Jan 1, 17, 7:52 pm
Last edit by: Dynastar
Are you adding your KTN but not getting PreCheck? You can ask the TSA to tell you why! Search for "AskTSA" on Twitter or Facebook and send them a private message, they can look up your record number and tell you what the issue was.
You are eligible to be selected (on a flight-by-flight basis) for TSA PreCheck expedited screening if:
You will know if you have been selected on a particular flight if the wording or logo "TSA PreCheck" appear on your boarding pass.
NOTE: 20 May 2016: "Today’s announcement makes a total of 16 carriers that participate in TSA Pre✓®: Aeromexico, Air Canada, Alaska Airlines, Allegiant, American Airlines, Cape Air, Delta Air Lines, Etihad Airways, Hawaiian Airlines, JetBlue Airways, Seaborne Airlines, Southwest Airlines, Sun Country Airlines, United Airlines, Virgin America and WestJet.
Passengers who are eligible for TSA Pre✓® include: members of the TSA Pre✓® application program, U.S. Customs and Border Protection (CBP) Trusted Traveler program, Global Entry, and Canadian citizens who are members of CBP’s NEXUS program. TSA Pre✓® is also available for U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard."
Link
How it works
In the Pre-Check lane, you no longer need to remove the following items:
Link to FlyerGuide Wiki listing of American Airlines (only) PreCheck checkpoints.
Link to FT thread AA Airport / Concourse TSA PreCheck - Hours [only] (may not be current)
See also post 1 of this thread. (It contains much additional info in the Moderator's Note.)
NOTE: PreCheck is changing to a Trusted Traveler (GE/NEXUS/SENTRI) -like program, where anyone will be able apply and pay USD $85 (online or at a PreCheck enrollment center), be vetted for approval, present proof of identification and be fingerprinted at a PreCheck enrollment center (IAD and IND, opening Fall 2013, will be thie first), and be granted PreCheck status for five years from that time. It will not be airline - or airline status - tied.
"Current PreCheck participants, including those eligible via a CBP Trusted Traveler Program such as Global Entry, will continue to receive PreCheck eligibility. Participants who opted-in through their airline frequent flyer program may want to consider applying for PreCheck, as they are more likely to be selected for PreCheck expedited screening more often if they are vetted via the PreCheck application process." Link.
If you belong to one of the Trusted Traveler Programs listed above, you may run into issues getting PreCheck clearance if your Secure Flight Data is not an exact match to the data that you entered into your application on the GOES (Global Online Enrollment System) website when you applied for your TT membership.
For example, if your airline account has Bob Jones, but your GOES account has Bob James Jones, then the TSA may not be associating your information properly when it "decides" who can and can not have access. Additionally, if your PASS ID # (listed above in the screen-shots) is not an exact match, there will be a mismatch when TSA processes your information, and you will not receive PreCheck.
To ensure you receive PreCheck on all flights (domestic & internatioal), be sure to ensure the information in your AA profile is accurate. The name on the ticket does not matter- the "Secure Flight Data" is what is used to determine PreCheck status.
Signed in members with 90 days / 90 posts can edit this Wikipost; wiki contents may be printed by using the
(lower right wiki corner)
Link to TSA Application Program and TSA Pre✓® program information, links
Changes to TSA Pre✓®
TSA Pre✓® was originally offered by certain airlines to their elite status members. These TSA Pre✓® members do not have a Known Traveler Number from a USDHS trusted traveler program (GOES / Global Entry, NEXUS, SENTRI or the new $85 fee based TSA Pre✓® Application Program offered to the flying public with 5 year renewal), making TSA Pre✓® status portability challenging. See the DHS Trusted Traveler programs listing and comparison chart here. Please read the following:
For more information on TSA Pre✓®, visit tsa.gov/tsa-precheck.
