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Thanks American, your upgrade "enhancement" has destroyed EXP for me!

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Thanks American, your upgrade "enhancement" has destroyed EXP for me!

 
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Old Mar 9, 2008, 1:03 pm
  #31  
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Originally Posted by holtju2
IMHO this would be the correct way to do it and I truly wonder why AA hasn't adopted it as well.
The discussion fare v. status w/regard to upgrades has been discussed ad nauseum in this forum. The reason the AAdvantage program has been so successful and enjoys such loyalty is precisely because there are multiple avenues to achieve status and multiple avenues for upgrades.

Whether or not the new process - (which I agree in concept seems more fair since it alleviates at least one way to 'game' the system via 24 hr checkin) results in disenfranchising a important revenue base remains to be seen.
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Old Mar 9, 2008, 1:06 pm
  #32  
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From YM/ RM it's logic you want? From where I sit, kind of like Hal9000, but more like Hal on drugs... If they wished to maximize income, they would reward those with upgrade requests by fare class - but then there would be those higher-level elites who would be upset that the last-minute bizzpeople were getting the upgrades. I think unitedPSbusiness has some good points as well - RM is predictive analytics based, and I am sure AA have given a very close look at how the upgrade system meshes with these; this system, as weird as it seems to us, seems to work pretty well for AA; but for this civilian, it looks like something from Dr. Seuss.

Originally Posted by Philoj
I'm still baffled by the logic behind this change.
The 24-hour check-in rule rewarded people who cared enough about the system (and/or flew enough) to learn the system and take advantage of it. If you just checked the box and hoped for the best, IMHO you didn't have as much emotionally invested in getting the upgrade. <snip>
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Old Mar 9, 2008, 1:08 pm
  #33  
 
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Originally Posted by FWAAA
The old system didn't do much for last-minute purchasers, and the new system doesn't do much for them either.
Yes, not much at all. Except allow them to jump ahead to the front of the upgrade wait list by checking in at exactly 24 hours ahead of time, virtually guaranteeing them a #1 or 2 position.

The fact is the old system did a lot for them, and many of those affected are quite upset by the change.
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Old Mar 9, 2008, 1:14 pm
  #34  
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Originally Posted by pistonsdc
Yes, not much at all. Except allow them to jump ahead to the front of the upgrade wait list by checking in at exactly 24 hours ahead of time, virtually guaranteeing them a #1 or 2 position.

The fact is the old system did a lot for them, and many of those affected are quite upset by the change.
The thing you're missing is that everyone had the option to check in at the 24 hour mark. If you didn't care much about the upgrade (and at times I didn't) you checked in later, but you had a choice.

Now, the system is biased toward early purchasers. There was no bias before. Therefore, it is not as fair as it was before.
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Old Mar 9, 2008, 1:20 pm
  #35  
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Originally Posted by pistonsdc
Yes, not much at all. Except allow them to jump ahead to the front of the upgrade wait list by checking in at exactly 24 hours ahead of time, virtually guaranteeing them a #1 or 2 position.

The fact is the old system did a lot for them, and many of those affected are quite upset by the change.
Originally Posted by whirledtraveler
The thing you're missing is that everyone had the option to check in at the 24 hour mark. If you didn't care much about the upgrade (and at times I didn't) you checked in later, but you had a choice.

Now, the system is biased toward early purchasers. There was no bias before.
Yes, the system is now stacked against the 100 or so people in the whole universe who knew or cared about the 24-hour check-in "trick" out of 50 million AAdvantage members.
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Old Mar 9, 2008, 1:29 pm
  #36  
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The new system has been in place for 10 days, only six weekdays. 2-3 of those days had weather disrupptions and people being re-routed due to weather on the previous day. Seems like it is way too early to tell if statistically your average is going to change.

The 24 hour check-in was also seriously biased towards people coonecting from farther away, as they could check in sooner (24 hours from their first flight) than people originating at the hub. That bias has been removed, which is a good thing.
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Old Mar 9, 2008, 1:31 pm
  #37  
 
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Originally Posted by unitedPSbusiness
The seats aren't cheaper because its better for the airline. Revenue Management knows that the likelyhood of selling the "expensive" seats so far in advance is small. People have a lot of time to shop around, or some potential customers just wouldn't buy in general.

AA would love to sell as many last minute high fare tickets as possible. If they didn't offer the cheap tickets though, they could sell 70 high fare tickets and have 100 empty seats... 70 high fares & 100 low fares is better though. Keep in mind that the low fare tickets generally don't even cover the cost per seat mile. Since airline seats are perishable however, something is better than nothing.
So I think you are saying it fills the plane, but that's not better for American? Or there is another pricing strategy that works better for maximum revenue, but they aren't implementing it?

Perhaps you thought I meant booking earlier is better than booking later (but I didn't say that). Steady bookings over time is what fills the plane.

Perhaps you thought I said booking earlier is better for the airline than booking later (but I didn't). It's that you don't

If they went by revenue class for upgrades and their competitors didn't, they wouldn't fill the plane -- certainly frequent flyers who always buy discounted fares would look elsewhere. Can't always argue that marginal revenue is what matters if you affect the revenue that came along before it.

