Mar 20, 2016, 9:00 pm
Last edit by: JDiver
Award Reinstatement / Miles Redeposit / Expired Miles Reinstatement (Awards secured by 30 June 2020)
NOTE: This thread is obsolescent, and doesn’t apply to awards secured after 30 June 2020. See this thread for changes in effect 1 July 2020.
AAdvantage award reinstatement / reissuance charges Link
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Reinstating flight awards Link
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
- The reinstatement charge is $150 per account for the first award ticket.
- Additional award tickets reinstated to the same account at the same time will have a $25 charge per ticket
- This fee will be waived for Executive Platinum (and Concierge Key) members using miles from their account
Expired miles may also be reinstated within an 18 month period of time, but these will generally require a reinstatement fee or a reingagement requirement that will require certain levels of AA travel. There’s no other way known to reactivate an account with miles reinstated, though it’s theoretically possible to petition AAdvantage customer service for mercy in force majeure issues (e.g. military deployment or other condition beyond one’s control). Contact AA for your specific situation.
AA award miles reinstatement / redeposit fees, issues, questions thru 30 Jun 2020
Nov 25, 2015, 11:45 am
#137
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
Update:
Out of the blue, AAdvantage Customer Service e-mailed me and refunded $150 by way of an eVoucher. Not totally happy with this considering it was their fault, but we're getting somewhere. I think this might have been prompted by a complaint through Twitter about 2 days ago.
And after 4 calls, I was able to get an agent to drop the last two segments from my award without charging the fee.
In sum, my rate of success finding AAgents who know the rules has dropped off a cliff. I wonder if I've just been drawing the short end of the stick and ending up with pmUS agents.
Out of the blue, AAdvantage Customer Service e-mailed me and refunded $150 by way of an eVoucher. Not totally happy with this considering it was their fault, but we're getting somewhere. I think this might have been prompted by a complaint through Twitter about 2 days ago.
And after 4 calls, I was able to get an agent to drop the last two segments from my award without charging the fee.
In sum, my rate of success finding AAgents who know the rules has dropped off a cliff. I wonder if I've just been drawing the short end of the stick and ending up with pmUS agents.
Nov 25, 2015, 12:03 pm
#138
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Update:
Out of the blue, AAdvantage Customer Service e-mailed me and refunded $150 by way of an eVoucher. Not totally happy with this considering it was their fault, but we're getting somewhere. I think this might have been prompted by a complaint through Twitter about 2 days ago.
And after 4 calls, I was able to get an agent to drop the last two segments from my award without charging the fee.
Out of the blue, AAdvantage Customer Service e-mailed me and refunded $150 by way of an eVoucher. Not totally happy with this considering it was their fault, but we're getting somewhere. I think this might have been prompted by a complaint through Twitter about 2 days ago.
And after 4 calls, I was able to get an agent to drop the last two segments from my award without charging the fee.
I'd say it's definitely not just you at all-- I'd say there are many here who have a similar feeling in recent months.
Dec 24, 2015, 10:35 pm
#139
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
An additional wrinkle to anyone booking awards using a call center outside of the US: I attempted to cancel and reinstate two awards at the same time via the Japan call center (which seems to have forwarded elsewhere) to the same account, and was also advised it would be $150 per reinstatement if the PNRs were separate. This was confirmed twice by the agent despite what it said on the website *and* what I was told by AA in the US, and they would not budge.
So why not simply cancel via the US call center? Because my award was issued in JPY, the US apparently cannot issue refunds -- they must be done via one of the Asia-Pacific call centers. Absolutely ridiculous.
To spare myself some sanity I only cancelled the tickets and asked the US agent to add notes to my record clarifying that I should only be charged $175 to reinstate miles from both tickets. I'll try calling one of the Asia-Pacific centers again in the new year to see if it worked.
Long story short: if you're not an EXP and you think you might need to cancel an award or two, book your awards via the US call center, as the non-US centers do not seem to be playing by the same rules.
So why not simply cancel via the US call center? Because my award was issued in JPY, the US apparently cannot issue refunds -- they must be done via one of the Asia-Pacific call centers. Absolutely ridiculous.
To spare myself some sanity I only cancelled the tickets and asked the US agent to add notes to my record clarifying that I should only be charged $175 to reinstate miles from both tickets. I'll try calling one of the Asia-Pacific centers again in the new year to see if it worked.
Long story short: if you're not an EXP and you think you might need to cancel an award or two, book your awards via the US call center, as the non-US centers do not seem to be playing by the same rules.
Jan 28, 2016, 12:24 am
#140
Join Date: Feb 2002
Location: SFO, SJC
Programs: Restarting life as UA newb; AA Lifetime Gold
Posts: 914
How many redeposit fees if I cancel this Award trip?
I booked LAX-PPT (Y) and PPT LAX-SFO (J) for 2 people using Awards.
Let's say I were to cancel this and redeposit. Would I be charged $150+25? Or $150+25*3?
Thanks!
Let's say I were to cancel this and redeposit. Would I be charged $150+25? Or $150+25*3?
Thanks!
Jan 28, 2016, 5:00 am
#141
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
One-way or RT?
Jan 28, 2016, 5:18 am
#142
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
All on the same ticket? Did the miles come out of a single account?
Jan 28, 2016, 10:47 am
#143
Join Date: Feb 2002
Location: SFO, SJC
Programs: Restarting life as UA newb; AA Lifetime Gold
Posts: 914
The question I have is what would happen if I cancelled the entire round-trip.
