Mar 20, 2016, 9:00 pm
Last edit by: JDiver
Award Reinstatement / Miles Redeposit / Expired Miles Reinstatement (Awards secured by 30 June 2020)
NOTE: This thread is obsolescent, and doesn’t apply to awards secured after 30 June 2020. See this thread for changes in effect 1 July 2020.
AAdvantage award reinstatement / reissuance charges Link
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Reinstating flight awards Link
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
- The reinstatement charge is $150 per account for the first award ticket.
- Additional award tickets reinstated to the same account at the same time will have a $25 charge per ticket
- This fee will be waived for Executive Platinum (and Concierge Key) members using miles from their account
Expired miles may also be reinstated within an 18 month period of time, but these will generally require a reinstatement fee or a reingagement requirement that will require certain levels of AA travel. There’s no other way known to reactivate an account with miles reinstated, though it’s theoretically possible to petition AAdvantage customer service for mercy in force majeure issues (e.g. military deployment or other condition beyond one’s control). Contact AA for your specific situation.
AA award miles reinstatement / redeposit fees, issues, questions thru 30 Jun 2020
Aug 21, 2015, 3:17 pm
#91
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Put simply
You have an award booking
Award bookings have a $150 redeposit charge
How do you have any case?
That Qantas Airways may be offering free cancellations is irrelevant
As mentioned by another poster, even with the events in Boston, AA allowed free changes, not penalty free cancellations
If the airline operating your flight was to cancel the service, then indeed you will get a refund.
If you chose not to take out insurance to cover such events, then why should AA have to act as a free insurance provider rather than you paying the fees?
Aug 21, 2015, 3:30 pm
#92
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
What some of us advise is to move the booking out, because schedules change. If a schedule change occurs that is over, say, two hours or alters your connection significantly, you would be able to cancel and redeposit the miles without charge. @:-)
There's a much greater chance of significant schedule changes than an outright cancellation.
Aug 21, 2015, 4:52 pm
#93
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
No, that is not what people have advised, as there's not so much probability that will occur.
What some of us advise is to move the booking out, because schedules change. If a schedule change occurs that is over, say, two hours or alters your connection significantly, you would be able to cancel and redeposit the miles without charge. @:-)
There's a much greater chance of significant schedule changes than an outright cancellation.
What some of us advise is to move the booking out, because schedules change. If a schedule change occurs that is over, say, two hours or alters your connection significantly, you would be able to cancel and redeposit the miles without charge. @:-)
There's a much greater chance of significant schedule changes than an outright cancellation.
Sorry i wasnt clear . I meant people have advised exactly what you have spelt out .
Aug 21, 2015, 4:59 pm
#94
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
Looking at the facts , I cannot see how you have any case
Put simply
You have an award booking
Award bookings have a $150 redeposit charge
How do you have any case?
That Qantas Airways may be offering free cancellations is irrelevant
As mentioned by another poster, even with the events in Boston, AA allowed free changes, not penalty free cancellations
If the airline operating your flight was to cancel the service, then indeed you will get a refund.
If you chose not to take out insurance to cover such events, then why should AA have to act as a free insurance provider rather than you paying the fees?
Put simply
You have an award booking
Award bookings have a $150 redeposit charge
How do you have any case?
That Qantas Airways may be offering free cancellations is irrelevant
As mentioned by another poster, even with the events in Boston, AA allowed free changes, not penalty free cancellations
If the airline operating your flight was to cancel the service, then indeed you will get a refund.
If you chose not to take out insurance to cover such events, then why should AA have to act as a free insurance provider rather than you paying the fees?
I didnt realise until earlier that following the Boston tragedy airlines only offered free changes not cancelations. That makes a big difference.
The fact that the final leg is on Cathay (hong kong to BKK return) is relevant though. The Hong Kong govt have issued an advisory that only essential travel should be taken. I also believe that Cathay are allowing waiver free cancelations.
I am an experienced traveler but i have really learnt a lot in the last few days and I am very thankful to people like yourself who have taken the time to give me their advice and points of view.
Aug 21, 2015, 7:15 pm
#95
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
I didnt realise until earlier that following the Boston tragedy airlines only offered free changes not cancelations. That makes a big difference.
The fact that the final leg is on Cathay (hong kong to BKK return) is relevant though. The Hong Kong govt have issued an advisory that only essential travel should be taken. I also believe that Cathay are allowing waiver free cancelations.
