Jan 1, 2017, 7:52 pm
Last edit by: Prospero
Are you adding your KTN but not getting PreCheck? You can ask the TSA to tell you why! Search for "AskTSA" on Twitter or Facebook and send them a private message, they can look up your record number and tell you what the issue was.
TSA Pre-Check / PreCheck Known Traveler program for AA FFs
You are eligible to be selected (on a flight-by-flight basis) for TSA PreCheck expedited screening if:
NOTE: 20 May 2016: "Today’s announcement makes a total of 16 carriers that participate in TSA Pre✓®: Aeromexico, Air Canada, Alaska Airlines, Allegiant, American Airlines, Cape Air, Delta Air Lines, Etihad Airways, Hawaiian Airlines, JetBlue Airways, Seaborne Airlines, Southwest Airlines, Sun Country Airlines, United Airlines, Virgin America and WestJet.
Passengers who are eligible for TSA Pre✓® include: members of the TSA Pre✓® application program, U.S. Customs and Border Protection (CBP) Trusted Traveler program, Global Entry, and Canadian citizens who are members of CBP’s NEXUS program. TSA Pre✓® is also available for U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard."
Link
How it works
In the Pre-Check lane, you no longer need to remove the following items:
Link to FlyerGuide Wiki listing of American Airlines (only) PreCheck checkpoints.
Link to FT thread AA Airport / Concourse TSA PreCheck - Hours [only] (may not be current)
See also post 1 of this thread. (It contains much additional info in the Moderator's Note.)
NOTE: PreCheck is changing to a Trusted Traveler (GE/NEXUS/SENTRI) -like program, where anyone will be able apply and pay USD $85 (online or at a PreCheck enrollment center), be vetted for approval, present proof of identification and be fingerprinted at a PreCheck enrollment center (IAD and IND, opening Fall 2013, will be thie first), and be granted PreCheck status for five years from that time. It will not be airline - or airline status - tied.
"Current PreCheck participants, including those eligible via a CBP Trusted Traveler Program such as Global Entry, will continue to receive PreCheck eligibility. Participants who opted-in through their airline frequent flyer program may want to consider applying for PreCheck, as they are more likely to be selected for PreCheck expedited screening more often if they are vetted via the PreCheck application process." Link.
Trusted Traveler (Global Entry, Nexus, Sentri) and Having Problems with PreCheck?
If you belong to one of the Trusted Traveler Programs listed above, you may run into issues getting PreCheck clearance if your Secure Flight Data is not an exact match to the data that you entered into your application on the GOES (Global Online Enrollment System) website when you applied for your TT membership.
For example, if your airline account has Bob Jones, but your GOES account has Bob James Jones, then the TSA may not be associating your information properly when it "decides" who can and can not have access. Additionally, if your PASS ID # (listed above in the screen-shots) is not an exact match, there will be a mismatch when TSA processes your information, and you will not receive PreCheck.
To ensure you receive PreCheck on all flights (domestic & internatioal), be sure to ensure the information in your AA profile is accurate. The name on the ticket does not matter- the "Secure Flight Data" is what is used to determine PreCheck status.
TSA Pre✓® / PreCheck / Pre Check Issues, Changes, etc.
Known issues:
Link to TSA Application Program and TSA Pre✓® program information, links
Changes to TSA Pre✓®
TSA Pre✓® was originally offered by certain airlines to their elite status members. These TSA Pre✓® members do not have a Known Traveler Number from a USDHS trusted traveler program (GOES / Global Entry, NEXUS, SENTRI or the new $85 fee based TSA Pre✓® Application Program offered to the flying public with 5 year renewal), making TSA Pre✓® status portability challenging. See the DHS Trusted Traveler programs listing and comparison chart here. Please read the following:
TSA Pre-Check / PreCheck Known Traveler program for AA FFs
You are eligible to be selected (on a flight-by-flight basis) for TSA PreCheck expedited screening if:
- You are a frequent American Airlines flyer that have been invited by American Airlines to participate and followed the instructions on the email to accept, or/and
- You participate in a "Trusted Traveler" program (Global Entry, NEXUS, SENTRI and/or TSA PreCheck application program) and have entered your "Known Traveler ID" in the reservation
- If you're using your AAdvantage number, you can enter the "Known Traveler ID" in the Personal Information and Password tab of My Account) so it will auto-populate in all new reservations bearing the AAdvantage number made anywhere
- If your reservation doesn't have your AAdvantage number, you can retrieve it and add the "Known Traveler ID" to it. The method is not very intuitive: on AA.com click on my trips, then on view all, then on find my reservation and enter either the record locator (if you know it), or the flight information using the AA operating flight number (not any eventual codeshare number from another airline).
