Kawliga

Quote:

Originally Posted by edsh

Getting credit for GC.com purchases is painful. For every purchase ($250 every time), I wait the required 15 days and need to raise a request for points. I'm using Firefox. If anyone is getting consistent hassle free purchases from GC.com can you share the browser and settings you're using?

Yup. I use Chrome and have the eShopping button, too. After my husband installed an ad-blocker, the button continued giving me alerts and confirmations of eligible purchases, but AA wasn’t tracking them. I could whitelist all of my stores, but it’s easier to just switch over to Edge now.

Antarius

I have started getting the error when purchasingYour Giftcards.com order #xxxxxxhas been cancelled. Your order was not approved by our security screening process, as a result, your order will not be shipped. No funds will be collected from the credit or debit card used for this order*.

5 purchases of 250 posted immediately. 1 purchase of 2x250 was tracked but didn't post, I contacted AA Shopping and they posted it for me. Subsequent purchases of a 250 have been immediately declined.

Last successful purchase was over 10 days ago as well. So haven't bought too much recently.

lunchtime

so your card or account has been flagged by them. Easiest solution is to try a new credit card. If that doesn’t work call them.

Antarius

I tried 2 credit cards and got the same issue (although both Chase Visas). Will try an Amex and also another email.

Any idea why it would get flagged? Only bought 1500 dollars worth total.

VegasGambler

What do you mean, try another email? Honestly that just looks more like fraud.

The credit card is not declining your transaction; it's not getting that far. The only reason that switching cards might help is if there's something about your CC that is raising flags. Is it in your name? Did the name match the name on your AA account? (I'm not sure if a name is passed to them in the tracking cookie, but if it is it should probably match the name on the CC as well as the name that you give giftcards.com and the name that you give Cartera.

Same with email; I would think that it would be best if the email address that you use for the portal should be the same as your giftcards.com account, and the same as your AA account. I'm not sure how much of this information gets passed through in the cookie but if it all matches you don't need to worry about it.

Antarius

Everything matches. AAdvantage account email, purchase email. Names and addresses match across AAdvantage, giftcards.com and all my credit card.

I'm not trying anything funky or trying to circumvent limits etc. Just trying to buy a GC within the 2k limit per month.

Ideally, I'd like to send the GCs to 2 different emails. Helps me keep organized - healthcare, phone etc. on one and other misc on the other. But I have thus far only used the same email that is on my account. I can't imagine it being looked at as fraud - I have bought GCs as gifts for people (independent of this in the past) and sent it to them; that's a pretty normal use case.

Also, nothing really has changed since the last successful purchase. Same credit cards, same address, same account. Very confused.

VegasGambler

I'm not suggesting that you are doing anything wrong, but sometimes people might use their spouse's CC or something.

I see now that you mean recipient email as opposed to your email. That should be fine as you can send the cards to other people. I always log in and use the "for me" selection so it sends them to the email address on my giftcards.com account (which matches everything else).

The $2k limit does not matter; that's not a purchase limit; it's a limit to earn miles, and it's not enforced anyway. If it was enforced you could still purchase more than $2k; you just wouldn't get miles.

I don't know what to tell you; I do this regularly and I've only ever had an order cancelled once, and that was when I was mixing VGC and branded cards in the sand order. I also once had an order get held until they called me; it was a large order (I had a dentist bill to pay) and after they called me it went through. I don't make large orders any more since the miles don't post automatically.

A friend of mine had an order get cancelled once but he was doing something strange; using an SO's CC to buy her a brand GC but credit to his AA account, so nothing matched.

I would say to make sure that the address in your giftcards.com account matches your billing address but I just checked and mine doesn't -- I still have my old address from before I moved on that account. I'm not going to change it because everything is working well for me right now and I don't want to do anything that might change that.

Antarius

I've actually done guest checkouts on giftcards.con thus far. Just created an account, so maybe that helps? Only bought 250 USD Visa virtual cards and Nothing else.

Otherwise, checked again and everything appears to line up. Same name, address and email on AA.com, AA eshopping, Giftcards.com and my credit card issuer.

I contacted them via the website form and am waiting to hear back as well. Will report back with any updates.

AirricK11

I had this exact same issue. I called/chatted/emailed them (yes, tried all 3) and got the same generic reply every time. I had seemingly tried everything: Different cards, different accounts, different e-mail addresses, and nothing seemed to work...until yesterday. Two things I did different yesterday: 95% of the time I work from home (and every order I have tried to place has been connected to my home network) but yesterday I went into the office. I placed an order from there and also changed the value down to $200 and the order went through! I was stoked. Not sure if it was the change in IP address or the value but glad to finally have it go through. I'm hesitant to place another order in the next week or so since I have 8 cancelled orders ($250 each) in the last 2 weeks and the RD/LPs from the orders have all posted to my aa account. I'm pretty sure the RDs will be clawed back, which is fine, but I do not want to create any kind of flag on my account so just to be safe I'll wait until the 2nd week of August to try again to make some tests. I'll report back once I try again from my home network.

Antarius

Interesting. I didn't think about the network aspect.

In my case, all purchases were made at home, although the recent failed ones occured on a different computer; my old laptop was on the fritz and I just bought a new one (ironically through hp.com via eshopping portal). I can't see why that would make a difference though, especially on a brand new machine.

edsh

I also think it's related to the IP address. I tried one purchase away from home, received a cancellation, wrote in, got it fixed, returned home and purchased again, got the error, wrote in, got it fixed. It's an incredibly sensitive security setup. From now on I'll use the same PC, with the same browser, from the same location and hope that nothing else triggers an error.

Antarius

Update : I tried buying it and sending it to my other email ID (albeit from an account of the email that stopped working) and 2 purchases went through.

I did get LPs for 5 purchases though. 3 failed and 2 successful. Assuming these will be removed?I don't want my account flagged .

VegasGambler

LPs from cancelled offers do not appear to be removed. Miles are. This appears to be a bug on AA's end; when they process the reversal they do not subtract the LP. It's possible that they are aware of it, are working on a fix, and will retroactively remove them at some point, so rely on them at your own risk. I have about 5k LPs from cancelled orders.

lunchtime

I promise everyone is over thinking these miles posting and making it way harder than it needs to be

1.update web browser and use chrome
2.clear cookies and cache
3. Don’t use any vpn
4. remove all pop up blockers
5. set anti viruses to standard not some crazy restrictive setting
6. MAKE SURE you are logged out off ALL other online shopping portals (most important)

i promise if I went to your house 90% of people are going to be logged into another shopping portal or have a pop up blocker active. That’s why it can’t fully track. The same people who swear they are not are going to be logged into some other shopping portal.

Antarius

Tracking is one issue. A few of us have had other issues that the above don't have anything to do with - My orders were getting canceled at the vendor side, but properly tracking and posting. Go figure.