Mar 21, 20, 1:58 pm
Last edit by: JDiver
AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)
Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
American Airlines Providing More Flexibility for Customers Traveling This Summer link
Tuesday, April 07, 2020, 7:00 PMDownload PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
For existing travel
American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of Americans fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.- Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- All AAdvantage award tickets are included in this offer.
- Customers are allowed to change their origin and destination cities as part of this new offer.
- Travel must be completed by Dec. 31, 2021.
For new travel purchases
American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of Americans published nonrefundable fares.- Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
- This is available for any of Americans nonrefundable published fares.
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
- Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of Americans fares for travel through May 31.
- Customers are allowed to change their origin and destination cities as part of this offer.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date whichever is sooner.
AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)
Mar 11, 20, 10:43 am
#76
Join Date: Feb 2013
Location: New York City
Programs: JGC
Posts: 439
I've got AA ticketed (001-) BA Metal in F (AA booking code A)...I wonder if this means I can get a full refund since last time I had to cancel one of these, I was charged $200 / leg but otherwise got a refund.
Mar 11, 20, 11:08 am
#77
Join Date: Mar 2020
Posts: 7
I have a Non refundable ticket issued June 5, 2019. Premium Economy DFW-HNL April 1, 2020. If I'm understanding the Change Fee waiver I can call and change this to December,2020 with no change fee and pay any fare difference. Does the new ticket become NEW? with a new issue date?
The reason I'm asking I'd like to make a follow up change later in the year to fly same itinerary for March 2021 . For example I request the first change today March 11,2020 for a new flight December 9,2020 paying any fare difference. Then in November I request a change for March 24,2021. I would then get a credit minus the Change Fee and pay any difference in fare. does this seam right?
The reason I'm asking I'd like to make a follow up change later in the year to fly same itinerary for March 2021 . For example I request the first change today March 11,2020 for a new flight December 9,2020 paying any fare difference. Then in November I request a change for March 24,2021. I would then get a credit minus the Change Fee and pay any difference in fare. does this seam right?
Mar 11, 20, 11:29 am
#78
Join Date: May 2017
Location: DFW
Programs: AA Plat Pro, HH Gold, National Exec
Posts: 41
Mar 11, 20, 12:26 pm
#79
Join Date: Apr 2004
Location: Omaha
Programs: AA Life Plat 4mm, Hilton Diamond
Posts: 1,434
Ticked in F - the fare just dropped from $729 to $458 traveling April 26, the conference might be cancelled; I assume I should call and cancel the trip then wait to rebook closer to the departure date. If the conference is a go the $250 reduction savings could then be used anytime in the next 10 months?
Mar 11, 20, 2:29 pm
#80
Join Date: Oct 2003
Location: KOA
Programs: DL Silver/MM, HH Diamond, Hyatt Explorist, IHG Diamond, Marriott Gold
Posts: 2,277
I was able to cancel flights booked through Delta and Alaska quickly and easily through Twitter. When I tried this with AA, I got a message that I could not send AA a direct message because they are not followers of me. Does anyone know how I can send a DM to AA through Twitter?
ETA: I finally managed to send a DM, but it's been 12 hours and no response yet.
ETA: I finally managed to send a DM, but it's been 12 hours and no response yet.
Last edited by Richard1148; Mar 12, 20 at 1:28 pm Reason: New info
Mar 11, 20, 2:32 pm
#81
Join Date: Jun 2001
Location: New York, NY
Posts: 3,695
I have a Non refundable ticket issued June 5, 2019. Premium Economy DFW-HNL April 1, 2020. If I'm understanding the Change Fee waiver I can call and change this to December,2020 with no change fee and pay any fare difference. Does the new ticket become NEW? with a new issue date?
Mar 11, 20, 3:42 pm
#82
Join Date: Mar 2020
Posts: 7
So if I don't fly I forfeit the money to AA. Doesn't make much sense to re-book between April 1st and June 5th. The CDC recommends anyone over 60 not to travel on a long flight, I'm 69 in reasonably good shape, so I'm probably going. Unless something changes in the weeks ahead. Thanks.
Mar 11, 20, 3:59 pm
#83
Join Date: Jul 2009
Location: WAS
Programs: BA Gold, HH
Posts: 664
I had a non refundable ticket, issued in Feb. I called in to change it. The rep offered to refund it with no change fee. She answered all my questions on how to use the credit going forward. It was a very smooth process. I received the email about the flight being canceled. I, however, cannot find where my credit ended up. I had not used my AA# to book but rather my BA#. So where should I look for my credit for future travel? Is there another step I have to take to get the money to show up in my AA acct?
ETA: I got a call back from AA. The credit is linked to the booking that was canceled. I have to call in to reservations to use the credit, and book the new flight/s.
ETA: I got a call back from AA. The credit is linked to the booking that was canceled. I have to call in to reservations to use the credit, and book the new flight/s.
Last edited by Blue Skye; Mar 11, 20 at 5:06 pm Reason: called AA, got an answer
Mar 11, 20, 4:02 pm
#84
Join Date: Feb 2007
Programs: Marriott Platinum, Hilton Gold
Posts: 503
I will still probably be able to use the award before it expires but that isn't as good as getting the miles back.
Mar 11, 20, 10:49 pm
#86
Join Date: Jul 2009
Location: WAS
Programs: BA Gold, HH
Posts: 664
that would be good info to know. today i made two calls to AA, and received calls back with a two hour wait time. i am fine with that, i can't imagine having to do that to use my credit. things are changing quickly, so maybe in the next few weeks it will lessen a bit for the reservations/custom service reps.
Mar 12, 20, 1:32 pm
#88
Join Date: Oct 2003
Location: KOA
Programs: DL Silver/MM, HH Diamond, Hyatt Explorist, IHG Diamond, Marriott Gold
Posts: 2,277
What phone number are you guys using to get through? I am not an elite anymore and am calling 800-433-7300. All I get is "we are experiencing high call volume...", then "please try your call again later" followed by the call being disconnected.
Mar 12, 20, 1:47 pm
#89
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,580
I had a non refundable ticket, issued in Feb. I called in to change it. The rep offered to refund it with no change fee. She answered all my questions on how to use the credit going forward. It was a very smooth process. I received the email about the flight being canceled. I, however, cannot find where my credit ended up. I had not used my AA# to book but rather my BA#. So where should I look for my credit for future travel? Is there another step I have to take to get the money to show up in my AA acct?
ETA: I got a call back from AA. The credit is linked to the booking that was canceled. I have to call in to reservations to use the credit, and book the new flight/s.
ETA: I got a call back from AA. The credit is linked to the booking that was canceled. I have to call in to reservations to use the credit, and book the new flight/s.
Mar 12, 20, 2:21 pm
#90
Join Date: Jul 2009
Location: WAS
Programs: BA Gold, HH
Posts: 664