TSA Pre-Check / PreCheck Known Traveler program for AA FFs (consolidated)
You are eligible to be selected (on a flight-by-flight basis) for TSA PreCheck expedited screening if:
- You are a frequent American Airlines flyer that have been invited by American Airlines to participate and followed the instructions on the email to accept, or/and
- You participate in a "Trusted Traveler" program (Global Entry, NEXUS, SENTRI and/or TSA PreCheck application program) and have entered your "Known Traveler ID" in the reservation
- If you're using your AAdvantage number, you can enter the "Known Traveler ID" in the Personal Information and Password tab of My Account) so it will auto-populate in all new reservations bearing the AAdvantage number made anywhere
- If your reservation doesn't have your AAdvantage number, you can retrieve it and add the "Known Traveler ID" to it. The method is not very intuitive: on AA.com click on my trips, then on view all, then on find my reservation and enter either the record locator (if you know it), or the flight information using the AA operating flight number (not any eventual codeshare number from another airline).
- Your Secure Flight Information (name, sex, DOB) in the reservation must match the one with the program (except for "middle" or other names, which are ignored) (name on ticket does not matter)
- You will find your "Known Traveler ID" on the GOES website or on your program's card, under the name "PASSID". It is either 9 digits or the letters TT plus 7 digits
- Your Secure Flight Information (name, sex, DOB) in the reservation must match the one with the program (except for "middle" or other names, which are ignored) (name on ticket does not matter)
- If your reservation doesn't have your AAdvantage number, you can retrieve it and add the "Known Traveler ID" to it. The method is not very intuitive: on AA.com click on my trips, then on view all, then on find my reservation and enter either the record locator (if you know it), or the flight information using the AA operating flight number (not any eventual codeshare number from another airline).
- If you're using your AAdvantage number, you can enter the "Known Traveler ID" in the Personal Information and Password tab of My Account) so it will auto-populate in all new reservations bearing the AAdvantage number made anywhere
- You participate in a "Trusted Traveler" program (Global Entry, NEXUS, SENTRI and/or TSA PreCheck application program) and have entered your "Known Traveler ID" in the reservation
You will know if you have been selected on a particular flight if the wording or logo "TSA PreCheck" appear on your boarding pass.
NOTE: 20 May 2016: "Today’s announcement makes a total of 16 carriers that participate in TSA Pre✓®: Aeromexico, Air Canada, Alaska Airlines, Allegiant, American Airlines, Cape Air, Delta Air Lines, Etihad Airways, Hawaiian Airlines, JetBlue Airways, Seaborne Airlines, Southwest Airlines, Sun Country Airlines, United Airlines, Virgin America and WestJet.
Passengers who are eligible for TSA Pre✓® include: members of the TSA Pre✓® application program, U.S. Customs and Border Protection (CBP) Trusted Traveler program, Global Entry, and Canadian citizens who are members of CBP’s NEXUS program. TSA Pre✓® is also available for U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard."
Link
How it works
In the Pre-Check lane, you no longer need to remove the following items:
- Shoes (some, such as steel-toed shoes, may require removal)
- 3-1-1 compliant bag from your carry-on (all liquid restrictions still apply)
- Laptop from your bag (if electronics are stacked on top of each other, they require removal)
- Light outerwear or jacket
- Belt (large belt buckles may require removal)
- Pre-Check Lanes are WTMD only-- No NoS in use
- Belt (large belt buckles may require removal)
- Light outerwear or jacket
- Laptop from your bag (if electronics are stacked on top of each other, they require removal)
- 3-1-1 compliant bag from your carry-on (all liquid restrictions still apply)
LOCATIONS
Link to FlyerGuide Wiki listing of American Airlines (only) PreCheck checkpoints.
Link to FT thread AA Airport / Concourse TSA PreCheck - Hours [only] (may not be current)
See also post 1 of this thread. (It contains much additional info in the Moderator's Note.)
NOTE: PreCheck is changing to a Trusted Traveler (GE/NEXUS/SENTRI) -like program, where anyone will be able apply and pay USD $85 (online or at a PreCheck enrollment center), be vetted for approval, present proof of identification and be fingerprinted at a PreCheck enrollment center (IAD and IND, opening Fall 2013, will be thie first), and be granted PreCheck status for five years from that time. It will not be airline - or airline status - tied.
"Current PreCheck participants, including those eligible via a CBP Trusted Traveler Program such as Global Entry, will continue to receive PreCheck eligibility. Participants who opted-in through their airline frequent flyer program may want to consider applying for PreCheck, as they are more likely to be selected for PreCheck expedited screening more often if they are vetted via the PreCheck application process." Link.
