Mar 20, 2016, 9:00 pm
Last edit by: JDiver
Award Reinstatement / Miles Redeposit / Expired Miles Reinstatement (Awards secured by 30 June 2020)
NOTE: This thread is obsolescent, and doesn’t apply to awards secured after 30 June 2020. See this thread for changes in effect 1 July 2020.
AAdvantage award reinstatement / reissuance charges Link
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Reinstating flight awards Link
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
- The reinstatement charge is $150 per account for the first award ticket.
- Additional award tickets reinstated to the same account at the same time will have a $25 charge per ticket
- This fee will be waived for Executive Platinum (and Concierge Key) members using miles from their account
Expired miles may also be reinstated within an 18 month period of time, but these will generally require a reinstatement fee or a reingagement requirement that will require certain levels of AA travel. There’s no other way known to reactivate an account with miles reinstated, though it’s theoretically possible to petition AAdvantage customer service for mercy in force majeure issues (e.g. military deployment or other condition beyond one’s control). Contact AA for your specific situation.
AA award miles reinstatement / redeposit fees, issues, questions thru 30 Jun 2020
Feb 13, 2017, 9:00 am
#226
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
And especially about what a knuckle-dragging idiot he is.
This is but one of thousands of examples of what a disingenuous, deceitful boob he is:
http://www.flyertalk.com/forum/25703514-post6.html
To quote the man himself:
Originally Posted by Elliot.org
Truth is, we don’t need to manufacture any controversies when it comes to airlines. We have enough real ones already.
...And that the blogosphere, eager for another story trashing airline customer service, pounced on it.
...And that the blogosphere, eager for another story trashing airline customer service, pounced on it.
Last edited by JonNYC; Feb 13, 2017 at 9:19 am
Feb 13, 2017, 9:02 am
#227
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
There are literally millions of cancer survivors in the US, the vast majority of whom don't stoop to attempting to cash in on their experience (or enabling miserable hacks like Elliott).
Feb 13, 2017, 9:37 am
#228
Join Date: Nov 2015
Location: SNA LAX
Programs: AA PLT
Posts: 116
Expiration is expiration but would be curious to know how far past the date this was as a reference point.
I don't mean to compare but my best friend battled brain cancer for 7 years and still managed to check email and stay online (even during the most terrible of treatments). As rjw242 mentioned how is the person in the article an exception?
I've had gripes with American over the years but my own personal experience is they have shown me compassion during some major hardships on more than a few occasions.
I don't mean to compare but my best friend battled brain cancer for 7 years and still managed to check email and stay online (even during the most terrible of treatments). As rjw242 mentioned how is the person in the article an exception?
I've had gripes with American over the years but my own personal experience is they have shown me compassion during some major hardships on more than a few occasions.
Feb 13, 2017, 11:10 am
#230
Join Date: Jul 2011
Posts: 2,317
can sign up for a credit card and get literally half of them back virtually for spending normal amounts with little hardship for people who have managed to accumulate 90k in the past
Feb 13, 2017, 11:18 am
#231
Join Date: Nov 2011
Programs: AA
Posts: 377
Could one have signed up for AAdvantage Dining, even without an AA-branded credit card, and earned miles? For a period when I didn't fly AA or have an AA-branded card, I recall no issues keeping my account active using that method.
Feb 13, 2017, 11:35 am
#232
Join Date: Dec 2006
Posts: 501
I for one was very pleased with AA. My wife had a critical diagnosis about a year ago and at the time we had award reservations for both Hawaii and Europe. We needed a physician letter but for both reservations the miles were put back in our accounts without any fees. One way to Hawaii was with HA miles. They did charge a fee to put the miles back. We also had one leg on Jet Blue that we paid for and they would not refund the $$ but gave us a credit.
All in all my kudos to AA for at least in my case they came through.
All in all my kudos to AA for at least in my case they came through.
Feb 13, 2017, 12:00 pm
#233
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
I went through cancer treatments and didn't let any of my miles expire - AA, UA, or AS, and I only fly AA these days. She's just trying to guilt AA into some freebies using her cancer as an excuse. As a cancer survivor this sickens me, almost as much as those people who set up a "gofundme" without any evidence that it's actually paying for treatments.
