nk15

Because he is holding on to the hope that the flight will eventually go, which will be way easier. He may also had checked luggage, which would tie him down.

This is human nature...It doesn't make sense to abort a paid flight and risk a new one with connections and paying out of pocket, until the first flight is cancelled or other options are exhausted...Monday morning quarterbacking is easy...

fttc

This is an internal AA policy, right? We can not find it on any web page, right? If so, AA can't be held liable. A lot of internal policies are just guidelines and are only between employer and employees. Since it's never publicly promised, it's really just a goodwill policy.

percysmith

flyingeph12

It might be human nature, but I would contend that when it comes to dealing with AA, waiting for a flight to be cancelled in the face of a rolling delay, when you need to be somewhere at a certain time, is an amateurish mistake....This entire thread is Monday-morning quarterbacking.

Very recently, I had a simple roundtrip on AA—two segments on the outbound, two segments on the return. All four flights had IRROPs, three with rolling delays. Maybe I'm just a weird human, but I was on the phone and speaking with gate agents trying to get as much information as possible as soon as there was a whiff of a delay and ended up rerouting. I got to my destination—and home—within a few hours of when I was supposed to and kept my first class seats on three of the four flights. And the icing on the cake? I received a refund that posted automatically to my credit card a few days later—I'm guessing one reroute actually ended up with a lower fare for some reason.

Yes, I'm speaking with the benefit of hindsight in this situation, but I think I've had enough experience with AA to have at least some idea of what I'm talking about.

percysmith

One PNR?

flyingeph12

freeagent

This looks like a standard travel waiver for a specific event, not a guideline to policy.

Dave Noble

Even if it was a relevant event - it wouldn't be relevant to this since neither ticket would have met the criterion "Issuing Airline Code: AA " - in this instance, one ticket was issued by AA and the other by IB

AA's ticketing policies only apply to AA tickets

Andriyko

No such IT exists for an AA agent to retrieve a PNR that exists in Amadeus and re-issue a ticket. That would involve calling the other airline and getting their agents to do it. AA can take over another airline's ticket (coupon) for reissue when AA's own flight is involved (for which a Sabre PNR would exist of course).

Reading through various responses, it looks like had the passenger continued to HNL he would have likely been re-booked after having been disrupted in HNL Even if the first flight was booked under IB code there would still be an operational PNR in Sabre with the AA prime flight to give the agent something to work with.

percysmith

percysmith

Dave Noble

The very 1st line of the picture at https://trip.flightstats.com/WD/194 states
Issuing Airline Code: AA

You dont get anywhere on it if the ticket isnt on AA stock

As far as AA's policies for agents that have issued tickets, the agent would not be applying AA's policies when not sold though AA - a BA award ticket is issued under BA's CoC

percysmith

Dave Noble

If that is the case, It also states Ticket Stock(s): 001 which is the code for tickets issued by/through AA

So a BA award ( as comparison ) wouldn't count since the ticket stock would be 125

percysmith