Trusted Traveler (Global Entry, Nexus, Sentri) and Having Problems with PreCheck?
If you belong to one of the Trusted Traveler Programs listed above, you may run into issues getting PreCheck clearance if your Secure Flight Data is not an exact match to the data that you entered into your application on the GOES (Global Online Enrollment System) website when you applied for your TT membership.
For example, if your airline account has Bob Jones, but your GOES account has Bob James Jones, then the TSA may not be associating your information properly when it "decides" who can and can not have access. Additionally, if your PASS ID # (listed above in the screen-shots) is not an exact match, there will be a mismatch when TSA processes your information, and you will not receive PreCheck.
To ensure you receive PreCheck on all flights (domestic & internatioal), be sure to ensure the information in your AA profile is accurate. The name on the ticket does not matter- the "Secure Flight Data" is what is used to determine PreCheck status.
Signed in members with 90 days / 90 posts can edit this Wikipost; wiki contents may be printed by using the
(lower right wiki corner)TSA Pre✓® / PreCheck / Pre Check Issues, Changes, etc.
Known issues: - Not every airport or terminal offers the TSA Pre✓® program
- TSA Pre✓® may have limited or irregular hours or closed at times without notice
- TSA Pre✓® members are still be subject to random selection for intensified screening
- TSA Pre✓® program has changed from an airline elite invitation program to a fee-based program with certain screening requirements
- If one's TSA Pre✓® status is from the pilot invitation program and one doesn't have a Known Traveler Number ("KTN"), TSA Pre✓® status may not carry on to another airline and one may experience increasing denials (not having the TSA Pre✓® printed on boarding pass and being sent to the regular TSA screening queues
- TSA Pre✓® program has changed from an airline elite invitation program to a fee-based program with certain screening requirements
- TSA Pre✓® members are still be subject to random selection for intensified screening
- TSA Pre✓® may have limited or irregular hours or closed at times without notice
Link to TSA Application Program and TSA Pre✓® program information, links
Changes to TSA Pre✓®
TSA Pre✓® was originally offered by certain airlines to their elite status members. These TSA Pre✓® members do not have a Known Traveler Number from a USDHS trusted traveler program (GOES / Global Entry, NEXUS, SENTRI or the new $85 fee based TSA Pre✓® Application Program offered to the flying public with 5 year renewal), making TSA Pre✓® status portability challenging. See the DHS Trusted Traveler programs listing and comparison chart here. Please read the following:
From American Airlines, April 2015:
This month, the Transportation Security Administration (TSA) is making changes to the TSA Pre✓® Trusted Traveler Program that will impact which travelers receive expedited screening. If you're not already a member of one of the Trusted Traveler programs like Global Entry or the TSA Pre✓® Application Program, you will probably see a decline in how often you receive expedited screening, even if you've previously "opted-in" through a frequent flyer program.
The best way to increase your chances of receiving TSA Pre✓® on a regular basis is to register for a Trusted Traveler Program with the Department of Homeland Security at dhs.gov/tt. Once you receive your Known Traveler Number (KTN) from TSA, be sure you update your AAdvantage profile.
To add your KTN to your AAdvantage profile:
This month, the Transportation Security Administration (TSA) is making changes to the TSA Pre✓® Trusted Traveler Program that will impact which travelers receive expedited screening. If you're not already a member of one of the Trusted Traveler programs like Global Entry or the TSA Pre✓® Application Program, you will probably see a decline in how often you receive expedited screening, even if you've previously "opted-in" through a frequent flyer program.
The best way to increase your chances of receiving TSA Pre✓® on a regular basis is to register for a Trusted Traveler Program with the Department of Homeland Security at dhs.gov/tt. Once you receive your Known Traveler Number (KTN) from TSA, be sure you update your AAdvantage profile.
To add your KTN to your AAdvantage profile:
- Login to your account on aa.com and select My Account from the AAdvantage menu
- Within My Account, go to the Information and Password tab
- Add your Customs and Border Protection 9-digit PASS ID to your secure traveler information
- Within My Account, go to the Information and Password tab
For more information on TSA Pre✓®, visit tsa.gov/tsa-precheck.