The miles all came out of a single account.
All the segments for both pax were booked at the same time - so I think it would be one ticket.
The miles all came out of a single account.
All the segments for both pax were booked at the same time - so I think it would be one ticket.
Feb 17, 2016, 6:29 pm
#144
Join Date: Dec 2002
Location: Palm Springs ca
Programs: aa lifetime platinum
Posts: 747
Redeposit fee for round trip awards
hello all:
there may be technically no such thing but I am canceling a round trip qr award
and redepositing the miles - there are 2 of us on the same PNR so would that that be like redepositing two one way awards for each of us with a 50 charge for the second person .
are there written rules on this somewhere?
i have a feeling it would be like two one way awards .
thanks.
there may be technically no such thing but I am canceling a round trip qr award
and redepositing the miles - there are 2 of us on the same PNR so would that that be like redepositing two one way awards for each of us with a 50 charge for the second person .
are there written rules on this somewhere?
i have a feeling it would be like two one way awards .
thanks.
Feb 17, 2016, 6:35 pm
#145
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,604
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
If both roundtrip awards were booked at the same time with miles from the same account, then expect to be charged a total of $175 ($150 + $25). If the outbound awards were booked at a different time than the return awards, then expect to be charged a total of $225 ($150 + $25 + $25 + $25).
Of course, if there has been a substantial schedule change since you booked, then there should be no re-deposit fee.
If both roundtrip awards were booked at the same time with miles from the same account, then expect to be charged a total of $175 ($150 + $25). If the outbound awards were booked at a different time than the return awards, then expect to be charged a total of $225 ($150 + $25 + $25 + $25).
Of course, if there has been a substantial schedule change since you booked, then there should be no re-deposit fee.
Feb 18, 2016, 12:00 am
#146
Join Date: Dec 2002
Location: Palm Springs ca
Programs: aa lifetime platinum
Posts: 747
thanks. not as bad as i feared.
Mar 4, 2016, 10:57 am
#147
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
Mile reinstatement fee for separate PNR
Mile reinstatement fee for separate PNR
I am on the phone now with AA. They are saying that separate PNR requires separate $150 fee, rather than the $25 additional ticket fee.
All bookings are from the same AA account.
Where can I refer to the correct AA policy?
Update:
After escalating to the 3rd level (agent -> supervisor -> manager), the correct $25 policy is confirmed.
I am on the phone now with AA. They are saying that separate PNR requires separate $150 fee, rather than the $25 additional ticket fee.
All bookings are from the same AA account.
Where can I refer to the correct AA policy?
Update:
After escalating to the 3rd level (agent -> supervisor -> manager), the correct $25 policy is confirmed.
Last edited by geclub1; Mar 4, 2016 at 11:59 am
Mar 4, 2016, 11:54 am
#148
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
My impression is as follows; the correct policy is, if the miles for multiple pax came out of the same account, it is $150 first ticket, $25 ea addl if miles are all being reinstated at the same time. Makes no difference whether in separate or same PNR. They have to adjust the numbers manually in the PNR.
Maybe the agent mentioned was either new and unfamiliar with the policy or just confused. But if it comes up on the next call, rather than argue it might be worth asking for a supervisor again. They do have a lot of new-to-function AAdvantage agents on the phones now.
Maybe the agent mentioned was either new and unfamiliar with the policy or just confused. But if it comes up on the next call, rather than argue it might be worth asking for a supervisor again. They do have a lot of new-to-function AAdvantage agents on the phones now.
Today (4Mar16), I called in to reinstate miles from various PNR.
Front-line agent and her supervisor both claimed the separate $150 being "the policy and" they "know them well."
The supervisor entertained my request for him to talk to his manager and he then came back with the "good news" that his manager allows him to "only" charge me $25 per additional ticket.
JonNYC's correct policy remained correct!
Mar 4, 2016, 3:59 pm
#149
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Providing a current datapoint with regard to this.
Today (4Mar16), I called in to reinstate miles from various PNR.
Front-line agent and her supervisor both claimed the separate $150 being "the policy and" they "know them well."
The supervisor entertained my request for him to talk to his manager and he then came back with the "good news" that his manager allows him to "only" charge me $25 per additional ticket.
JonNYC's correct policy remained correct!
Today (4Mar16), I called in to reinstate miles from various PNR.
Front-line agent and her supervisor both claimed the separate $150 being "the policy and" they "know them well."
The supervisor entertained my request for him to talk to his manager and he then came back with the "good news" that his manager allows him to "only" charge me $25 per additional ticket.
JonNYC's correct policy remained correct!
Mar 4, 2016, 4:23 pm
#150
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Mile reinstatement fee for separate PNR
I am on the phone now with AA. They are saying that separate PNR requires separate $150 fee, rather than the $25 additional ticket fee.
All bookings are from the same AA account.
Where can I refer to the correct AA policy?
Update:
After escalating to the 3rd level (agent -> supervisor -> manager), the correct $25 policy is confirmed.
I am on the phone now with AA. They are saying that separate PNR requires separate $150 fee, rather than the $25 additional ticket fee.
All bookings are from the same AA account.
Where can I refer to the correct AA policy?
Update:
After escalating to the 3rd level (agent -> supervisor -> manager), the correct $25 policy is confirmed.
And we're moving this to the proper thread. /Moderator