- Your Secure Flight Information (name, sex, DOB) in the reservation must match the one with the program (except for "middle" or other names, which are ignored) (name on ticket does not matter)
- You will find your "Known Traveler ID" on the GOES website or on your program's card, under the name "PASSID". It is either 9 digits or the letters TT plus 7 digits
NOTE: 20 May 2016: "Today’s announcement makes a total of 16 carriers that participate in TSA Pre✓®: Aeromexico, Air Canada, Alaska Airlines, Allegiant, American Airlines, Cape Air, Delta Air Lines, Etihad Airways, Hawaiian Airlines, JetBlue Airways, Seaborne Airlines, Southwest Airlines, Sun Country Airlines, United Airlines, Virgin America and WestJet.
Passengers who are eligible for TSA Pre✓® include: members of the TSA Pre✓® application program, U.S. Customs and Border Protection (CBP) Trusted Traveler program, Global Entry, and Canadian citizens who are members of CBP’s NEXUS program. TSA Pre✓® is also available for U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard."
Link
How it works
In the Pre-Check lane, you no longer need to remove the following items:
- Shoes (some, such as steel-toed shoes, may require removal)
- 3-1-1 compliant bag from your carry-on (all liquid restrictions still apply)
- Laptop from your bag (if electronics are stacked on top of each other, they require removal)
- Light outerwear or jacket
- Belt (large belt buckles may require removal)
- Pre-Check Lanes are WTMD only-- No NoS in use
Link to FlyerGuide Wiki listing of American Airlines (only) PreCheck checkpoints.
Link to FT thread AA Airport / Concourse TSA PreCheck - Hours [only] (may not be current)
See also post 1 of this thread. (It contains much additional info in the Moderator's Note.)
NOTE: PreCheck is changing to a Trusted Traveler (GE/NEXUS/SENTRI) -like program, where anyone will be able apply and pay USD $85 (online or at a PreCheck enrollment center), be vetted for approval, present proof of identification and be fingerprinted at a PreCheck enrollment center (IAD and IND, opening Fall 2013, will be thie first), and be granted PreCheck status for five years from that time. It will not be airline - or airline status - tied.
"Current PreCheck participants, including those eligible via a CBP Trusted Traveler Program such as Global Entry, will continue to receive PreCheck eligibility. Participants who opted-in through their airline frequent flyer program may want to consider applying for PreCheck, as they are more likely to be selected for PreCheck expedited screening more often if they are vetted via the PreCheck application process." Link.
Trusted Traveler (Global Entry, Nexus, Sentri) and Having Problems with PreCheck?
If you belong to one of the Trusted Traveler Programs listed above, you may run into issues getting PreCheck clearance if your Secure Flight Data is not an exact match to the data that you entered into your application on the GOES (Global Online Enrollment System) website when you applied for your TT membership.
For example, if your airline account has Bob Jones, but your GOES account has Bob James Jones, then the TSA may not be associating your information properly when it "decides" who can and can not have access. Additionally, if your PASS ID # (listed above in the screen-shots) is not an exact match, there will be a mismatch when TSA processes your information, and you will not receive PreCheck.
To ensure you receive PreCheck on all flights (domestic & internatioal), be sure to ensure the information in your AA profile is accurate. The name on the ticket does not matter- the "Secure Flight Data" is what is used to determine PreCheck status.
TSA Pre✓® / PreCheck / Pre Check Issues, Changes, etc.