The fact that the final leg is on Cathay (hong kong to BKK return) is relevant though. The Hong Kong govt have issued an advisory that only essential travel should be taken. I also believe that Cathay are allowing waiver free cancelations.
You can change to another date free of charge within the validity period of the ticket subject to availability or can cancel and get a refund with a fairly small cancellation penalty of $150
Aug 21, 2015, 7:30 pm
#96
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
What Cathay Pacific is offering on its fares that it offers is irrelevant; you haven't purchased a Cathay fare, but an AA fare and it is AA's terms / any waivers that are relevant
You can change to another date free of charge within the validity period of the ticket subject to availability or can cancel and get a refund with a fairly small cancellation penalty of $150
You can change to another date free of charge within the validity period of the ticket subject to availability or can cancel and get a refund with a fairly small cancellation penalty of $150
Fair points.
Aug 21, 2015, 10:03 pm
#97
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
The OP asked for an unbiased opion...
You are canceling due to your own decision -- not the issues in BKK. You are trying to use the issues in BKK as a way to get around paying the redeposit fee.
Personally, I think that is unfair. But, if you haven't cancelled yet, call back and say that you are cancelled due to the US gov't advisory on travel. Keep everything else quiet. If they say it will be $150 say that the travel advisory by the gov't should make this an involuntary decision and that you are heeding to gov't advisories and recommendations. Basically keep to the US advisory for US citizen'she safety.
You are canceling due to your own decision -- not the issues in BKK. You are trying to use the issues in BKK as a way to get around paying the redeposit fee.
Personally, I think that is unfair. But, if you haven't cancelled yet, call back and say that you are cancelled due to the US gov't advisory on travel. Keep everything else quiet. If they say it will be $150 say that the travel advisory by the gov't should make this an involuntary decision and that you are heeding to gov't advisories and recommendations. Basically keep to the US advisory for US citizen'she safety.
Aug 21, 2015, 10:14 pm
#98
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,604
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
The problem is that AA does not assess a charge for merely canceling an award ticket. It only assesses a charge if one wants to re-deposit the miles associated with the award ticket.
Originally Posted by AAExecPlatFlier
The OP asked for an unbiased opion...
You are canceling due to your own decision -- not the issues in BKK. You are trying to use the issues in BKK as a way to get around paying the redeposit fee.
Personally, I think that is unfair. But, if you haven't cancelled yet, call back and say that you are cancelled due to the US gov't advisory on travel. Keep everything else quiet. If they say it will be $150 say that the travel advisory by the gov't should make this an involuntary decision and that you are heeding to gov't advisories and recommendations. Basically keep to the US advisory for US citizen'she safety.
You are canceling due to your own decision -- not the issues in BKK. You are trying to use the issues in BKK as a way to get around paying the redeposit fee.
Personally, I think that is unfair. But, if you haven't cancelled yet, call back and say that you are cancelled due to the US gov't advisory on travel. Keep everything else quiet. If they say it will be $150 say that the travel advisory by the gov't should make this an involuntary decision and that you are heeding to gov't advisories and recommendations. Basically keep to the US advisory for US citizen'she safety.
Aug 22, 2015, 10:26 am
#99
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
The OP asked for an unbiased opion...
You are canceling due to your own decision -- not the issues in BKK. You are trying to use the issues in BKK as a way to get around paying the redeposit fee.
Personally, I think that is unfair. But, if you haven't cancelled yet, call back and say that you are cancelled due to the US gov't advisory on travel. Keep everything else quiet. If they say it will be $150 say that the travel advisory by the gov't should make this an involuntary decision and that you are heeding to gov't advisories and recommendations. Basically keep to the US advisory for US citizen'she safety.
You are canceling due to your own decision -- not the issues in BKK. You are trying to use the issues in BKK as a way to get around paying the redeposit fee.
Personally, I think that is unfair. But, if you haven't cancelled yet, call back and say that you are cancelled due to the US gov't advisory on travel. Keep everything else quiet. If they say it will be $150 say that the travel advisory by the gov't should make this an involuntary decision and that you are heeding to gov't advisories and recommendations. Basically keep to the US advisory for US citizen'she safety.
I AM canceling solely due to the situation in Bangkok. I just cant put my family at risk and feel that the many advisories from govts and travel agents should be heeded.
I lived through the IRA bombings in London and various other tragedies but i cant allow my wife and son to be there at this time.
