AA award miles reinstatement / redeposit fees, issues, questions thru 30 Jun 2020
|
|||
#1
Original Poster
Join Date: Jul 2011
Posts: 50
AA award miles reinstatement / redeposit fees, issues, questions thru 30 Jun 2020
1. I just learned a ticket I booked for a family member cannot be used due to a sudden medical issue. The 12500 miles are not worth the $150 reinstatement fee. That fee is excessive. I believe the only other time I've cancelled an award flight was on Virgin America, and it was only $75 to reinstate the miles. And of course Southwest charges $0.
Isn't it counterproductive to charge more for a reinstatement than the miles are worth? I'm not going to go to the hassle of cancelling now, they can find out at the gate.
2. I was booking a flight 2 weeks out. AA charges a $75 late fee, BA, for the same flight, charges $5. I think other airlines that charge this fee only do so 2 weeks rather than 3 weeks before travel. Maybe they have become worse too.
I don't mind fees for actual service, but this just seems to be random nickel and diming.
Isn't it counterproductive to charge more for a reinstatement than the miles are worth? I'm not going to go to the hassle of cancelling now, they can find out at the gate.
2. I was booking a flight 2 weeks out. AA charges a $75 late fee, BA, for the same flight, charges $5. I think other airlines that charge this fee only do so 2 weeks rather than 3 weeks before travel. Maybe they have become worse too.
I don't mind fees for actual service, but this just seems to be random nickel and diming.
Last edited by JDiver; Mar 20, 16 at 9:04 pm Reason: Restore original post content
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 42,126
There is no cost to cancel the ticket, the cost is only associated with re-depositing the miles if you wish to
If the passenger is likely to be able to use the ticket before its expiry date, then can always change the date to another date for free
I would suggest that 12,500 miles is worth more than $150 rather than the miles being worth less than $150. To purchase 12,000 miles would cost $384.75
As far as how other schemes work, different schemes are better in some ways and worse in others
BA may allow a late booking, but generally the redemption rates may be quite high plus a lot more charges in carrier surcharges
e.g. for LHR-SYD AA would charge 80,000 points plus taxes ( and surcharges if on BA ) for a 1st class flight vs 150,000 points plus carrier surcharges plus taxes
I would suggest that a $75 booking fee would be better
If the passenger is likely to be able to use the ticket before its expiry date, then can always change the date to another date for free
I would suggest that 12,500 miles is worth more than $150 rather than the miles being worth less than $150. To purchase 12,000 miles would cost $384.75
As far as how other schemes work, different schemes are better in some ways and worse in others
BA may allow a late booking, but generally the redemption rates may be quite high plus a lot more charges in carrier surcharges
e.g. for LHR-SYD AA would charge 80,000 points plus taxes ( and surcharges if on BA ) for a 1st class flight vs 150,000 points plus carrier surcharges plus taxes
I would suggest that a $75 booking fee would be better
Last edited by Dave Noble; Oct 2, 14 at 9:47 pm
#3
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,235
AA fees are excessive and above competitors
And really not much different that other competitors. For instance, UA charges $200 for redeposit the miles. DL charges $150 for the same service.
Just cancel the ticket and pay the fee only of you find another use. I also agree 12500 miles are worth more than $150.
Just cancel the ticket and pay the fee only of you find another use. I also agree 12500 miles are worth more than $150.
#4
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 75K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold
Posts: 3,113
Notwithstanding the other points you raise, I'm not sure that this is the best play. I understand that AA allows you to change the dates for free, so if you change to the latest possible date in the future, there is a non-zero chance that there will be some sort of schedule change that would allow you to cancel and redeposit for free. If you don't have an immediate use for the miles, it's worth a shot.
#5
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Thread moved to correct forum (AA and US continue to operate as separate airlines at this time), and retitled to conform to Rules and omit incorrect information. (Original title can bee seen as post title.)
/Moderator
/Moderator
#6
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,271
Of course, the miles aren't by definition worth what AA charges. They're worth whatever they're worth to the individual customer. In real terms (i.e. actual, imminent spending that's replaced by mileage redemption), I rarely exceed 1 cent/mile, so I wouldn't pay the fee. OP's mileage may vary.
#8
FlyerTalk Evangelist
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 22,036
The fees are fixed so you pay the same if you spent 12,500 miles or 125,000 miles so it's a better bargain for premium intl awards. Which miles should be spent on ;-)
#9
Join Date: Sep 2013
Programs: AA EXP
Posts: 358
Notwithstanding the other points you raise, I'm not sure that this is the best play. I understand that AA allows you to change the dates for free, so if you change to the latest possible date in the future, there is a non-zero chance that there will be some sort of schedule change that would allow you to cancel and redeposit for free. If you don't have an immediate use for the miles, it's worth a shot.