Known issues:
- Not every airport or terminal offers the TSA Pre✓® program
- TSA Pre✓® may have limited or irregular hours or closed at times without notice
- TSA Pre✓® members are still be subject to random selection for intensified screening
- TSA Pre✓® program has changed from an airline elite invitation program to a fee-based program with certain screening requirements
- If one's TSA Pre✓® status is from the pilot invitation program and one doesn't have a Known Traveler Number ("KTN"), TSA Pre✓® status may not carry on to another airline and one may experience increasing denials (not having the TSA Pre✓® printed on boarding pass and being sent to the regular TSA screening queues
Link to TSA Application Program and TSA Pre✓® program information, links
Changes to TSA Pre✓®
TSA Pre✓® was originally offered by certain airlines to their elite status members. These TSA Pre✓® members do not have a Known Traveler Number from a USDHS trusted traveler program (GOES / Global Entry, NEXUS, SENTRI or the new $85 fee based TSA Pre✓® Application Program offered to the flying public with 5 year renewal), making TSA Pre✓® status portability challenging. See the DHS Trusted Traveler programs listing and comparison chart here. Please read the following:
From American Airlines, April 2015:
This month, the Transportation Security Administration (TSA) is making changes to the TSA Pre✓® Trusted Traveler Program that will impact which travelers receive expedited screening. If you're not already a member of one of the Trusted Traveler programs like Global Entry or the TSA Pre✓® Application Program, you will probably see a decline in how often you receive expedited screening, even if you've previously "opted-in" through a frequent flyer program.
The best way to increase your chances of receiving TSA Pre✓® on a regular basis is to register for a Trusted Traveler Program with the Department of Homeland Security at dhs.gov/tt. Once you receive your Known Traveler Number (KTN) from TSA, be sure you update your AAdvantage profile.
To add your KTN to your AAdvantage profile:
For more information on TSA Pre✓®, visit tsa.gov/tsa-precheck.
This month, the Transportation Security Administration (TSA) is making changes to the TSA Pre✓® Trusted Traveler Program that will impact which travelers receive expedited screening. If you're not already a member of one of the Trusted Traveler programs like Global Entry or the TSA Pre✓® Application Program, you will probably see a decline in how often you receive expedited screening, even if you've previously "opted-in" through a frequent flyer program.
The best way to increase your chances of receiving TSA Pre✓® on a regular basis is to register for a Trusted Traveler Program with the Department of Homeland Security at dhs.gov/tt. Once you receive your Known Traveler Number (KTN) from TSA, be sure you update your AAdvantage profile.
To add your KTN to your AAdvantage profile:
- Login to your account on aa.com and select My Account from the AAdvantage menu
- Within My Account, go to the Information and Password tab
- Add your Customs and Border Protection 9-digit PASS ID to your secure traveler information
For more information on TSA Pre✓®, visit tsa.gov/tsa-precheck.
TSA Pre-Check / PreCheck Known Traveler program for AA FFs (2016 onwards)
Dec 18, 2019, 7:59 am
#181
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Double-check that the name on your AA profile exactly matches the name on your pre-check/global entry enrollment. Even something like middle name vs middle initial can cause issues.
Dec 18, 2019, 8:43 am
#182
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
1. Double check that your name is spelled on your Pre-Check registration exactly (down to punctuation & spacing) as it is on your e-ticket.
2. Clear out your KTN on your profile and save it empty. Close our your browser.
3. Go back into your AA profile and reenter your KTN. Save it & close out your browser.
4. If you do not receive Pre-Check at OLCI, go early and ask at the counter to reenter the information and reissue the BP.
If still no Pre-Check and you have now been deselected 4 times in a year, there is a problem. That could be as simple as someone with your last name and a date of birth close to yours having been added to a watch list. The solution is apply for a redress number.
Chances are that somewhere in Steps 1-4, you will find a solution. Your status or history with AA has nothing to do with this.
2. Clear out your KTN on your profile and save it empty. Close our your browser.
3. Go back into your AA profile and reenter your KTN. Save it & close out your browser.
4. If you do not receive Pre-Check at OLCI, go early and ask at the counter to reenter the information and reissue the BP.
If still no Pre-Check and you have now been deselected 4 times in a year, there is a problem. That could be as simple as someone with your last name and a date of birth close to yours having been added to a watch list. The solution is apply for a redress number.