TSA Pre-Check / PreCheck Known Traveler program for AA FFs (2016 onwards)
Oct 17, 17, 4:00 pm
#151
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,788
Thanks for the clarification - I would have used dob! I will be interested to see what happens when I check in tomorrow as my wife is using her AA number and her dob, with the one day early display, is in the PNR whereas I am using my BA number and my dob is not displayed. Both of our KTNs are in the PNR.
Oct 17, 17, 6:21 pm
#152
Join Date: Apr 2017
Posts: 8
As beltway mentioned, there is a thread on this and maybe the mods might move this there. One clarification: has this DOB issue caused you to not get precheck? Haven't seen any reports of that and it appears to just be a website issue, but if there are real consequences to the issue, that would help get the issue escalated and resolved sooner.
Oct 18, 17, 1:51 pm
#153
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,788
I just checked in and we both got Pre-Check so, at least in this case, if you ignore it there isn't a problem. I checked in through my AAdvantage account but using name+locator to access the PNR as it didn't have my AAdvantage number in it.
Oct 18, 17, 2:07 pm
#154
Join Date: Aug 2017
Programs: AA PLT, IHG Spire
Posts: 531
I recently went on a trip to Denver with a friend, our tickets were booked on the same PNR. I have PreCheck through my NEXUS, he did not have any status. When we got checked in we both received Precheck. Is that typical?
I would have thought that only I would have received it, the only reason I could think that we both got it was because we were both booked in the same PNR. Has anyone else experienced that? I know they used to give it out semi-randomly, but I thought they cut back random give-aways once they started charging for membership.
I would have thought that only I would have received it, the only reason I could think that we both got it was because we were both booked in the same PNR. Has anyone else experienced that? I know they used to give it out semi-randomly, but I thought they cut back random give-aways once they started charging for membership.
Oct 18, 17, 2:28 pm
#155
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I recently went on a trip to Denver with a friend, our tickets were booked on the same PNR. I have PreCheck through my NEXUS, he did not have any status. When we got checked in we both received Precheck. Is that typical?
I would have thought that only I would have received it, the only reason I could think that we both got it was because we were both booked in the same PNR. Has anyone else experienced that? I know they used to give it out semi-randomly, but I thought they cut back random give-aways once they started charging for membership.
I would have thought that only I would have received it, the only reason I could think that we both got it was because we were both booked in the same PNR. Has anyone else experienced that? I know they used to give it out semi-randomly, but I thought they cut back random give-aways once they started charging for membership.
Oct 18, 17, 2:43 pm
#156
Join Date: Apr 2008
Location: CLT
Programs: AA PPro; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,047
Oct 22, 17, 2:36 am
#157
Join Date: Sep 2014
Location: NYC
Programs: AA EXP, 1865 Voyager, *G
Posts: 112
I recently went on a trip to Denver with a friend, our tickets were booked on the same PNR. I have PreCheck through my NEXUS, he did not have any status. When we got checked in we both received Precheck. Is that typical?
I would have thought that only I would have received it, the only reason I could think that we both got it was because we were both booked in the same PNR. Has anyone else experienced that? I know they used to give it out semi-randomly, but I thought they cut back random give-aways once they started charging for membership.
I would have thought that only I would have received it, the only reason I could think that we both got it was because we were both booked in the same PNR. Has anyone else experienced that? I know they used to give it out semi-randomly, but I thought they cut back random give-aways once they started charging for membership.
Nov 1, 17, 3:38 pm
#158
Join Date: Sep 2004
Programs: USAir
Posts: 429
Also make sure that the name in the Secure Data field matches your name in GOES. This is can be different from the reservation name.
One other possibility is that your name is close to the name of someone on a list. In that case even though you have a KTN, you may need a redress number.
Finally while most get it 100% of the time, PreCheck is never guaranteed.
One other possibility is that your name is close to the name of someone on a list. In that case even though you have a KTN, you may need a redress number.
Finally while most get it 100% of the time, PreCheck is never guaranteed.
The Guide at the beginning of this threat states somethings that lead to the conclusion that the name on the ticket does not count in secure flight check, but the frequent flyer name does?