I have written to AA explaining in detail .
Aug 22, 2015, 10:28 am
#100
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
The problem is that AA does not assess a charge for merely canceling an award ticket. It only assesses a charge if one wants to re-deposit the miles associated with the award ticket.
The problem is that AA does not assess a charge for merely canceling an award ticket. It only assesses a charge if one wants to re-deposit the miles associated with the award ticket.
Thats the problem in a nutshell.
Aug 22, 2015, 10:40 am
#101
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Sorry i dont quite understand.
I AM canceling solely due to the situation in Bangkok. I just cant put my family at risk and feel that the many advisories from govts and travel agents should be heeded.
I lived through the IRA bombings in London and various other tragedies but i cant allow my wife and son to be there at this time.
I have written to AA explaining in detail .
I AM canceling solely due to the situation in Bangkok. I just cant put my family at risk and feel that the many advisories from govts and travel agents should be heeded.
I lived through the IRA bombings in London and various other tragedies but i cant allow my wife and son to be there at this time.
I have written to AA explaining in detail .
Most people at airiness or elsewhere don't really care nor want to hear about your or my life experiences and challenges.
If you haven't cancelled, you have been presented with a number of alternative scenarios to consider.
Aug 22, 2015, 3:08 pm
#102
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Sorry i dont quite understand.
I AM canceling solely due to the situation in Bangkok. I just cant put my family at risk and feel that the many advisories from govts and travel agents should be heeded.
I lived through the IRA bombings in London and various other tragedies but i cant allow my wife and son to be there at this time.
I have written to AA explaining in detail .
I AM canceling solely due to the situation in Bangkok. I just cant put my family at risk and feel that the many advisories from govts and travel agents should be heeded.
I lived through the IRA bombings in London and various other tragedies but i cant allow my wife and son to be there at this time.
I have written to AA explaining in detail .
Is/did the flight operate?
If it does/did , then there is nothing stopping you travelling other then your own preferences
If you choose to self insure , then accept that you are going to be the one paying out should situations occur
Aug 22, 2015, 8:03 pm
#103
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
I was answering a previous poster who said "You are canceling due to your own decision -- not the issues in BKK. You are trying to use the issues in BKK as a way to get around paying the redeposit fee. "
That is simply not true. I am canceling only because of the situation there .
In answer to your questions :
1. Yes the flight is operating at this moment.
2 Yes I accept i will pay out if I have to.
Aug 22, 2015, 8:05 pm
#104
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
If you've cancelled already, your only choices are: abandon the miles, pay the redeposit fees and write and appeal. I don't have much regard forbthevformer and little hope for the latter; airline personnel aren't known as much for their empathy as for going by the book they wrote and saying "no".
Most people at airiness or elsewhere don't really care nor want to hear about your or my life experiences and challenges.
If you haven't cancelled, you have been presented with a number of alternative scenarios to consider.
Most people at airiness or elsewhere don't really care nor want to hear about your or my life experiences and challenges.
If you haven't cancelled, you have been presented with a number of alternative scenarios to consider.
I appreciate the input .
Aug 22, 2015, 8:09 pm
#105
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
Here is a report from the hotel my wife and I plus my son were due to stay in for our vacation.
"Guests at the Grand Hyatt recounted the horrific moments after the explosion:
Francesco Fabbiani was relaxing with his wife and three children on the fifth floor swimming pool of the Grand Hyatt Erawan hotel in the heart of Bangkok when he heard a loud bang. "I felt the entire building shake and the water was splashing back and forth," the 44 year-old Italian from South Tirol said. "It was actually my son who noticed it at first: small bits of debris and body parts landing in the pool area... There was smoke and screaming..."
For anyone to suggest i am using the Bangkok situation as a way to get around paying the redeposit fees are totally wrong and I find that insulting.
"Guests at the Grand Hyatt recounted the horrific moments after the explosion:
Francesco Fabbiani was relaxing with his wife and three children on the fifth floor swimming pool of the Grand Hyatt Erawan hotel in the heart of Bangkok when he heard a loud bang. "I felt the entire building shake and the water was splashing back and forth," the 44 year-old Italian from South Tirol said. "It was actually my son who noticed it at first: small bits of debris and body parts landing in the pool area... There was smoke and screaming..."
For anyone to suggest i am using the Bangkok situation as a way to get around paying the redeposit fees are totally wrong and I find that insulting.