Chances are that somewhere in Steps 1-4, you will find a solution. Your status or history with AA has nothing to do with this.
Dec 18, 2019, 10:00 am
#184
Join Date: May 2001
Location: Valley of the Sun, AZ, USA
Programs: AA Dirt, HHonors Silver
Posts: 495
Or a space in your last name. Had to change my name with AA to add the space to get it all working.
Sep 29, 2022, 8:54 am
#185
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,335
Known Traveler Number not sticking
I have many reservations with AA. One in particular, made on AA.com (then changed subsequently due to schedule changes by calling it) did not have my KTN in the passenger information for me and my wife.
These are normally carried over automatically when I make the booking on aa.com and while logged in. Each time I add the KTN and save it, it’s there when I check it before I exit manage my booking, however once I exit and re-check, it’s gone. Happens about eight times! Anyone have any thoughts before I spend hours with technical support?
These are normally carried over automatically when I make the booking on aa.com and while logged in. Each time I add the KTN and save it, it’s there when I check it before I exit manage my booking, however once I exit and re-check, it’s gone. Happens about eight times! Anyone have any thoughts before I spend hours with technical support?
Sep 29, 2022, 9:53 am
#187
Join Date: Oct 2005
Location: Reno, NV
Programs: NFY, AA EXP, Marriott TE
Posts: 517
Me too. Started on the 19th, I've made two reservations since then and both did not have the KTN field auto-populate.
<shrugs> I flipped over my global entry card and typed it in. When I open the ticketed itineraries now, the KTN is there.
Wouldn't have thought anything of it, unless you'd posted it. I figure the AA web site has been a mess for the last couple of weeks.
All the best, James
PS - yes, my KTN is in my profile, I checked, a good suggestion though. Thanks @guv1976
<shrugs> I flipped over my global entry card and typed it in. When I open the ticketed itineraries now, the KTN is there.
Wouldn't have thought anything of it, unless you'd posted it. I figure the AA web site has been a mess for the last couple of weeks.
All the best, James
PS - yes, my KTN is in my profile, I checked, a good suggestion though. Thanks @guv1976
Sep 29, 2022, 9:57 am
#188
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,335
yes.
my problem is it doesn’t stick after I save it.
Tried both app and desktop. My name matches.
It's on several reservations, whether booked through Egencia or directly on aa.com.
I also don't have the ability to select a meal on one of them, doesn't even display.
my problem is it doesn’t stick after I save it.
Tried both app and desktop. My name matches.
It's on several reservations, whether booked through Egencia or directly on aa.com.
I also don't have the ability to select a meal on one of them, doesn't even display.
Last edited by beachfan; Sep 29, 2022 at 10:13 am
Sep 29, 2022, 5:11 pm
#189
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,514
I checked in for an AA flight for tomorrow that I booked with Avios. I can't see anywhere to add my KTN on aa.com or ba.com (and a REALLY short passenger information section on AA.com). Am I missing it or do I need to contact AA to get it added?
Sep 29, 2022, 6:44 pm
#190
Join Date: Jun 2014
Location: SAV/HHH
Posts: 328
Somebody correct me if I'm wrong, but my recollection is the KTN has to be added at or before check-in. At this point, you're going to need to contact American (or stop at the counter) and get checked-in again with your KTN.
Oct 3, 2022, 4:53 pm
#191
Join Date: Jul 2004
Location: ILM
Programs: Bonvoy TE(LT), DL DM(Retired) 1MM, AA EXP
Posts: 143
Long time TSA PreCheck member. Used to frequently get my spouse and kids green checked when traveling on the same record locator. Kids have now aged out (over 17) so no inclusion in the standard T&Cs. What can I expect for Mrs HawkSE for future travel? First leg, in first trip has resulted in no TSA green check for a spouse.
Assuming this is like FC, if you want to get - just pay for it. What are others results?
Assuming this is like FC, if you want to get - just pay for it. What are others results?
