Mar 20, 2016, 9:00 pm
Last edit by: JDiver
Award Reinstatement / Miles Redeposit / Expired Miles Reinstatement (Awards secured by 30 June 2020)
NOTE: This thread is obsolescent, and doesn’t apply to awards secured after 30 June 2020. See this thread for changes in effect 1 July 2020.
AAdvantage award reinstatement / reissuance charges Link
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Reinstating flight awards Link
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
- The reinstatement charge is $150 per account for the first award ticket.
- Additional award tickets reinstated to the same account at the same time will have a $25 charge per ticket
- This fee will be waived for Executive Platinum (and Concierge Key) members using miles from their account
Expired miles may also be reinstated within an 18 month period of time, but these will generally require a reinstatement fee or a reingagement requirement that will require certain levels of AA travel. There’s no other way known to reactivate an account with miles reinstated, though it’s theoretically possible to petition AAdvantage customer service for mercy in force majeure issues (e.g. military deployment or other condition beyond one’s control). Contact AA for your specific situation.
AA award miles reinstatement / redeposit fees, issues, questions thru 30 Jun 2020
Apr 5, 2016, 3:38 am
#166
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
I think i just did a very big mistake, because before 3/22 i book a flight on 2/1/2017 for one way for PTT-LAX on Air Tahiti. But during that time there is no available for the last leg from LAX-SEA, the agent confirm i can call back later to add the last leg. Now today i call 3 different agent, and they all stated I will get charge for $125 to change the reservation??? is this correct? i thought we can add AA domestic leg for free anywhere in US? please help, thanks!
~Moderator
May 18, 2016, 8:17 am
#167
Join Date: May 2016
Posts: 393
First time post so excuse the ignorance but...
I seem to have had the opposite 'problem' of some of the posters here. I called to have a ticket cancelled and the miles redeposited per instructions on the thread. Miles posted within maybe half an hour but I was never charged. This was about two weeks ago. Has this ever happened to someone?
I read the agent my card # and exp for the $150 charge and I don't have exec plat so it shouldn't have been free...One would think that they would not post the miles without charging the card first, no?
I seem to have had the opposite 'problem' of some of the posters here. I called to have a ticket cancelled and the miles redeposited per instructions on the thread. Miles posted within maybe half an hour but I was never charged. This was about two weeks ago. Has this ever happened to someone?
I read the agent my card # and exp for the $150 charge and I don't have exec plat so it shouldn't have been free...One would think that they would not post the miles without charging the card first, no?
May 30, 2016, 8:19 am
#168
Join Date: May 2016
Posts: 393
One last follow up before I give up on this....
I talked to the Twitter team over a week ago who in turn looked up the reservation and said that everything was in a queue and should be charged "soon"
However, still no charge. I'm still worried that my card number was entered wrong by the agent and I'm going to get an angry collections notice in like 6 months.
One would think AA wants their fee money, no? So bizarre
I talked to the Twitter team over a week ago who in turn looked up the reservation and said that everything was in a queue and should be charged "soon"
However, still no charge. I'm still worried that my card number was entered wrong by the agent and I'm going to get an angry collections notice in like 6 months.
One would think AA wants their fee money, no? So bizarre
Jun 9, 2016, 6:34 am
#169
Join Date: Jun 2014
Posts: 57
I probably already know an answer to this but just wanted to confirm if there's a way to get the miles back if the flight was missed & the passenger didn't flew? The ticket was never canceled & it was booked using AA miles for Etihad?
Jun 9, 2016, 7:00 am
#170
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Moderator action
Question transferred from Citi forum to AA. The source of the miles (Citi card) has no bearing on the answer which is determined by AAdvantage policy.
Jun 9, 2016, 9:09 am
#171
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
If the miles can be redeposited for an unused award, $150 if other than Executive Platinum.
We will merge this into http://www.flyertalk.com/forum/ameri...l-changes.html soon. You may wish to have a look (including the wikipost at the top of the page). /Moderator
Jun 9, 2016, 1:00 pm
#172
Join Date: Jun 2014
Posts: 57
Call.
If the miles can be redeposited for an unused award, $150 if other than Executive Platinum.
We will merge this into http://www.flyertalk.com/forum/ameri...l-changes.html soon. You may wish to have a look (including the wikipost at the top of the page). /Moderator
If the miles can be redeposited for an unused award, $150 if other than Executive Platinum.
We will merge this into http://www.flyertalk.com/forum/ameri...l-changes.html soon. You may wish to have a look (including the wikipost at the top of the page). /Moderator
Jun 9, 2016, 8:58 pm
#173
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
And you should have had your "real" taxes refunded...
