AA ignores oneworld protection when mech causes delay
Sep 3, 2019, 8:45 am
#61
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Most people except us won't even know they have two tickets - they would assume they had one.
Last edited by percysmith; Sep 3, 2019 at 1:49 pm
Sep 3, 2019, 9:37 am
#64
Join Date: May 2011
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That is incorrect, at least according to the second screenshot in Post #7 .
That is incorrect, at least according to the second screenshot in Post #7 .
1) We don't know when the screenshot was taken or whether it truly supercedes the PDF link. Maybe both policies are floating around AA (wouldn't be the first time contradictory policies were seemingly in force). I obviously trust JonNYC's sources but no one can really find a live policy on any kind of customer facing website. A customer intending to use this policy can't really rely upon a Twitter screenshot
2) Even the policy in Post 7 seems to be limited - AA would have to accommodate the passenger through the original "connecting point." In the OMAAT case, the "connecting point" would seem to be HNL; AA being forced to connect that passenger in IROPs from PHX to HNL to DBV really does no one any favors
Sep 3, 2019, 9:38 am
#65
FlyerTalk Evangelist
Join Date: Aug 2014
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OMAAT should cover the losses for their bloggers when they miss their flights...and have a cool story to tell. They should probably get annual insurance for travel issues individually.
Sep 3, 2019, 9:46 am
#66
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If the screenshot in Post 7 is accurate, then you are right. However
1) We don't know when the screenshot was taken or whether it truly supercedes the PDF link. Maybe both policies are floating around AA (wouldn't be the first time contradictory policies were seemingly in force). I obviously trust JonNYC's sources but no one can really find a live policy on any kind of customer facing website. A customer intending to use this policy can't really rely upon a Twitter screenshot
2) Even the policy in Post 7 seems to be limited - AA would have to accommodate the passenger through the original "connecting point." In the OMAAT case, the "connecting point" would seem to be HNL; AA being forced to connect that passenger in IROPs from PHX to HNL to DBV really does no one any favors
1) We don't know when the screenshot was taken or whether it truly supercedes the PDF link. Maybe both policies are floating around AA (wouldn't be the first time contradictory policies were seemingly in force). I obviously trust JonNYC's sources but no one can really find a live policy on any kind of customer facing website. A customer intending to use this policy can't really rely upon a Twitter screenshot
2) Even the policy in Post 7 seems to be limited - AA would have to accommodate the passenger through the original "connecting point." In the OMAAT case, the "connecting point" would seem to be HNL; AA being forced to connect that passenger in IROPs from PHX to HNL to DBV really does no one any favors
As to point 2, I think it depends on how the passenger's AA flight out of HNL was coded. (IB does not fly out of HNL on its own metal.) If the AA flight on the IB ticket was AA-coded, then the transfer point would not have to be preserved; if the AA flight were IB-coded, then that could be a different story.
Sep 3, 2019, 10:08 am
#67
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,039
Saleslink is Travel Agent's document? Much like cxagents.com first uploaded CX's new equivalent policy https://onemileatatime.com/oneworld-...ts-protection/ ?
Anyone here know a TA that can seek clarification from AA regarding separate oneworld tickets on separate PNRs?
Sep 3, 2019, 10:18 am
#69
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I have no idea how the TA-airline relationship works, though, and whether a TA would have any pull to get, for example, confirmation of a re-accommodation policy in writing pre-flight.
Last edited by metallo; Sep 3, 2019 at 10:27 am
Sep 3, 2019, 10:37 am
#70
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Bad facts make bad law. This is about as bad a set of facts as anyone could hypothesize.
Sep 3, 2019, 10:48 am
#71
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 470
OMAAT’s Mike had a follow-up comment that seemed to imply a routing like PHX-LAX-HNL, then HNL-LAX-?-DBV. He booked via HNL expecting to drop the LAX-HNL-LAX legs if things went south. However, the current policy provided by JonNYC says “to final destination using same connecting point”, so he was trying to get AAgents to do something against policy and that help explain the behaviors/answers of some of the AAgents. The lesson is to be aware you might have to go through whichever connecting point you pick, so don’t get too crazy.
Sep 3, 2019, 11:26 am
#72
Join Date: Jul 2015
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Sep 3, 2019, 12:05 pm
#73
Join Date: Jan 2000
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Pax to request to have requested the refund for that ticket and also purchased the new PHXLAX ticket. Might have come out slightly ahead on the deal if the pax saved his BA miles and still got credit for HNLLAX. Not perfect, but heck of a lot less stressful and time consuming.
Sep 3, 2019, 12:22 pm
#74
Suspended
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The SalesLink document most certainly does reflect protection for AA-AA and AA-OW tickets ane makes no reference to same or separate PNR's.
The language is a bit poor because it still presupposes that the same policy exists for all of OW, but it does not. However, that poor wording does not affect the question of whether this policy affects AA-AA & AA-OW on separate tickets in separate PNR's.
The question of booking separate tickets into one PNR has to do with bag check only. AA will check bags across its own and OW tickets if booked into the same PNR.
The language is a bit poor because it still presupposes that the same policy exists for all of OW, but it does not. However, that poor wording does not affect the question of whether this policy affects AA-AA & AA-OW on separate tickets in separate PNR's.
The question of booking separate tickets into one PNR has to do with bag check only. AA will check bags across its own and OW tickets if booked into the same PNR.
Sep 3, 2019, 12:50 pm
#75
Join Date: Apr 2003
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For what its worth, I just booked two different tickets ... one on AA with an AA ticket from the hinterlands to JFK and a separate one on a OW carrier from JFK.
I remain confident that if there is a problem and I show up at the Flagship Lounge or call the EXP line, they will take care of me. And, I saved several thousand on a business class ticket.
I remain confident that if there is a problem and I show up at the Flagship Lounge or call the EXP line, they will take care of me. And, I saved several thousand on a business class ticket.