Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Jul 10, 2022, 8:20 pm
#1171
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,258
Has anyone managed to set up a GC on Verizon? It keeps kicking back saying that my card is invalid.
Jul 11, 2022, 11:25 am
#1172
Join Date: Apr 2022
Location: ATL
Programs: AA EXP
Posts: 113
I've been having a hell of a time with GC.com. I have tried 3 different credit cards using both my name and my wife's name and can't get a single card order to go through for a Visa GC. Have never had this issue up until now and only have about $2,500 total spend on gc.com over the last 3 months. Has anyone been able to get around the cancelled orders somehow?
Jul 11, 2022, 2:41 pm
#1173
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I've been having a hell of a time with GC.com. I have tried 3 different credit cards using both my name and my wife's name and can't get a single card order to go through for a Visa GC. Have never had this issue up until now and only have about $2,500 total spend on gc.com over the last 3 months. Has anyone been able to get around the cancelled orders somehow?
I would suspect that it's gc.com saying no. I have no idea what their criteria are but it's only happened to me once or twice.
Edit: looking at my past emails, if your CC declines it, the email starts with:
Your Giftcards.com order # has been cancelled.
Unfortunately, your payment has been declined by your debit or credit card company.
Jul 11, 2022, 3:17 pm
#1174
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
I've been having a hell of a time with GC.com. I have tried 3 different credit cards using both my name and my wife's name and can't get a single card order to go through for a Visa GC. Have never had this issue up until now and only have about $2,500 total spend on gc.com over the last 3 months. Has anyone been able to get around the cancelled orders somehow?
You might try setting up multiple accounts with gc.com or ordering without signing into an account.
I don't know if I've posted this or not before, but here is my suspicion about what's really going on. (This is based on my experience working in the risk management for insurance team of a major software provider, in which we worked alongside the risk managment for banking team.)
GC.com probably purchases risk management software that flag suspicious transactions. GC.com doesn't know what causes the flags. The software provider might not even know, because it's basically machine-learning driven. When you ask them what the problem is, they will give you nonsense answers like try a different card, try a different browser, clear your cookies, none of which come anywhere close to the real problem.
Jul 11, 2022, 4:18 pm
#1175
Join Date: Nov 2021
Location: DFW
Programs: AA PlatPro, AS
Posts: 142
None of my shopping activity has posted since mid-May. I use Google Chrome and have the eShopping button installed (and also click through the website for good measure). After I place an order, the window pops up saying “you’ve earned x number of miles”… however, I don’t get the corresponding “your order has been tracked” emails.
I sent an inquiry to CS today, but has anyone else experienced this? Any ideas of what’s happening and/or what I’m doing wrong?
I sent an inquiry to CS today, but has anyone else experienced this? Any ideas of what’s happening and/or what I’m doing wrong?
Jul 11, 2022, 7:01 pm
#1176
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,258
Jul 11, 2022, 7:08 pm
#1177
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,258
None of my shopping activity has posted since mid-May. I use Google Chrome and have the eShopping button installed (and also click through the website for good measure). After I place an order, the window pops up saying “you’ve earned x number of miles”… however, I don’t get the corresponding “your order has been tracked” emails.
I sent an inquiry to CS today, but has anyone else experienced this? Any ideas of what’s happening and/or what I’m doing wrong?
I sent an inquiry to CS today, but has anyone else experienced this? Any ideas of what’s happening and/or what I’m doing wrong?
Jul 11, 2022, 11:13 pm
#1178
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
I thought it was worth reporting that since I disabled my ad/popup blocker, and have the "button" installed and always click on it, I've had no difficulty getting credit for GC purchases. I've been buying one about every three days, so that means more than $2K a month, and am getting credit for all of them.
Jul 12, 2022, 8:29 am
#1179
Join Date: Apr 2022
Location: ATL
Programs: AA EXP
Posts: 113
From what I remember the cancellation email is slightly different if your CC declines the transaction vs if gc.com cancels it for whatever reason.
I would suspect that it's gc.com saying no. I have no idea what their criteria are but it's only happened to me once or twice.
Edit: looking at my past emails, if your CC declines it, the email starts with:
Your Giftcards.com order # has been cancelled.
Unfortunately, your payment has been declined by your debit or credit card company.
I would suspect that it's gc.com saying no. I have no idea what their criteria are but it's only happened to me once or twice.
Edit: looking at my past emails, if your CC declines it, the email starts with:
Your Giftcards.com order # has been cancelled.
Unfortunately, your payment has been declined by your debit or credit card company.
Are your orders going through and being cancelled, or being declined before they proceed? Sometimes if orders go through and are then cancelled, you will get LP's for them anyway.
You might try setting up multiple accounts with gc.com or ordering without signing into an account.
I don't know if I've posted this or not before, but here is my suspicion about what's really going on. (This is based on my experience working in the risk management for insurance team of a major software provider, in which we worked alongside the risk managment for banking team.)
GC.com probably purchases risk management software that flag suspicious transactions. GC.com doesn't know what causes the flags. The software provider might not even know, because it's basically machine-learning driven. When you ask them what the problem is, they will give you nonsense answers like try a different card, try a different browser, clear your cookies, none of which come anywhere close to the real problem.
You might try setting up multiple accounts with gc.com or ordering without signing into an account.
I don't know if I've posted this or not before, but here is my suspicion about what's really going on. (This is based on my experience working in the risk management for insurance team of a major software provider, in which we worked alongside the risk managment for banking team.)
GC.com probably purchases risk management software that flag suspicious transactions. GC.com doesn't know what causes the flags. The software provider might not even know, because it's basically machine-learning driven. When you ask them what the problem is, they will give you nonsense answers like try a different card, try a different browser, clear your cookies, none of which come anywhere close to the real problem.
Jul 12, 2022, 8:37 am
#1180
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I'm getting this message: "Your Giftcards.com order has been cancelled. Your order was not approved by our security screening process, as a result, your order will not be shipped. No funds will be collected from the credit or debit card used for this order*."
Orders are going through and then being cancelled immediately after. As far as accounts, I tried all of that. Tried being logged in, tried being logged out, tried being logged in to my wife's account and each order was instantly cancelled. Wondering if its tied to my home address?
Orders are going through and then being cancelled immediately after. As far as accounts, I tried all of that. Tried being logged in, tried being logged out, tried being logged in to my wife's account and each order was instantly cancelled. Wondering if its tied to my home address?
I would just call them and be completely honest. You are not doing anything that they don't want you to do. They have a phone number listed on their website.
Jul 12, 2022, 9:12 am
#1181
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
What's the dollar value of gift cards I should buy in a single transaction that will get processed without having to submit a support ticket? 2 cards @ $250 each? 3 cards @ $250 each?
Jul 12, 2022, 11:23 am
#1184
Suspended
Join Date: Nov 2019
Location: The part of NC where we have electricity, paved roads, and high school diplomas.
Programs: AA Platinum
Posts: 3,132
Jul 12, 2022, 1:00 pm
#1185
Join Date: Apr 2022
Location: ATL
Programs: AA EXP
Posts: 113
So, pretty clearly, something is triggering their internal fraud detection. Trying to figure out what is going to be tough.
I would just call them and be completely honest. You are not doing anything that they don't want you to do. They have a phone number listed on their website.
I would just call them and be completely honest. You are not doing anything that they don't want you to do. They have a phone number listed on their website.