Mar 21, 20, 1:58 pm
Last edit by: JDiver
AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)
Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
American Airlines Providing More Flexibility for Customers Traveling This Summer link
Tuesday, April 07, 2020, 7:00 PMDownload PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
For existing travel
American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of Americans fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.- Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- All AAdvantage award tickets are included in this offer.
- Customers are allowed to change their origin and destination cities as part of this new offer.
- Travel must be completed by Dec. 31, 2021.
For new travel purchases
American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of Americans published nonrefundable fares.- Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
- This is available for any of Americans nonrefundable published fares.
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
- Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of Americans fares for travel through May 31.
- Customers are allowed to change their origin and destination cities as part of this offer.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date whichever is sooner.
AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)
Mar 10, 20, 5:15 am
#61
Join Date: Nov 2016
Posts: 48
Newsroom - Coronavirus: Latest Information from American Airlines - American Airlines Group, Inc. I believe the updated waiver policy can be viewed here
American Airlines extending change fee waivers for customers with travel plans through April
American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.
Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of Americans fares for travel through April 30.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier).
Mar 10, 20, 7:29 am
#63
Join Date: Apr 2019
Posts: 112
This looks like it.
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.
Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
American Airlines extending change fee waivers for customers with travel plans through April
American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.
Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of Americans fares for travel through April 30.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier).
Mar 10, 20, 9:34 am
#65
Join Date: Oct 2009
Posts: 223
I have an award ticket booked in April 2019 for travel to the Indian Wells tennis tournament next week, which was just cancelled. Outbound and return on separate record locators. I read this announcement to say that I can only rebook for travel through April 2020 - which is what I could anyway since it is an award ticket. When I called yesterday to try to cancel it and get the miles back without the redeposit fee, they said to request a waiver of the fee by email, which I did and got an auto response saying they's respond within ten business days, so not much help there. Anyone got any helpful suggestions other than HUCA?
Mar 10, 20, 9:39 am
#66
Join Date: Nov 2003
Location: Indy
Programs: AA EXP, Marriott Titanium and Delta Gold
Posts: 45
I am assuming this is retroactive. I had a flight on Monday that I had to cancel that was booked 2/27. The agent told me there would be a change fee when I rebooked. I reached out to customer service but did not hear anything. Anyone know if I had to cancel before this change if they will honor this policy?
Mar 10, 20, 1:57 pm
#67
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 565
How does this work in practice? About a week ago, I bought some ORD-LAX tickets at an amazing price for travel next weekend. I am rethinking this trip now. Do I need to call to cancel or can this be done automatically via the web/app? Also, is it "banked" (for future use so that I don't have to decide right now my future travel plans that I want to apply the $$ to), or do I need to have another itinerary in mind that I need to immediately rebook something else?
Thanks in advance for any help, particularly from anyone that has actually gone through with the process.
Thanks in advance for any help, particularly from anyone that has actually gone through with the process.
Mar 11, 20, 8:23 am
#68
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Just to provide additional clarity from https://www.aa.com/i18n/travel-info/travel-alerts.jsp
Keep in mind:
EDIT: Also dcchi above.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Last edited by gengar; Mar 11, 20 at 10:37 am
Mar 11, 20, 9:31 am
#70
Join Date: Sep 2009
Location: HSV
Programs: Silver MileagePlus, Diamond Hilton
Posts: 672
Just bought tickets for next month. I don't see anywhere anymore that changes must be made 14 before departure. Is this still the case? If not, how far up to departure? Now it says changes must be made before departure but doesn't give a time frame
Mar 11, 20, 9:46 am
#71
Join Date: Jun 2001
Location: New York, NY
Posts: 3,695
No, they got rid of the 14 day requirement. You can now change up to the day of departure.
Mar 11, 20, 10:33 am
#74
Join Date: May 2017
Location: DFW
Programs: AA Plat Pro, HH Gold, National Exec
Posts: 41
This is what I am wondering. Would rather just cancel my Prague trip I have next week instead of changing. I am not sure if I would be able to fit it in later this year. Plus I am sure the fare difference would be high considering I paid around $600 RT for my current tickets.
Mar 11, 20, 10:35 am
#75
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
This is what I am wondering. Would rather just cancel my Prague trip I have next week instead of changing. I am not sure if I would be able to fit it in later this year. Plus I am sure the fare difference would be high considering I paid around $600 RT for my current tickets.
Note also the [EDIT: travel, not reissue] date of 12/31 at the latest, or 1 year from original date of issue if earlier.
Last edited by gengar; Mar 11, 20 at 10:45 am
