Mar 20, 2016, 9:00 pm
Last edit by: JDiver
Award Reinstatement / Miles Redeposit / Expired Miles Reinstatement (Awards secured by 30 June 2020)
NOTE: This thread is obsolescent, and doesn’t apply to awards secured after 30 June 2020. See this thread for changes in effect 1 July 2020.
AAdvantage award reinstatement / reissuance charges Link
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Prior to ticketing, you may change your AAdvantage travel award reservations with no charge incurred for a number of stipulated changes. However, if your tickets are reissued after the original ticketing, a charge may apply for each ticket. This service charge is paid at the time your ticket is reissued and is subject to change without notice. Upgrade, companion and discount award travel is subject to restrictions of fare purchased.
AAdvantage miles will be reinstated for unused and unexpired awards upon payment of a processing fee. For each additional award reinstatement from the same account at the same time, an additional charge will be collected. These charges are payable by credit card. Gift cards may not be used.
Expired tickets will not be reinstated. If a portion of the miles used to claim an award ticket has expired, only those miles that have not expired will be reinstated. Partially used tickets will not be reinstated.
Reinstating flight awards Link
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
Contact American Airlines Reservations for assistance with canceling your flight award reservation and requesting mileage reinstatement.
You can request to have your AAdvantage mileage reinstated for a wholly unused AAdvantage award ticket and if the ticket has not expired
- The reinstatement charge is $150 per account for the first award ticket.
- Additional award tickets reinstated to the same account at the same time will have a $25 charge per ticket
- This fee will be waived for Executive Platinum (and Concierge Key) members using miles from their account
Expired miles may also be reinstated within an 18 month period of time, but these will generally require a reinstatement fee or a reingagement requirement that will require certain levels of AA travel. There’s no other way known to reactivate an account with miles reinstated, though it’s theoretically possible to petition AAdvantage customer service for mercy in force majeure issues (e.g. military deployment or other condition beyond one’s control). Contact AA for your specific situation.
AA award miles reinstatement / redeposit fees, issues, questions thru 30 Jun 2020
Nov 23, 2015, 1:01 pm
#121
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I just did one of these about two weeks ago, had 2 pax in F and 3 in J, same route and from same account. Agent was superhelpful and in fact explained how he had to manually override the charges so it wasn't $300.
Nov 23, 2015, 1:22 pm
#122
Join Date: Dec 2004
Posts: 5,632
Nov 23, 2015, 3:35 pm
#123
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
AAgent is wrong. The $25 should apply if miles are going to back to the same account at the same time. I've previously cancelled reservations and waited several months (at which point the original PNR wouldn't even pull up anything) before reinstating several at the same time.
Nov 23, 2015, 4:26 pm
#124
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
The reservations were on separate PNRs - both are for me and came from the same AAdvantage account. I called again tonight - no dice, agent told me again that a $300 fee is correct, and she claimed she was a supervisor so her word was final.
On another note, I also called in to drop a segment at the end of my itinerary and two agents told me it would be a $150 fee.
This whole system of AAgents just choosing to slap members with $150 fees when they're not in the rules is very disappointing!
On another note, I also called in to drop a segment at the end of my itinerary and two agents told me it would be a $150 fee.
This whole system of AAgents just choosing to slap members with $150 fees when they're not in the rules is very disappointing!
Nov 23, 2015, 4:29 pm
#125
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,604
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
"On another note, I also called in to drop a segment at the end of my itinerary and two agents told me it would be a $150 fee."
What was the itinerary, and what segment did you drop?
"On another note, I also called in to drop a segment at the end of my itinerary and two agents told me it would be a $150 fee."
What was the itinerary, and what segment did you drop?
Nov 23, 2015, 4:39 pm
#126
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
I was trying to drop SYD-BNE-CHC from a CPH-DUS-AUH-SYD-BNE-CHC itinerary. I paid 100,000 miles for two awards. It doesn't alter the latter ME-South Pacific award zones, so there is no reason for the $150 fee.
If I can't get an AAgent to drop the segment for free, then I'm just better off no showing. Which is a pity considering I don't want to tie up seats that QF could otherwise sell.
If I can't get an AAgent to drop the segment for free, then I'm just better off no showing. Which is a pity considering I don't want to tie up seats that QF could otherwise sell.
Nov 23, 2015, 4:41 pm
#127
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,604
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Call AA back, and refer the agent to the in-house memo/advisory dated 02/03/11 and titled "Dropping OWFA segments."
Originally Posted by tng11
I was trying to drop SYD-BNE-CHC from a CPH-DUS-AUH-SYD-BNE-CHC itinerary. I paid 100,000 miles for two awards. It doesn't alter the latter ME-South Pacific award zones, so there is no reason for the $150 fee.
If I can't get an AAgent to drop the segment for free, then I'm just better off no showing. Which is a pity considering I don't want to tie up seats that QF could otherwise sell.
If I can't get an AAgent to drop the segment for free, then I'm just better off no showing. Which is a pity considering I don't want to tie up seats that QF could otherwise sell.
Nov 23, 2015, 4:45 pm
#128
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Is it permitted to drop segments free of charge where dropping the segment changes the destination country.
Nov 23, 2015, 4:53 pm
#129
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Join Date: Dec 2003
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Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Yes, as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards).
Originally Posted by Dave Noble
Is it permitted to drop segments free of charge where dropping the segment changes the destination country.
Nov 23, 2015, 5:11 pm
#132
FlyerTalk Evangelist
Join Date: Dec 2003
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Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Can you give an example of where the destination zone (or sub-zone) remains the same after dropping one or more ending segments, but a fee applies for dropping the segment(s)?
Can you give an example of where the destination zone (or sub-zone) remains the same after dropping one or more ending segments, but a fee applies for dropping the segment(s)?
Nov 23, 2015, 6:20 pm
#134
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Nov 23, 2015, 6:39 pm
#135
Suspended
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