Feb 13, 2017, 12:34 pm
#234
Join Date: Apr 2016
Programs: AA EXP, SPG GLD, Starbucks (SBUX) Super Duper Executive Gold Global Priority Platinum Prestige
Posts: 69
The reactions can be seen as embittering
Is the survivor entitled the miles? Clearly "no" under AA's program rules. However, not granting her a gesture of goodwill based on her circumstances is a reputational risk whose impacts far outweigh any cost-saving benefit from a strict reading of the rules. The cost to mitigating the risk was a one time exception that either no one would hear about or would become a great media story. And, this is without taking into consideration the moral questions... just my two cents as an analyst
Is the survivor entitled the miles? Clearly "no" under AA's program rules. However, not granting her a gesture of goodwill based on her circumstances is a reputational risk whose impacts far outweigh any cost-saving benefit from a strict reading of the rules. The cost to mitigating the risk was a one time exception that either no one would hear about or would become a great media story. And, this is without taking into consideration the moral questions... just my two cents as an analyst
Feb 13, 2017, 1:54 pm
#235
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
As an analyst, do you claim to have access to the confidential AA data needed to support such a statement of fact?
Feb 13, 2017, 2:13 pm
#236
Join Date: Apr 2016
Programs: AA EXP, SPG GLD, Starbucks (SBUX) Super Duper Executive Gold Global Priority Platinum Prestige
Posts: 69
statement of fact - would my statement be more agreeable if I added qualifiers like "could" and "might" or should I be penalized for saying something I so strongly believe in? again you got me, no quantifiable data to support... but that shouldn't surprise you if you have knowledge of risk management. how do we qualify reputational and regulatory risk (esp. in my industry) when the best judgment of the political/regulatory climate or a customer reaction is an 80/20 or best guess? we can only state our belief that the likelihood of a risk is X and an impact is Y, then get weigh-in from second-line risk officers. coming from a more conservative industry in terms of reputational risk evaluations, that was my assessment. you may feel free to disagree and point out why
Feb 13, 2017, 7:15 pm
#237
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
At the bottom of the Elliott article:
Originally Posted by Elliott.org
Should we try to help Pam Kalra retrieve her miles?
- No (78%, 838 Votes)
- Yes (22%, 233 Votes)
Feb 13, 2017, 7:29 pm
#238
Join Date: Sep 2016
Programs: AA Plat
Posts: 122
<redacted> It really does anger me, a cancer survivor as well as having family cancer survivors. AA reinstated award tickets for no fee with doctors orders were sent in for our family. We did out due diligence and contacted AA respectfully when the ticket was still valid (12 months)- mileage expiration date is 18 months from the last activity date- even a magazine order can keep mileage active. During that 18 month period, surely a person or family member is keeping track of things of value and financial issues.
Using cancer as an excuse to bash a company for following their policy is deplorable. Be an adult and be accountable.
Using cancer as an excuse to bash a company for following their policy is deplorable. Be an adult and be accountable.
Last edited by JDiver; Feb 13, 2017 at 10:43 pm Reason: Redacted discussion of moderator actions
Feb 14, 2017, 9:14 am
#239
Join Date: Jul 2009
Programs: none
Posts: 1,669
The results of this survey can be used to prove anything you want. Assuming the numbers are accurate (i.e., they reflect the actual responses), the population is self-selecting. Only those who care to answer actually responded, not a scientifically based survey.
Feb 14, 2017, 9:26 am
#240
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Silver, UA Silver (via Marr), Marr LTT, HH Gold (via cc), Hyatt Disc
Posts: 1,039
[QUOTE=flyerguy1975;27905623 During that 18 month period, surely a person or family member is keeping track of things of value and financial issues.[/QUOTE]
+1. I imagine they, or a proxy, were able to pay their mortgage, utility and other bills on time, not overdraw their bank accounts, pay taxes etc during this time. The fact that they neglected their AA account indicates they thought of it as low value.
+1. I imagine they, or a proxy, were able to pay their mortgage, utility and other bills on time, not overdraw their bank accounts, pay taxes etc during this time. The fact that they neglected their AA account indicates they thought of it as low value.