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AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

Old Mar 21, 2020, 1:58 pm
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AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)

American Airlines Providing More Flexibility for Customers Traveling This Summer link

Tuesday, April 07, 2020, 7:00 PM

Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).

For existing travel

American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of Americans fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.
  • Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • All AAdvantage award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this new offer.
  • Travel must be completed by Dec. 31, 2021.

For new travel purchases

American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of Americans published nonrefundable fares.
  • Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
  • This is available for any of Americans nonrefundable published fares.
Additional updates on existing travel alerts can be found on aa.com/travelalerts.



PREVIOUSLY

AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).

American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
  • Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • This is available for any of Americans fares for travel through May 31.
  • Customers are allowed to change their origin and destination cities as part of this offer.
  • The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date whichever is sooner.



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AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

Old Mar 6, 2020, 10:34 am
  #46  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,815
Originally Posted by jpsj
I had great fortune at a AA club.........allowed me to alter my travel plans made before March 1st. They simply asked me what I wanted to do!
So I need to buy a club lounge pass and go talk to those agents?

this is sad that AA is not as generous as United or Delta on theses changes. Especially those with elite status. Im disappointed. Might change my loyalty to Delta after this.
RedElmo is offline  
Old Mar 6, 2020, 11:01 am
  #47  
 
Join Date: Sep 2011
Location: IND/NYC/MEX
Programs: AA EXP BA Bronze SPG Gold HH GLD Hyatt GLB
Posts: 1,131
Originally Posted by jpsj
I had great fortune at a AA club.........allowed me to alter my travel plans made before March 1st. They simply asked me what I wanted to do!
I called last night and was told too bad so sad. Let's see what the future holds. The customer focus at AA continues.
saltytheseagull is offline  
Old Mar 6, 2020, 4:07 pm
  #48  
 
Join Date: Dec 2002
Location: LAX
Programs: AA Exec Plat; UA Plat
Posts: 435
Originally Posted by Lefly
I find a bit unfair the new, more "relaxed" policy applies only to tickets from 5th March, while the ones between 01st and 04th retain the previous 14 days limitation.
I could not agree more. I bought a ticket the morning of the 4th, and feel penalized for having acted early. If they are trying to encourage folks not to hang back before buying tickets, this seems like the wrong messaging.
GrumpyYoungMan likes this.
twoaisleplane is offline  
Old Mar 6, 2020, 4:48 pm
  #49  
 
Join Date: Mar 2020
Posts: 2
I had to cancel a (non-refundable) flight to a conference that was canceled due to COVID19. If I book a new flight now using the remaining value on the old ticket, will the waived change fees apply in case the newly booked flight needs to be changed?
cancelreuse is offline  
Old Mar 7, 2020, 10:26 am
  #50  
 
Join Date: May 2001
Location: Zurich / Europe / New York
Programs: LH, BA, AA
Posts: 1,279
Lufthansa Group has started waiving change fees for all existing tickets for all destinations provided your original travel date is on/before Apr 30.
LHSEN is offline  
Old Mar 8, 2020, 8:28 am
  #51  
 
Join Date: Jun 2015
Posts: 8
Is there anything concrete on whether Basic Economy is included in this? The fare rules look like it may, but I want to make sure I'm reading correctly.
ShadowRegent is offline  
Old Mar 8, 2020, 11:08 am
  #52  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,815
Originally Posted by ShadowRegent
Is there anything concrete on whether Basic Economy is included in this? The fare rules look like it may, but I want to make sure I'm reading correctly.
It’s included. Look at your 13 digit ticket number. Starts with 001?
RedElmo is offline  
Old Mar 8, 2020, 12:35 pm
  #53  
 
Join Date: Aug 2011
Programs: Marriott Titanium, AA EP, Hyatt Globalist
Posts: 27
Originally Posted by ShadowRegent
Is there anything concrete on whether Basic Economy is included in this? The fare rules look like it may, but I want to make sure I'm reading correctly.
I have changed main cabin and basic economy tickets under the fee waiver on AA. Both were easy to do / no problem doing it with basic econ. The main difference is that you can change your flights for main cabin online in like 30 seconds and have the fare difference refunded to you automatically whereas for my basic economy fare I had to call in as the option to change my flight isn't on aa.com. Still, agent was friendly and had me all set + voucher headed my way in like 15 minutes max from callling.
RedElmo likes this.
thirstyg is offline  
Old Mar 10, 2020, 12:32 am
  #54  
 
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 757
AA has now matched Delta (and UA), extending change fee waivers to "customers who purchased tickets prior to March 1 for travel through April 30."
aacar is online now  
Old Mar 10, 2020, 2:13 am
  #55  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,815
Originally Posted by aacar
AA has now matched Delta (and UA), extending change fee waivers to "customers who purchased tickets prior to March 1 for travel through April 30."
Good. It was ridiculous to alienate those who bought between 3/1 and 3/4.

Now waiting for them to match UA on the 25 hour flight change policy.
RedElmo is offline  
Old Mar 10, 2020, 2:27 am
  #56  
 
Join Date: Nov 2016
Posts: 48
Originally Posted by aacar
AA has now matched Delta (and UA), extending change fee waivers to "customers who purchased tickets prior to March 1 for travel through April 30."
Do you have a news article on this? AA site not saying this yet.
Matt Rich is offline  
Old Mar 10, 2020, 2:42 am
  #57  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,815
Originally Posted by Matt Rich
Do you have a news article on this? AA site not saying this yet.
Its on their site. https://www.aa.com/i18n/travel-info/...conditions.jsp
RedElmo is offline  
Old Mar 10, 2020, 3:17 am
  #58  
 
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,398
This page doesnt mention anything about tickets purchased before March 1.
BearX220 likes this.
Abidjan is offline  
Old Mar 10, 2020, 4:54 am
  #59  
 
Join Date: Dec 2013
Programs: Hyatt Globalist | Marriott Titanium | Hilton Diamond
Posts: 155
Newsroom - Coronavirus: Latest Information from American Airlines - American Airlines Group, Inc. I believe the updated waiver policy can be viewed here
atlion25 is offline  
Old Mar 10, 2020, 4:55 am
  #60  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,686
Originally Posted by aacar
AA has now matched Delta (and UA), extending change fee waivers to "customers who purchased tickets prior to March 1 for travel through April 30."
The notice on the AA website contradicts you. They're still not doing anything for ticketholders who purchased before 3/1. UA and DL are. With any luck AA will be shamed / pressured into following suit... there is a Change.org petition going to get AA to step up.

Petition: http://chng.it/mK8nKzgyLW

Story: https://www.azcentral.com/story/trav...ty/5002855002/
BearX220 is offline  

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