin. Lead FA walked through once to collect trash. I guess all those empty cups we didn't have
So I think this is ridiculous. There are no clubs right now so I'm stuck buying overpriced beverages at the few places open at the airport. So I wrote to AA informing them of this. They sent me this lovely form email back:Hello Mr. CMK10:
Thank you for contacting American Airlines Customer Relations. I'm happy to help. I'm sorry to hear you are disappointed with our suspension of inflight food and beverage offerings. I can certainly understand wanting to have these amenities.
We realize these temporary service reductions are a departure from our normal service levels, but we're working to do the right thing for the health and safety of our customers and flight attendants. We value all your feedback and appreciate you taking the time to share your thoughts with us. One of my responsibilities is to take customer feedback such as yours and record it in our system. That information is then made available to all of our leaders and helps to drive change. By contacting us, you've given us the chance to improve -- thank you.
Mr. CMK10, your confidence in us over the years has not been misplaced. We do appreciate your Executive Platinum status and we hope to welcome you onboard an American Airlines flight again soon.
Pretty lame.
Jun 12, 2020, 10:44 am
#379
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
BWI-CLT-RDU cleared at the window. ATL-PHL-RDU was paid F. I emphasized in my email that I've been flying Paid F throughout the pandemic and I've watched the premium experience erode to virtually nothing.
Jun 12, 2020, 10:51 am
#380
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Would suggest creating one email per flight and highlight the poor FA attitude and absence of service so specific FAs can be addressed vs overall issues with AA inflight service
Jun 12, 2020, 11:01 am
#381
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Problem is now AA is in its utopia and isn't even being pushed by DL or UA. They can basically do whatever they want until some sort of standards are again upheld.
Jun 12, 2020, 12:39 pm
#382
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,850
One other thing I have noticed from flying recently....both my two recent flights there was a Flight Service Manager not in uniform and just normal clothes (didn’t work the flight....just helping during boarding) who introduced themselves to the crew and were happy to help with anything during boarding. Seemed like nice team work but I’ve never seen that before on back to back flights.
Jun 12, 2020, 1:16 pm
#383
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Jun 12, 2020, 1:56 pm
#384
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Jun 12, 2020, 6:51 pm
#385
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
Flew AA545 last night with what looked to be a L-US DCA crew.
There was some type of issue during boarding with what looked to be a manager running up and down the jet bridge at CLT during the boarding process. During boarding the manager was then running up and down the aisle whispering into her walkie talkie, and then went row by row in Y asking if anyone was an AA employee. Those that said yes were brought up to F. I can't remember what the upgrade list looked like-I didn't bother looking because I was on a BE ticket.
Crew made no announcements during boarding or the flight (other than the safety demo and COVID-19 spiel and descent announcement) but during the PA they did mention that beverages are available upon request and if anyone needed anything to let them know. I didn't see anyone take them up on their offer but it's the thought that counts I guess.
Why would such a thing be in a union contract? I mean I get it from the FA P.O.V. (no manager so we can do whatever we want!) but I don't get it from a company standpoint and why such a thing would be agreed upon.
A friend's mother was an ISM at Cathay and he said she had to basically complete a report about each crew member and their performance onboard after each flight. Do AA's International "Pursers" not have to do the same? I recall that years ago that those who wanted to be Pursers at AA had to complete a separate application and interview process, completing a training program, and then annually attend some type of purser conference. Don't know if it is the same today.
There was some type of issue during boarding with what looked to be a manager running up and down the jet bridge at CLT during the boarding process. During boarding the manager was then running up and down the aisle whispering into her walkie talkie, and then went row by row in Y asking if anyone was an AA employee. Those that said yes were brought up to F. I can't remember what the upgrade list looked like-I didn't bother looking because I was on a BE ticket.
Crew made no announcements during boarding or the flight (other than the safety demo and COVID-19 spiel and descent announcement) but during the PA they did mention that beverages are available upon request and if anyone needed anything to let them know. I didn't see anyone take them up on their offer but it's the thought that counts I guess.
A friend's mother was an ISM at Cathay and he said she had to basically complete a report about each crew member and their performance onboard after each flight. Do AA's International "Pursers" not have to do the same? I recall that years ago that those who wanted to be Pursers at AA had to complete a separate application and interview process, completing a training program, and then annually attend some type of purser conference. Don't know if it is the same today.
Jun 13, 2020, 7:49 am
#386
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,028
Dfw-tpa yesterday in F. Picked up my bag at the door which had a bottle of water, biscoff and pretzels. Drinks were offered during the service. I asked about nuts and he said “sorry only what’s in the bag”.
Jun 13, 2020, 8:07 am
#387
Join Date: Jul 2017
Posts: 235
Not an AA flyer but had to use them to get home so thought i'd share my experience.
First flight in business ANU-MIA 737, handed a bag with a bottle of water and pretzels upon boarding, offered 1 drink in flight, alcohol was available.
Second flight business MIA-LHR 777-300. Firstly, I very much liked the seat, slept very well. There were maybe 6 or 7 of us in the entire cabin, I was expecting a bare bones service, but was actually quite impressed, decent food selection, served promptly and all on one tray, constantly offered drinks, full alcoholic selection available, no snack bar but that was fine. Overall not a bad way to get across the atlantic in current circumstances, good job AA.
Also, I couldn't believe how busy MIA got after 6pm, it looked like just normal pre-covid day. Even taxiing out to the runway, there was a hefty queue for departure, I'm guessing this was mostly domestic traffic, but it was still encouraging to see.
