AA ignores oneworld protection when mech causes delay
Sep 4, 2019, 6:36 pm
#136
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Good point. Now I'm confused as heck.
Since there's nothing in the new text that covers Mike's case, but the old text does, and there is no explicit notification that the old text is withdrawn or replaced by the new text, assume the old text is still valid for Mike's particular case?
Since there's nothing in the new text that covers Mike's case, but the old text does, and there is no explicit notification that the old text is withdrawn or replaced by the new text, assume the old text is still valid for Mike's particular case?
No longer appears https://saleslink.aa.com/en-US/docum...king_Index.pdf
Replaced by "oneworld Reaccommodations – Separate Tickets" in https://saleslink.aa.com/en-us/docum...ty_(irops).pdf
Sep 4, 2019, 6:39 pm
#137
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The main problem with the sales link PDF is that it only refers to separate tickets under the same PNR. It is possible to have multiple tickets under the same PNR, this is especially common with trips built by travel agencies. The PDF is only a guide to travel agents on what they can and cannot do to already purchased tickets in the case of travel waivers or schedule changes. Also, a note at the top reads that Travel professionals may rebook up to 2 hours prior to the departure time, so it seems after that this document may not apply.
Sep 4, 2019, 6:47 pm
#138
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The main problem with the sales link PDF is that it only refers to separate tickets under the same PNR. It is possible to have multiple tickets under the same PNR, this is especially common with trips built by travel agencies. The PDF is only a guide to travel agents on what they can and cannot do to already purchased tickets in the case of travel waivers or schedule changes. Also, a note at the top reads that Travel professionals may rebook up to 2 hours prior to the departure time, so it seems after that this document may not apply.
I suppose that the real solution is for this OP or some other passenger not accommodated as they believe the policy reads to file a DOT complaint. That may yield some clarity as AA would be called upon to explain the policy. The downside of doing that is that people might not like the answer orf AA might well just drop the whole thing as it is an outlier in any event.
Sep 4, 2019, 6:53 pm
#139
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The main problem with the sales link PDF is that it only refers to separate tickets under the same PNR. It is possible to have multiple tickets under the same PNR, this is especially common with trips built by travel agencies. The PDF is only a guide to travel agents on what they can and cannot do to already purchased tickets in the case of travel waivers or schedule changes. Also, a note at the top reads that Travel professionals may rebook up to 2 hours prior to the departure time, so it seems after that this document may not apply.
Good point. Now I'm confused as heck.
Since there's nothing in the new text that covers Mike's case, but the old text does, and there is no explicit notification that the old text is withdrawn or replaced by the new text, assume the old text is still valid for Mike's particular case?
Since there's nothing in the new text that covers Mike's case, but the old text does, and there is no explicit notification that the old text is withdrawn or replaced by the new text, assume the old text is still valid for Mike's particular case?
Last edited by percysmith; Sep 4, 2019 at 7:24 pm
Sep 4, 2019, 6:54 pm
#140
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Sep 4, 2019, 8:33 pm
#142
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Curious ... setting aside Mike's poorly planned itinerary ... has anyone successfully used the policy?
Not sure mine counts but AA has gotten me to my destination when I've had a couple of different tickets/PNR's as misconnected but all the flights were on AA metal.
Not sure mine counts but AA has gotten me to my destination when I've had a couple of different tickets/PNR's as misconnected but all the flights were on AA metal.
Sep 4, 2019, 10:47 pm
#144
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OK fine. This reference https://pdfslide.net/documents/hurri...hurricane.html says https://www.aasaleslink.com/en-US/do...ty_(IROPS).pdf applies to BA 125 too. Sorry I used a bad reference previously.
Sep 4, 2019, 10:54 pm
#145
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Sep 5, 2019, 2:34 am
#147
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We don't know what AA would have done had he showed up at HNL after the flight had departed and explained that he missed the flight due to AA's fault.
Sep 5, 2019, 5:41 am
#148
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Based on percysmith'sresearch it seems pretty clear that AA previously had protections for separate tickets with separate PNR and that the protection was clearly (and intentionally) removed in the latest documents. (aka separate tickets/pnr = you are on your own)
Anyone see it differently?
Anyone see it differently?
Sep 5, 2019, 6:33 am
#149
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Based on percysmith'sresearch it seems pretty clear that AA previously had protections for separate tickets with separate PNR and that the protection was clearly (and intentionally) removed in the latest documents. (aka separate tickets/pnr = you are on your own)
Anyone see it differently?
Anyone see it differently?
Sep 5, 2019, 6:55 am
#150
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Not so clear. See the "This is current" screenshot posted by JonNYC in Post #7 .