Oct 4, 2022, 8:09 am
#192
Join Date: Jan 2017
Location: CMH, CLE, CAK
Programs: AA, Hertz, Hyatt, Hilton
Posts: 207
Long time TSA PreCheck member. Used to frequently get my spouse and kids green checked when traveling on the same record locator. Kids have now aged out (over 17) so no inclusion in the standard T&Cs. What can I expect for Mrs HawkSE for future travel? First leg, in first trip has resulted in no TSA green check for a spouse.
Assuming this is like FC, if you want to get - just pay for it. What are others results?
Assuming this is like FC, if you want to get - just pay for it. What are others results?
Side note - Anecdotally, precheck is seemingly worth less and less at some airports. A few months ago, at LGA, a family member going through the AA priority lane made it through before my wife and I did in the precheck lane. The next time I was there on my own, it seemed that the same thing was happening (AA priority faster than precheck - although kind of hard to people-watch non-precheck passengers from the precheck lane). I'll be there again in a few weeks, and I think I'm going to give it a try. I guess the question is 'which is more valuable - getting through quicker or not having to remove my shoes?'
Oct 4, 2022, 8:36 am
#193
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
I've read elsewhere that it's becoming more and more rare for spouses to be allowed to go through precheck without the actual status. Perhaps they're trying to pull in more revenue? As you mentioned, "if you want it, just pay for it."
Side note - Anecdotally, precheck is seemingly worth less and less at some airports. A few months ago, at LGA, a family member going through the AA priority lane made it through before my wife and I did in the precheck lane. The next time I was there on my own, it seemed that the same thing was happening (AA priority faster than precheck - although kind of hard to people-watch non-precheck passengers from the precheck lane). I'll be there again in a few weeks, and I think I'm going to give it a try. I guess the question is 'which is more valuable - getting through quicker or not having to remove my shoes?'
Side note - Anecdotally, precheck is seemingly worth less and less at some airports. A few months ago, at LGA, a family member going through the AA priority lane made it through before my wife and I did in the precheck lane. The next time I was there on my own, it seemed that the same thing was happening (AA priority faster than precheck - although kind of hard to people-watch non-precheck passengers from the precheck lane). I'll be there again in a few weeks, and I think I'm going to give it a try. I guess the question is 'which is more valuable - getting through quicker or not having to remove my shoes?'
Jan 11, 2023, 7:57 am
#194
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 760
Can't save Country of Issue for Known Traveler #
IT glitch and wondering if anyone else has seen this issue.
My profile on AA has my known traveler number (global entry) with the Country of issue (US) selected. All of my dometic itineraries currently booked also show the Country of Issue as US.
I have one international flight coming up next month that has the KTN but there is no country of issue selected. When I select US and Save, it appears to go throguh but when I go back in to the record locator, the Country of Issue is again not selected.
I have no idea if this is due to it being an international flight or a glitch in the interface where the info is ok behind the scenes but just not displaying correctly.
Not calling AA today (they have enough issues today) btu wondering if this is normal.
Normally I wouldnt think much of it but I got the dreaded SSSS on an international trip home last week and wondering if somehow that was part of the issue
My profile on AA has my known traveler number (global entry) with the Country of issue (US) selected. All of my dometic itineraries currently booked also show the Country of Issue as US.
I have one international flight coming up next month that has the KTN but there is no country of issue selected. When I select US and Save, it appears to go throguh but when I go back in to the record locator, the Country of Issue is again not selected.
I have no idea if this is due to it being an international flight or a glitch in the interface where the info is ok behind the scenes but just not displaying correctly.
Not calling AA today (they have enough issues today) btu wondering if this is normal.
Normally I wouldnt think much of it but I got the dreaded SSSS on an international trip home last week and wondering if somehow that was part of the issue
Last edited by aj411; Jan 11, 2023 at 8:51 am
Jan 11, 2023, 8:02 am
#195
Join Date: Jul 2008
Location: YYZ
Programs: Hilton Gold Mariott Gold Aeroplan E25K SAS Gold NEXUS
Posts: 1,308
I've had SSSS twice with KTN (Nexus / Global Entry) so it's probably not related. I can't comment on country of issue not displaying but I'd wager that's simply a web display bug. If the KTN is wrong or not coded properly IME, it just ignores it and won't give you pre-check. I'm curious if others have found the same.