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AA ignores oneworld protection when mech causes delay

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AA ignores oneworld protection when mech causes delay

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Old Sep 7, 2019, 6:16 pm
  #166  
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Join Date: Mar 2001
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Originally Posted by percysmith


Any document reference we can give to agents? I mean if we're just going to say "oneworld Reaccommodations – Separate Tickets" agents are going to read the Saleslink same PNR/AA to non-AA version back to us aren't they?
For now, all the guidance I'm able to give. As evidenced by the thread today, and other examples recently, always makes sense to ask for help from AA Twitter as they have a very good % of getting this one right.
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