Happy wandering
Fred
Happy wandering
Fred
Jun 14, 2016, 9:48 pm
#174
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
I had an AA award booking cancelled on Monday a week ago (June 6), was for flights on Alaska Airlines and sure enough the booking vanished from both AA and Alaska websites. I saw that a pre-authorization appear on my credit-card but no charge and no redeposit of miles yet. Also called-in and was told it was in the queue. Are there issues with award cancel/redeposit recently?
Jun 14, 2016, 11:09 pm
#175
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
I had an AA award booking cancelled on Monday a week ago (June 6), was for flights on Alaska Airlines and sure enough the booking vanished from both AA and Alaska websites. I saw that a pre-authorization appear on my credit-card but no charge and no redeposit of miles yet. Also called-in and was told it was in the queue. Are there issues with award cancel/redeposit recently?
Jun 18, 2016, 2:14 pm
#176
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Although there does seem to be some inconsistencies, per this thread.
(e.g. people getting points redeposited immediately but fees not charged 'til much later (or never).
12 days later and still no fees charged and no points redeposited.
<edit> However, refundable taxes/fees were credited on June 17 for the cancelled tickets.
(e.g. people getting points redeposited immediately but fees not charged 'til much later (or never).
12 days later and still no fees charged and no points redeposited.
<edit> However, refundable taxes/fees were credited on June 17 for the cancelled tickets.
Last edited by robsaw; Jun 19, 2016 at 1:55 pm
Jun 22, 2016, 9:58 am
#177
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Although there does seem to be some inconsistencies, per this thread.
(e.g. people getting points redeposited immediately but fees not charged 'til much later (or never).
12 days later and still no fees charged and no points redeposited.
<edit> However, refundable taxes/fees were credited on June 17 for the cancelled tickets.
(e.g. people getting points redeposited immediately but fees not charged 'til much later (or never).
12 days later and still no fees charged and no points redeposited.
<edit> However, refundable taxes/fees were credited on June 17 for the cancelled tickets.
Jul 1, 2016, 8:45 pm
#178
Join Date: Aug 2011
Location: DC
Posts: 195
Thanks to all who have posted their experiences here. I decided today to cancel two one-way awards I had ticketed a while back, and based on the feedback here I was a little apprehensive - but luckily, everything went very smoothly. Hopefully AA has fixed the issues others had to deal with.
My two award tickets were on two separate PNRs and were both for one traveler. I called and said I had two award tickets that I wanted to cancel and reinstate the mileage for. CSR asked for the first PNR, then the second one, confirmed both were associated with the same account (mine) and confirmed the fee would be $150 plus $25 for the second one. My card had a $175 pending charge within minutes and the miles reappeared in my account just as quickly.
My two award tickets were on two separate PNRs and were both for one traveler. I called and said I had two award tickets that I wanted to cancel and reinstate the mileage for. CSR asked for the first PNR, then the second one, confirmed both were associated with the same account (mine) and confirmed the fee would be $150 plus $25 for the second one. My card had a $175 pending charge within minutes and the miles reappeared in my account just as quickly.
Jul 2, 2016, 2:15 pm
#179
Join Date: Dec 2012
Location: The “Sunshine Coast”
Programs: BAEC Gold, Hilton Diamond
Posts: 245
Hi all, on the search tool for award tickets I'm looking for a particular routing but online prices it up as two seperate tickets. What I'm looking for is SEA-LAX-AUS-LHR (First Saver) award.
If I ring AA would they be able to manually book the itinerary for 85K instead of 85K & 25K?
If I ring AA would they be able to manually book the itinerary for 85K instead of 85K & 25K?
Jul 11, 2016, 7:33 pm
#180
Join Date: Sep 2009
Posts: 17
Only $25 redeposit fee for additional AA award cancelations?
I have an AA award ticket (on ML & CX) that I need to cancel by January. I've already pushed the dates as far into the future as I can, and I doubt the flights will be significantly rescheduled. So I know I'll probably have to pay the $150 redeposit fee.
Now if I ticket another award, but later decide to cancel that award, would I be able to cancel & redeposit both tickets into my account for $150 + $25? I know I would need to cancel both tickets at the same time and into the same account.
Now if I ticket another award, but later decide to cancel that award, would I be able to cancel & redeposit both tickets into my account for $150 + $25? I know I would need to cancel both tickets at the same time and into the same account.
Last edited by raygromer; Jul 11, 2016 at 11:55 pm