Last edited by beachfan; Mar 9, 2008 at 1:40 pm
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Old Mar 9, 2008, 1:40 pm
  #38  
 
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Originally Posted by vasantn
Yes, the system is now stacked against the 100 or so people in the whole universe who knew or cared about the 24-hour check-in "trick" out of 50 million AAdvantage members.
But I was one of those "trick the system" people!!


[ok, the point about the people checking in from different time zones is a valid one, but that's one of the rules of the game. When you are gaming, you can't always win! Example, sometimes i have tix bought early, sometimes not. Sometimes there's a bunch of EXPs who show up, sometimes not.]

Sometimes there's way too many of those dang full fare J drug/oil company employees who are getting my the seat that should be reserved for my rightful free upgrade! Sometimes i just have to accept that those guys are the ones keeping airlines in business and making it possible for me to ever get a free upgrade.
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Old Mar 9, 2008, 1:40 pm
  #39  
 
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So far I like the new system because I too don't like having to "play" the 24 hour check-in or the 4 hour automated request game.

So at least give it a chance before declaring that EXP is ruined for you. I'm sure there will be days when I won't clear an upgrade due to some other EXP booking earlier then myself but at least it's easier to accept than if some Gold gamed the system because he/she didn't mind getting up at 4:00am to check-in.

^
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Old Mar 9, 2008, 1:47 pm
  #40  
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It's a shame about those people who DKWYA snapping up those seats up front - we're so "grate"ful for your sense awesome and of entitlement, as ell as your sense of ultimate kismet! THAT'S self esteem! ROTFL! (Please do not take this seriously or personally - any more than I will take your more playful comments seriously. But you have made my day.)

Seriously, you are right - there were probably very few, and now, there's a new game in town, requiring some time and effort to figure out.

Originally Posted by billgrates3
But I was one of those "trick the system" people!!

[ok, the point about the people checking in from different time zones is a valid one, but that's one of the rules of the game. When you are gaming, you can't always win! Example, sometimes i have tix bought early, sometimes not. Sometimes there's a bunch of EXPs who show up, sometimes not.]

Sometimes there's way too many of those dang full fare J drug/oil company employees who are getting my the seat that should be reserved for my rightful free upgrade! Sometimes i just have to accept that those guys are the ones keeping airlines in business and making it possible for me to ever get a free upgrade.
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Old Mar 9, 2008, 2:23 pm
  #41  
 
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Originally Posted by whirledtraveler
The thing you're missing is that everyone had the option to check in at the 24 hour mark. If you didn't care much about the upgrade (and at times I didn't) you checked in later, but you had a choice.

Now, the system is biased toward early purchasers. There was no bias before. Therefore, it is not as fair as it was before.
Perhaps you are missing the fact that NOT everyone had/has the option of checking in at the 24 hour mark.

I flew 56 segments last year, and not one of them allowed me to check in at 24 hours.
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Old Mar 9, 2008, 2:35 pm
  #42  
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Originally Posted by billgrates3
But I was one of those "trick the system" people!!
Ok I'll let you in on a "new trick" BOOK EARLY

I know it isn't feasible for a lot of business travel, but what about holidays, birthdays, that annual conference you always attend. I always visit family on the East Coast for Christmas, so I went ahead and booked my ticket. Were it not for the new system, I probably would have waited but combine the procedural change w/rising fuel costs and I thought - why not? I'm just about the only one on either of the flights - so if there are upgrades to be had, then as an EXP who booked 9 months out, I'll probably get one.
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Old Mar 9, 2008, 2:42 pm
  #43  
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Originally Posted by vasantn
Yes, the system is now stacked against the 100 or so people in the whole universe who knew or cared about the 24-hour check-in "trick" out of 50 million AAdvantage members.
All I'm gonna say is, they better fix it or else I'll start flying AirTran.
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Old Mar 9, 2008, 3:05 pm
  #44  
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Originally Posted by vasantn
Yes, the system is now stacked against the 100 or so people in the whole universe who knew or cared about the 24-hour check-in "trick" out of 50 million AAdvantage members.
No, I think the new system is "stacked against" those who book tickets closer to travel. I tend to not book real late (last few days) and not months in advance. It will be interesting to see how it effects me. So far I have had LGA-ORD, ORD-ABQ, ABQ-DFW and LGA-STL clear since the rule went into effect. I had a DFW-LGA not clear but I was first on the list so it was just sold out so no bad effect yet. It probably would have cleared anyway but they had a lot of people trying to get out DFW this past Saturday due to bad weather Friday and they seemed to have shifted a lot of paid firsts onto the flight. So that wasnt a typical event. If I do see an effect, I may start buying tickets when I book early on AA, and if it is later on UA where they seem to go by fare class. Ill have to give that some thought after I see the impact of this.
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Old Mar 9, 2008, 3:18 pm
  #45  
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Originally Posted by whirledtraveler
All I'm gonna say is, they better fix it or else I'll start flying AirTran.
How are you going to get One World awards, or for that matter an international award product, with AirTran miles? There's a lot more to the AA product than upgrades. Are you really going to jump just based on not clearing the upgrade list?

Tom in Honolulu
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