On the other hand AA has two entries on their website: the ff profile name, and separate the passport name profile. But, unlike other airlines (BA, LH) if you enter your passport name in the passport profile -- AA overwrite your FF profile with that name, and than refuses to credit FF miles.
So what gives?
Apr 5, 18, 6:39 pm
#159
Join Date: Apr 2018
Posts: 6
Hello,
I need help with an AA reservation for tomorrow. In order to have pre check I need to have my full name (First, middle, last name) on the reservation. My ticket only has my first and last and did not generate a tsa pre check ticket. My AA profile has my complete name but since I have already checked in to the flight I can not switch to my full name. I called AA's reservations line and they are of no help (as a side note I have had this issue before with United and they were able to back out my check in, add my middle name to the reservation and then let me recheck in and that gave me the precheck ticket). AA will not back out and only recommended that I see an agent at the airport tomorrow. Will this work? or is there another phone number or place on my online profile that I can check to switch this around? Any other tips/suggestions would be helpful. Thanks.
I need help with an AA reservation for tomorrow. In order to have pre check I need to have my full name (First, middle, last name) on the reservation. My ticket only has my first and last and did not generate a tsa pre check ticket. My AA profile has my complete name but since I have already checked in to the flight I can not switch to my full name. I called AA's reservations line and they are of no help (as a side note I have had this issue before with United and they were able to back out my check in, add my middle name to the reservation and then let me recheck in and that gave me the precheck ticket). AA will not back out and only recommended that I see an agent at the airport tomorrow. Will this work? or is there another phone number or place on my online profile that I can check to switch this around? Any other tips/suggestions would be helpful. Thanks.
Apr 5, 18, 8:32 pm
#160
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 5,466
You can try calling the web services number to uncheck you in for the flight. You'd then be able to call reservations and get them to correct the secure flight information fields. The ticket itself won't know your middle name field, but if you find the traveler information section on the reservation online you can verify the secure flight information.
Apr 16, 19, 4:50 pm
#161
Join Date: Apr 2015
Posts: 68
Precheck problems
I've had Global Entry for 4 years. Never a problem with KTN being picked up by United from my FF account and no problems with foreign carriers picking it up when I input it at booking.
This weekend's trip was with American. KTN is entered on my American FF account. I was surprised when I checked in on-line from home that I had not received Pre-check status. I logged into my American FF account, checked that the KTN was correct, even cancelled my check-in and tried again, but still no Pre-check. I thought I must have lost the lottery on this one. On my return, same story with on-line check-in - no Pre-check. I stopped at a kiosk at the airport and tried one more time. It offered me the opportunity to enter the KTN and this time the boarding pass appeared with Pre-Check.
What's up with American? Any ideas why the KTN is not being picked up from my FF account?
This weekend's trip was with American. KTN is entered on my American FF account. I was surprised when I checked in on-line from home that I had not received Pre-check status. I logged into my American FF account, checked that the KTN was correct, even cancelled my check-in and tried again, but still no Pre-check. I thought I must have lost the lottery on this one. On my return, same story with on-line check-in - no Pre-check. I stopped at a kiosk at the airport and tried one more time. It offered me the opportunity to enter the KTN and this time the boarding pass appeared with Pre-Check.
What's up with American? Any ideas why the KTN is not being picked up from my FF account?
Apr 16, 19, 5:06 pm
#162
Join Date: Dec 2013
Location: SFO/STS
Programs: AA EXP, HH Diamond
Posts: 379
I've had that happen once, and only once, before. The ticket agent was able to remove and then re-enter my number to cause the pre-check to appear. I fly primarily fly AA so it may just be a lottery.
Apr 16, 19, 7:18 pm
#163
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,268
It is possible that you entered the KTN incorrectly.
Call AA, have them remove the number and then add it back in. Have them read it back to you as entered.
If you do this within 24 hours of your next flight, you can try logging on and checking in with the agent still on the line, in order to confirm that it worked.
Has nothing to do with AA. People complain about DL and UA too.
Call AA, have them remove the number and then add it back in. Have them read it back to you as entered.
If you do this within 24 hours of your next flight, you can try logging on and checking in with the agent still on the line, in order to confirm that it worked.
Has nothing to do with AA. People complain about DL and UA too.