If you don't have many miles, 12,500 isn't worth $150. If you have enough that that is the difference, say between F and J NYC-HKG, then it is definitely worth it.
Regarding the ultimate point: most people seem to be saying that because other legacy carriers have similarly priced redeposit fees, this renders this in some way fair... but what United does says nothing about AA's practice. The essential question isn't whether this is the rule (it is) or whether this is industry norm (it is). The question is whether this industry norm is fair.
I'd submit the answer is no. One camp would argue that since this is indeed a ticket, paid for in an alternative "pseudo-currency", then the airline is actually losing access to revenue when a ticket is cancelled, and so just like normal nonrefundable tickets they can charge for a cancellation. The difference here is that the miles are captive assets, and can only be redeemed on AA, and so are worthless in the open market. They are already "on the books" with AA. So it is more like a change fee: your money (miles) are with us, and still with us, and you pay for the pleasure of finding a different way to ensure we get them. If you view mileage awards as tickets, paid for in miles, then this reading works: you pay a change fee and can use the balance of your ticket (the miles) any way you want (i.e. with more miles, etc). The change fee/voucher system is in place to ensure your money stays with AA.
And yet this doesn't work because of the fact that miles are a restricted currency from the beginning. Since you don't have the power to remove them from AA (and never did) and use them in the competitive marketplace, you are powerless in the first place to "shop around", and so your miles were captive in the beginning. You never had the choice of where to spend them, and so you don't give up any market freedom by booking an award ticket, whereas you do when you book a nonrefundable ticket. There never was any freedom, nor competitive market in the first place. Therefore there should be no change fee.
My two cents!
#10
Join Date: Mar 2009
Posts: 2,009
I do think if you cancel the ticket without redepositing you get the taxes back. But that's hardly an issue for most here.
#11
Join Date: Oct 2008
Posts: 2,375
Right. And more for international.
While not a lot in terms of amount, it goes a long way in principle. The current policy, AA not only keeps what they gave you, but also keeps what was to be paid to the government (do they pay it for no shows?).
Either way, it's a nice gesture to say we're refunding you what would have been paid to a third party and not taking advantage of the situation, let along the $150 fee.
While not a lot in terms of amount, it goes a long way in principle. The current policy, AA not only keeps what they gave you, but also keeps what was to be paid to the government (do they pay it for no shows?).
Either way, it's a nice gesture to say we're refunding you what would have been paid to a third party and not taking advantage of the situation, let along the $150 fee.
#13
Join Date: Oct 2008
Posts: 2,375
I disagree. PLT qualification is only 50K miles. EP is 100K. EP can be twice as hard to attain as PLT. And I am a PLT.
Making EP benefits more common is not a solution. There also needs to be true recognition of the EP level.
As someone who almost always flies paid F (my company has an over 3 hour flight policy), the free redeposit for EPs is something I would greatly value over PLT. The big thing is not just the redeposit fee, but the number of award seats available. I expect they would dramatically be reduced if PLTs were allowed free redeposits.
Making EP benefits more common is not a solution. There also needs to be true recognition of the EP level.
As someone who almost always flies paid F (my company has an over 3 hour flight policy), the free redeposit for EPs is something I would greatly value over PLT. The big thing is not just the redeposit fee, but the number of award seats available. I expect they would dramatically be reduced if PLTs were allowed free redeposits.
Last edited by bmchris; Oct 3, 14 at 9:53 am
#14
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 42,126
Regarding the ultimate point: most people seem to be saying that because other legacy carriers have similarly priced redeposit fees, this renders this in some way fair... but what United does says nothing about AA's practice. The essential question isn't whether this is the rule (it is) or whether this is industry norm (it is). The question is whether this industry norm is fair.
I'd submit the answer is no. One camp would argue that since this is indeed a ticket, paid for in an alternative "pseudo-currency", then the airline is actually losing access to revenue when a ticket is cancelled, and so just like normal nonrefundable tickets they can charge for a cancellation. The difference here is that the miles are captive assets, and can only be redeemed on AA, and so are worthless in the open market. They are already "on the books" with AA. So it is more like a change fee: your money (miles) are with us, and still with us, and you pay for the pleasure of finding a different way to ensure we get them. If you view mileage awards as tickets, paid for in miles, then this reading works: you pay a change fee and can use the balance of your ticket (the miles) any way you want (i.e. with more miles, etc). The change fee/voucher system is in place to ensure your money stays with AA.
If Aadvantages terms are onorous , then can either not collect miles or simply collect to another scheme whose terms are better for that person. If BA or QF's cancellation policies make them better for ones use, then use them
If the OP feels that the $144.40 cost to redeposit the miles is not worth it, then that is the OP's choice
#15
Join Date: Sep 2013
Location: Chicago
Programs: AA EXP
Posts: 199
