Mar 21, 20, 1:58 pm
Last edit by: JDiver
AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)
Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
American Airlines Providing More Flexibility for Customers Traveling This Summer link
Tuesday, April 07, 2020, 7:00 PMDownload PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
For existing travel
American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of Americans fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.- Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- All AAdvantage award tickets are included in this offer.
- Customers are allowed to change their origin and destination cities as part of this new offer.
- Travel must be completed by Dec. 31, 2021.
For new travel purchases
American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of Americans published nonrefundable fares.- Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
- This is available for any of Americans nonrefundable published fares.
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
- Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of Americans fares for travel through May 31.
- Customers are allowed to change their origin and destination cities as part of this offer.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date whichever is sooner.
AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)
Mar 12, 20, 9:17 pm
#91
Join Date: May 2009
Location: Mundelein, Il
Programs: Executive Platinum
Posts: 478
This looks like it.
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.
Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
American Airlines extending change fee waivers for customers with travel plans through April
American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.
Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of American’s fares for travel through April 30.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier).
Thank you for posting this information.
IF my ticket is booked for an April 24 departure and a May 5 return does this waiver apply? Or must all travel be completed by April 30th?
Thanks
Mar 12, 20, 9:22 pm
#92
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,402
We have US-CDG via CLT web saver business ticket for travel in a few weeks (end of March) returning mid-April. We know we will not be going in March and want to change to some time September / October - but cannot get through to talk to someone. My question is that we are seeing no award availability in the timeframe we are thinking of.... anyone have any luck rescheduling award travel?
THanks
THanks
Mar 12, 20, 9:57 pm
#93
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Titanium; Avis Pref+,Hertz PC
Posts: 572
So let me get this right...If I am holding a non-refundable, Basic Economy ticket, purchased last week, Ii can first cancel it on-line and still get the entire value back in the form of credit for future travel?
Mar 12, 20, 10:10 pm
#94
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,580
We have US-CDG via CLT web saver business ticket for travel in a few weeks (end of March) returning mid-April. We know we will not be going in March and want to change to some time September / October - but cannot get through to talk to someone. My question is that we are seeing no award availability in the timeframe we are thinking of.... anyone have any luck rescheduling award travel?
THanks
THanks
Mar 12, 20, 10:34 pm
#95
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,221
This looks like it.
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.
Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
American Airlines extending change fee waivers for customers with travel plans through April
American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.
Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of Americans fares for travel through April 30.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier).
Mar 13, 20, 6:39 am
#96
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,544
Not out of the ordinary for the Admirals Club staff to authority above and beyond the staff on the phone or the staff at the gates. Not a function of the current situation. Pay for premium service and receive premium service.
Mar 13, 20, 5:00 pm
#97
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,361
Brain freeze, atm - - if I have a cancelled ticket value of $700 and I want to purchase a ticket for $300, am I able to apply the $700 credit (the portion I need)? Or can I only apply the full value, so therefore needing to wait for a more expensive ticket purchase?
Mar 13, 20, 6:23 pm
#98
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,580
Refer to https://saleslink.aa.com/en-us/blog/...on-policy.html
Mar 13, 20, 6:34 pm
#99
Join Date: Jan 2015
Posts: 83
I'm struggling with this. We booked flights to Hawaii in early May last year for travel next week, at a cost of US$5k. The way I read the rules is that if we change next week's booking, we have to re-book and fly by early May 2020. There is no way this is all going to be resolved by then. Does this mean we effectively lose everything?
Mar 13, 20, 6:54 pm
#100
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,580
I'm struggling with this. We booked flights to Hawaii in early May last year for travel next week, at a cost of US$5k. The way I read the rules is that if we change next week's booking, we have to re-book and fly by early May 2020. There is no way this is all going to be resolved by then. Does this mean we effectively lose everything?
Mar 13, 20, 7:32 pm
#101
FlyerTalk Evangelist
Join Date: Jun 1999
Location: MIA
Programs: Retired :)
Posts: 10,940
I purchased a ticket on March 1 at noon eastern time so I'm glad AA removed that March 1, 4:30pm central language.
My ticket was $700 plus $100 for for Main Cabin Extra. Will I receive a refund of the $100 back to my credit card and have $700 to use in the future? Or will I have $800 to use in the future?
I ask because when the aircraft changes and they boot me out of MCE because I'm only Gold, I receive a refund of the MCE on my credit card.
Thanks!
My ticket was $700 plus $100 for for Main Cabin Extra. Will I receive a refund of the $100 back to my credit card and have $700 to use in the future? Or will I have $800 to use in the future?
I ask because when the aircraft changes and they boot me out of MCE because I'm only Gold, I receive a refund of the MCE on my credit card.
Thanks!
Mar 13, 20, 11:37 pm
#102
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,341
I purchased a 1-way AAWARD ticket in late Feb (for travel in 3 days) and a RT AAWARD ticket in early March (for travel in a week).
Called AA today and tried to get to an agent without entering the PNR the IVRS, got transferred to a recorded message saying to call back later.
Called back, this time entering the PNR, and got transferred to the "we'll call YOU back...after more than 2 hours"
Got a call back 2h18m later, spoke to the nice agent who redeposited the miles for the 1st ticket, put me on hold for about 5 min then came back and redeposited the miles for the 2nd ticket.
No fees, "one-time courtesy".
So pleased.
Called AA today and tried to get to an agent without entering the PNR the IVRS, got transferred to a recorded message saying to call back later.
Called back, this time entering the PNR, and got transferred to the "we'll call YOU back...after more than 2 hours"
Got a call back 2h18m later, spoke to the nice agent who redeposited the miles for the 1st ticket, put me on hold for about 5 min then came back and redeposited the miles for the 2nd ticket.
No fees, "one-time courtesy".
So pleased.
Mar 14, 20, 12:18 am
#103
Join Date: Apr 2009
Location: SoCal, TLS, JAX, MOB, PHF/ORF, PVD
Programs: AA/US ExPlat & 1.05MM, AF C2K, UA dirt
Posts: 3,176
So, I dont think Ive been in this situation before, but...
I was booked LAX-HKG-CEB//MNL-HKG-LAX which was on a mix of AA and CX. That was amended to LAX-NRT-MNL-CEB, to which we have already flown and are currently in Manila. We were supposed fly our return on QR MNL-DOH-LAX. As of this morning, we were booted from our dive resort as part of the lockdown in the National Capitol Region.
So, unless Im mistaken, should we be focused on dealing with QR, or stay on hold with AA? (Currently at the QR City Ticket Office in Manila)
I was booked LAX-HKG-CEB//MNL-HKG-LAX which was on a mix of AA and CX. That was amended to LAX-NRT-MNL-CEB, to which we have already flown and are currently in Manila. We were supposed fly our return on QR MNL-DOH-LAX. As of this morning, we were booted from our dive resort as part of the lockdown in the National Capitol Region.
So, unless Im mistaken, should we be focused on dealing with QR, or stay on hold with AA? (Currently at the QR City Ticket Office in Manila)
Mar 14, 20, 6:40 am
#104
Join Date: Mar 2018
Programs: BA Siver, VS Gold, HH Diamond, IHG Spire
Posts: 18
Waiver when only the outbound flight falls in April?
Similar situation here too; outbound Apr 27 inbound May 1st. Has anyone managed to get through to AA to find out whether this waiver applies when only the outbound flight is within the stated waiver dates?
