Mar 21, 2020, 12:58 pm
Last edit by: JDiver
AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)
Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas —American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
American Airlines Providing More Flexibility for Customers Traveling This Summer — link
Tuesday, April 07, 2020, 7:00 PMDownload PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
For existing travel
American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of American’s fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.- Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- All AAdvantage® award tickets are included in this offer.
- Customers are allowed to change their origin and destination cities as part of this new offer.
- Travel must be completed by Dec. 31, 2021.
For new travel purchases
American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of American’s published nonrefundable fares.- Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
- This is available for any of American’s nonrefundable published fares.
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas —American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
- Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of American’s fares for travel through May 31.
- Customers are allowed to change their origin and destination cities as part of this offer.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date — whichever is sooner.
AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)
Mar 6, 2020, 9:34 am
#46
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
this is sad that AA is not as generous as United or Delta on theses changes. Especially those with elite status. I’m disappointed. Might change my loyalty to Delta after this.
Mar 6, 2020, 10:01 am
#47
Join Date: Sep 2011
Location: IND/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,134
Mar 6, 2020, 3:07 pm
#48
Join Date: Dec 2002
Location: LAX
Programs: AA Exec Plat; UA Plat
Posts: 435
I could not agree more. I bought a ticket the morning of the 4th, and feel penalized for having acted early. If they are trying to encourage folks not to hang back before buying tickets, this seems like the wrong messaging.
Mar 6, 2020, 3:48 pm
#49
Join Date: Mar 2020
Posts: 2
I had to cancel a (non-refundable) flight to a conference that was canceled due to COVID19. If I book a new flight now using the remaining value on the old ticket, will the waived change fees apply in case the newly booked flight needs to be changed?
Mar 8, 2020, 10:08 am
#52
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
Mar 8, 2020, 11:35 am
#53
Join Date: Aug 2011
Programs: Marriott Titanium, AA EP, Hyatt Globalist
Posts: 27
I have changed main cabin and basic economy tickets under the fee waiver on AA. Both were easy to do / no problem doing it with basic econ. The main difference is that you can change your flights for main cabin online in like 30 seconds and have the fare difference refunded to you automatically whereas for my basic economy fare I had to call in as the option to change my flight isn't on aa.com. Still, agent was friendly and had me all set + voucher headed my way in like 15 minutes max from callling.
Mar 9, 2020, 11:32 pm
#54
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
AA has now matched Delta (and UA), extending change fee waivers to "customers who purchased tickets prior to March 1 for travel through April 30."
Mar 10, 2020, 1:13 am
#55
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
Now waiting for them to match UA on the 25 hour flight change policy.
Mar 10, 2020, 1:27 am
#56
Join Date: Nov 2016
Posts: 48
Mar 10, 2020, 1:42 am
#57
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
Its on their site. https://www.aa.com/i18n/travel-info/...conditions.jsp
Mar 10, 2020, 3:54 am
#59
Join Date: Dec 2013
Programs: Hyatt Globalist | Marriott Titanium | Hilton Diamond
Posts: 155
Newsroom - Coronavirus: Latest Information from American Airlines - American Airlines Group, Inc. I believe the updated waiver policy can be viewed here
Mar 10, 2020, 3:55 am
#60
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
Petition: http://chng.it/mK8nKzgyLW
Story: https://www.azcentral.com/story/trav...ty/5002855002/