First flight in business ANU-MIA 737, handed a bag with a bottle of water and pretzels upon boarding, offered 1 drink in flight, alcohol was available.
Second flight business MIA-LHR 777-300. Firstly, I very much liked the seat, slept very well. There were maybe 6 or 7 of us in the entire cabin, I was expecting a bare bones service, but was actually quite impressed, decent food selection, served promptly and all on one tray, constantly offered drinks, full alcoholic selection available, no snack bar but that was fine. Overall not a bad way to get across the atlantic in current circumstances, good job AA.
Also, I couldn't believe how busy MIA got after 6pm, it looked like just normal pre-covid day. Even taxiing out to the runway, there was a hefty queue for departure, I'm guessing this was mostly domestic traffic, but it was still encouraging to see.
Last edited by seantheman; Jun 13, 2020 at 9:16 am
Jun 13, 2020, 9:35 am
#388
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
Not an AA flyer but had to use them to get home so thought i'd share my experience.
First flight in business ANU-MIA 737, handed a bag with a bottle of water and pretzels upon boarding, offered 1 drink in flight, alcohol was available.
Second flight business MIA-LHR 777-300. Firstly, I very much liked the seat, slept very well. There were maybe 6 or 7 of us in the entire cabin, I was expecting a bare bones service, but was actually quite impressed, decent food selection, served promptly and all on one tray, constantly offered drinks, full alcoholic selection available, no snack bar but that was fine. Overall not a bad way to get across the atlantic in current circumstances, good job AA.
Also, I couldn't believe how busy MIA got after 6pm, it looked like just normal pre-covid day. Even taxiing out to the runway, there was a hefty queue for departure, I'm guessing this was mostly domestic traffic, but it was still encouraging to see.
First flight in business ANU-MIA 737, handed a bag with a bottle of water and pretzels upon boarding, offered 1 drink in flight, alcohol was available.
Second flight business MIA-LHR 777-300. Firstly, I very much liked the seat, slept very well. There were maybe 6 or 7 of us in the entire cabin, I was expecting a bare bones service, but was actually quite impressed, decent food selection, served promptly and all on one tray, constantly offered drinks, full alcoholic selection available, no snack bar but that was fine. Overall not a bad way to get across the atlantic in current circumstances, good job AA.
Also, I couldn't believe how busy MIA got after 6pm, it looked like just normal pre-covid day. Even taxiing out to the runway, there was a hefty queue for departure, I'm guessing this was mostly domestic traffic, but it was still encouraging to see.
Jun 13, 2020, 1:01 pm
#389
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
Not an AA flyer but had to use them to get home so thought i'd share my experience.
First flight in business ANU-MIA 737, handed a bag with a bottle of water and pretzels upon boarding, offered 1 drink in flight, alcohol was available.
Second flight business MIA-LHR 777-300. Firstly, I very much liked the seat, slept very well. There were maybe 6 or 7 of us in the entire cabin, I was expecting a bare bones service, but was actually quite impressed, decent food selection, served promptly and all on one tray, constantly offered drinks, full alcoholic selection available, no snack bar but that was fine. Overall not a bad way to get across the atlantic in current circumstances, good job AA.
Also, I couldn't believe how busy MIA got after 6pm, it looked like just normal pre-covid day. Even taxiing out to the runway, there was a hefty queue for departure, I'm guessing this was mostly domestic traffic, but it was still encouraging to see.
First flight in business ANU-MIA 737, handed a bag with a bottle of water and pretzels upon boarding, offered 1 drink in flight, alcohol was available.
Second flight business MIA-LHR 777-300. Firstly, I very much liked the seat, slept very well. There were maybe 6 or 7 of us in the entire cabin, I was expecting a bare bones service, but was actually quite impressed, decent food selection, served promptly and all on one tray, constantly offered drinks, full alcoholic selection available, no snack bar but that was fine. Overall not a bad way to get across the atlantic in current circumstances, good job AA.
Also, I couldn't believe how busy MIA got after 6pm, it looked like just normal pre-covid day. Even taxiing out to the runway, there was a hefty queue for departure, I'm guessing this was mostly domestic traffic, but it was still encouraging to see.
Once on board, the AA service was simple. Full bar on request. No snacks of any kind as advertised by the gate agent. Two of us in the forward cabin and about half full in economy. Beautiful sunset with slow-moving cumulonimbus storms along the west coast of Florida. Slight wait for the departure runway, but landed on time.
Last edited by fastflyer; Jun 15, 2020 at 12:36 pm
Jun 13, 2020, 1:42 pm
#390
Join Date: Jul 2017
Posts: 235
Was this yesterday, Sunday June 12? I also flew from MIA (domestic, MIA-MCI) and was surprised how busy the gate areas were at Miami airport. The takeaway Bacardi rum bar was disturbingly busy, with a constant rowdy queue, not practicing "social distancing." It was tough to find an isolated seat while awaiting my departure at D-53.
Once on board, the AA service was simple. Full bar on request. No snacks of any kind as advertised by the gate agent. Two of us in the forward cabin and about half full in economy. Beautiful sunset with slow-moving cumulonimbus storms along the west coast of Florida. Slight wait for the departure runway, but landed on time.
Once on board, the AA service was simple. Full bar on request. No snacks of any kind as advertised by the gate agent. Two of us in the forward cabin and about half full in economy. Beautiful sunset with slow-moving cumulonimbus storms along the west coast of Florida. Slight wait for the departure runway, but landed on time.